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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
1 Feb 2022 Outside Jurisdiction Birmingham City Council (202007866) Case 202007866 · Financial The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator … 1 Feb 2022 Outside Jurisdiction Harrow Council (202113373) Case 202113373 · Financial The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident … 1 Feb 2022 Maladministration Hyde Housing Association Limited (202011049) Case 202011049 · Managing Relations The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 1 Feb 2022 No Maladministration Leicester City Council (202016164) Case 202016164 · ASB/Abuse/Nuisance The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice … 1 Feb 2022 Reasonable Redress Newlon Housing Trust (202002899) Case 202002899 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s … 1 Feb 2022 Outside Jurisdiction Orbit Housing Association Limited (202113001) Case 202113001 · Financial The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not … 1 Feb 2022 No Maladministration Vivid Housing Limited (202015759) Case 202015759 · Managing Relations The complaint is about the landlord's handling of the resident’s: 1 Feb 2022 No Maladministration Wandle Housing Association Limited (202108812) Case 202108812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by … 1 Feb 2022 Outside Jurisdiction Westminster City Council (202101810) Case 202101810 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of a management transfer. 31 Jan 2022 Partial Maladministration Catalyst Housing Limited (202007873) Case 202007873 · Financial The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she … 31 Jan 2022 No Maladministration Catalyst Housing Limited (202010183) Case 202010183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation … 31 Jan 2022 Maladministration East Devon District Council (202100382) Case 202100382 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. … 31 Jan 2022 No Maladministration Grainger Trust (202111324) Case 202111324 · Old Property Condition migrated-2025 The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. … 31 Jan 2022 Partial Maladministration Hackney Council (202013813) Case 202013813 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and … 31 Jan 2022 Partial Maladministration Hammersmith and Fulham Council (202114536) Case 202114536 · Managing Relations The complaint is about: The landlord’s response to repairs to the windows – specifically the quality of works and delays … 31 Jan 2022 Maladministration Kirklees Council (202009737) Case 202009737 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints … 31 Jan 2022 Maladministration Leeds City Council (202014700) Case 202014700 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2022 Maladministration Lodge Lane East Co-operative Housing Limited (202017618) Case 202017618 · ASB/Abuse/Nuisance REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2022 Partial Maladministration London Borough of Hounslow (202007782) Case 202007782 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s … 31 Jan 2022 Maladministration Magenta Living (202102090) Case 202102090 · ASB/Abuse/Nuisance REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jan 2022 Maladministration Onward Homes Limited (202109531) Case 202109531 · Financial The complaint is about the way the landlord handled: 31 Jan 2022 Reasonable Redress Onward Homes Limited (202111994) Case 202111994 · Old Property Condition migrated-2025 REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2022 No Maladministration Optivo (202110503) Case 202110503 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her … 31 Jan 2022 Maladministration Peabody Trust (201901683) Case 201901683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’). 31 Jan 2022 No Maladministration South Holland District Council (201914962) Case 201914962 · Financial The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service … 31 Jan 2022 No Maladministration Southwark Council (202100422) Case 202100422 · Managing Relations The resident complains about the landlord’s handling of his reports about the conduct of a member of staff. 31 Jan 2022 Partial Maladministration The Guinness Partnership Limited (202112215) Case 202112215 · Financial The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation … 31 Jan 2022 Partial Maladministration Tuntum Housing Association Limited (202102559) Case 202102559 · Managing Relations The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to … 28 Jan 2022 No Maladministration Aster Group Limited (202113626) Case 202113626 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the … 28 Jan 2022 Outside Jurisdiction Barking and Dagenham Council (202108003) Case 202108003 · Old Property Condition migrated-2025 The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when … 28 Jan 2022 No Maladministration Camden Council (202010798) Case 202010798 · Moving/Buying/Selling Home The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to … 28 Jan 2022 Partial Maladministration Great Places Housing Association (202118432) Case 202118432 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the activation of the resident’s carbon monoxide alarm. The landlord’s handlining of … 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 28 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202100394) Case 202100394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint. 28 Jan 2022 Partial Maladministration Newcastle City Council (202109620) Case 202109620 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint. 28 Jan 2022 No Maladministration Newham Council (202012229) Case 202012229 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour. 28 Jan 2022 Partial Maladministration Paragon Asra Housing Limited (202110918) Case 202110918 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The resident’s request for bathroom repairs or … 28 Jan 2022 Outside Jurisdiction Peabody Enterprises Limited (202101262) Case 202101262 · Estate Management The complaint is about the parking spaces the resident rents from the landlord. 28 Jan 2022 No Maladministration Sanctuary Housing Association (202015195) Case 202015195 · Financial The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the … 28 Jan 2022 Reasonable Redress Tower Hamlets Homes (202112548) Case 202112548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s bedroom window. 28 Jan 2022 Maladministration Wandsworth Council (202102367) Case 202102367 · Moving/Buying/Selling Home The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the … 27 Jan 2022 Maladministration Bolton at Home Limited (202100885) Case 202100885 · Managing Relations The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property … 27 Jan 2022 No Maladministration Bournemouth Borough Council (202017558) Case 202017558 · ASB/Abuse/Nuisance The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding … 27 Jan 2022 No Maladministration Camden Council (202009609) Case 202009609 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the … 27 Jan 2022 Maladministration Clarion Housing Association Limited (202010581) Case 202010581 · Managing Relations The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the … 27 Jan 2022 No Maladministration Clarion Housing Association Limited (202100891) Case 202100891 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her … 27 Jan 2022 Maladministration Hammersmith and Fulham Council (202102637) Case 202102637 · Old Property Condition migrated-2025 The complaint is about the response to leaks into the property. 27 Jan 2022 Maladministration Haringey Council (202101286) Case 202101286 · Old Property Condition migrated-2025 REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Jan 2022 Outside Jurisdiction Haringey Council (202107358) Case 202107358 · Moving/Buying/Selling Home The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was …