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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
27 Jan 2022 Reasonable Redress Hyde Housing Association Limited (202113286) Case 202113286 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. 27 Jan 2022 Maladministration Islington Council (202011018) Case 202011018 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling … 27 Jan 2022 Reasonable Redress Leeds City Council (202105929) Case 202105929 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 27 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202014001) Case 202014001 · Old Property Condition migrated-2025 The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony. 27 Jan 2022 Reasonable Redress Paragon Asra Housing Limited (202006436) Case 202006436 · Estate Management The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal … 27 Jan 2022 No Maladministration Peabody Trust (202108961) Case 202108961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her … 27 Jan 2022 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202001538) Case 202001538 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the … 27 Jan 2022 No Maladministration Wakefield And District Housing Limited (202110047) Case 202110047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it … 26 Jan 2022 Maladministration Arun District Council (201805246) Case 201805246 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling. 26 Jan 2022 Partial Maladministration Central and Cecil Housing Trust (202006602) Case 202006602 · Information and data management This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s … 26 Jan 2022 No Maladministration Great Yarmouth Borough Council (202103099) Case 202103099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas … 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 26 Jan 2022 Maladministration NSAH (Alliance Homes) Limited (202108062) Case 202108062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s … 26 Jan 2022 No Maladministration Sanctuary Housing Association (202101495) Case 202101495 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made … 26 Jan 2022 Partial Maladministration Sanctuary Housing Association (202112724) Case 202112724 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112724 Sanctuary Housing Association 26 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jan 2022 Partial Maladministration Thames Valley Housing Association Limited (202005385) Case 202005385 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. … 26 Jan 2022 Partial Maladministration Wandle Housing Association Limited (202004197) Case 202004197 · Estate Management The complaint is about the landlord’s Response to the resident’s request for compensation for damaged possessions following a leak at … 25 Jan 2022 No Maladministration Clarion Housing Association Limited (202101610) Case 202101610 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from … 25 Jan 2022 Partial Maladministration Guinness Housing Association Limited (202011734) Case 202011734 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs to be carried out to the gas … 25 Jan 2022 Outside Jurisdiction Haringey Council (202008836) Case 202008836 · Estate Management The complaint concerns the council’s decision to build on land which the resident used for car parking. 25 Jan 2022 Partial Maladministration Havering Council (201909000) Case 201909000 · Financial The complaint is about the landlord’s response to the resident about: Repairs reports for a communal kitchen stack pipe in … 25 Jan 2022 Outside Jurisdiction London & Quadrant Housing Trust (202007650) Case 202007650 · Financial The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some … 25 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202114197) Case 202114197 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the damage to the resident's balcony. 25 Jan 2022 Partial Maladministration Metropolitan Housing Trust Limited (202103269) Case 202103269 · Managing Relations The resident’s complaint is about: The landlord’s response to the resident’s reports in relation to his storage heating and immersion … 25 Jan 2022 Outside Jurisdiction Metropolitan Thames Valley Housing (202003059) Case 202003059 · Managing Relations The complaint concerns the landlord’s handling of repairs to the guttering. 25 Jan 2022 Mediation Southern Housing Group Limited (202012017) Case 202012017 · Financial The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould. 25 Jan 2022 Reasonable Redress Southwark Council (202017575) Case 202017575 · Old Property Condition migrated-2025 REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 25 Jan 2022 Partial Maladministration Stonewater Limited (201915252) Case 201915252 · Financial This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures … 24 Jan 2022 Reasonable Redress Clarion Housing Association Limited (202103528) Case 202103528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman … 24 Jan 2022 No Maladministration Metropolitan Housing Trust Limited (202102795) Case 202102795 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord … 24 Jan 2022 No Maladministration Red Kite Community Housing Limited (202012377) Case 202012377 · Financial The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property. 24 Jan 2022 Partial Maladministration Southern Housing Group Limited (202113632) Case 202113632 · Managing Relations The complaint refers to the landlord’s handling of: The repair to the resident’s heating and hot water system and its … 22 Jan 2022 Partial Maladministration Havering Council (202105918) Case 202105918 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 22 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202111617) Case 202111617 · Managing Relations The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with … 21 Jan 2022 No Maladministration Anchor Hanover Group (202115872) Case 202115872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property. 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 Outside Jurisdiction Canterbury City Council (202116967) Case 202116967 · Moving/Buying/Selling Home The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds. 21 Jan 2022 No Maladministration Clarion Housing Association Limited (202016007) Case 202016007 · Old Property Condition migrated-2025 The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to … 21 Jan 2022 No Maladministration Crawley Borough Council (202103813) Case 202103813 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards … 21 Jan 2022 Maladministration Leeds and Yorkshire Housing Association Limited (202100378) Case 202100378 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their … 21 Jan 2022 No Maladministration LiveWest Homes Limited (202113388) Case 202113388 · Estate Management The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway. 21 Jan 2022 Partial Maladministration Newham Council (201913436) Case 201913436 · Managing Relations This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with … 21 Jan 2022 Outside Jurisdiction Notting Hill Genesis (201911322) Case 201911322 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a property transfer. 21 Jan 2022 Reasonable Redress Notting Hill Genesis (202102678) Case 202102678 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door repair. 21 Jan 2022 Reasonable Redress Sanctuary Housing Association (202008536) Case 202008536 · Managing Relations The complaint was about the landlord’s handling of: 21 Jan 2022 Reasonable Redress Southern Housing Group Limited (202013713) Case 202013713 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 21 Jan 2022 No Maladministration Thames Valley Housing Association Limited (202005483) Case 202005483 · Managing Relations The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been … 20 Jan 2022 No Maladministration ForHousing Limited (202103530) Case 202103530 · Health and Safety (inc. building safety) The complaint is about the landlord‘s handling of: 20 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202107688) Case 202107688 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint.