Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
9 Feb 2022 Partial Maladministration Camden Council (201909199) Case 201909199 · Health and Safety (inc. building safety) The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the … 9 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202012064) Case 202012064 · Estate Management The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement. 9 Feb 2022 Outside Jurisdiction Croydon Council (202011528) Case 202011528 · Financial The complaint concerns the landlord’s response to damages caused to the property following repairs. 9 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202105260) Case 202105260 · Old Property Condition migrated-2025 The complaint concerns a request for compensation following an insurance claim in 2019. 9 Feb 2022 Maladministration Epping Forest District Council (202103103) Case 202103103 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of noise disturbance. 9 Feb 2022 Outside Jurisdiction Metropolitan Thames Valley Housing (202108880) Case 202108880 · Occupancy Rights The complaint concerns a rent increase applied by the landlord. 9 Feb 2022 Outside Jurisdiction Settle Group (202121780) Case 202121780 · Information and data management The complaint is about the resident’s concerns relating to the landlords handling of her data. 9 Feb 2022 Maladministration Southwark Council (202111896) Case 202111896 · Estate Management The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the … 9 Feb 2022 Reasonable Redress Stockport Homes Limited (202117341) Case 202117341 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property. 8 Feb 2022 Outside Jurisdiction Birmingham City Council (202111870) Case 202111870 · ASB/Abuse/Nuisance The complaint concerns reports that a neighbouring tenant is committing fraud. 8 Feb 2022 Maladministration Broadacres Housing Association Limited (202103840) Case 202103840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, … 8 Feb 2022 Outside Jurisdiction GreenSquareAccord Limited (202122363) Case 202122363 · Financial The complaint is about the level of rent at the property. 8 Feb 2022 Maladministration Haringey Council (201914247) Case 201914247 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation … 8 Feb 2022 Reasonable Redress Housing 21 (202016290) Case 202016290 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of allegations made about the resident swearing at a member of staff and … 8 Feb 2022 Reasonable Redress Hyde Housing Association Limited (202004890) Case 202004890 · Financial The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All … 8 Feb 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202012978) Case 202012978 · Managing Relations The complaint is about: The resident’s assertion that he sustained physical injuries as a result of the removal of facilities. … 8 Feb 2022 Outside Jurisdiction Together Housing Association Limited (201901281) Case 201901281 · ASB/Abuse/Nuisance The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, … 8 Feb 2022 Outside Jurisdiction Wolverhampton City Council (202106938) Case 202106938 · Managing Relations The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation … 7 Feb 2022 Mediation Clarion Housing Association Limited (202014005) Case 202014005 · Financial The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler. 7 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202117493) Case 202117493 · Managing Relations The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused … 7 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202119560) Case 202119560 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a window. 7 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202123275) Case 202123275 · Financial The complaint concerns whether or not the resident is liable for “water hygiene” service charges. 7 Feb 2022 Partial Maladministration Derby Homes Limited (202119453) Case 202119453 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property. 7 Feb 2022 No Maladministration GreenSquareAccord Limited (202108707) Case 202108707 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by … 5 Feb 2022 No Maladministration Yorkshire Housing Limited (202104504) Case 202104504 · Moving/Buying/Selling Home The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s … 4 Feb 2022 No Maladministration Bromford Housing Association Limited (202109346) Case 202109346 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the … 4 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202115073) Case 202115073 · Managing Relations The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory … 4 Feb 2022 No Maladministration London & Quadrant Housing Trust (202100263) Case 202100263 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports … 4 Feb 2022 Maladministration Network Homes Limited (202112603) Case 202112603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual … 4 Feb 2022 Maladministration Newham Council (202017405) Case 202017405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 4 Feb 2022 No Maladministration Notting Hill Genesis (202111991) Case 202111991 · Managing Relations The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following … 4 Feb 2022 Reasonable Redress Onward Homes Limited (202115233) Case 202115233 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations … 4 Feb 2022 Outside Jurisdiction Peabody Developments Limited (202011698) Case 202011698 · Moving/Buying/Selling Home The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area … 4 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202107363) Case 202107363 · Estate Management The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about … 4 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202105213) Case 202105213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal … 3 Feb 2022 Partial Maladministration Birmingham City Council (202114525) Case 202114525 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s … 3 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202120606) Case 202120606 · Managing Relations The complaint concerns the level of rent being charged in relation to the type of tenancy agreement. 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 3 Feb 2022 Partial Maladministration Haringey Council (202100265) Case 202100265 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request … 3 Feb 2022 Partial Maladministration Leeds City Council (202115815) Case 202115815 · Estate Management The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The … 3 Feb 2022 Reasonable Redress Metropolitan Thames Valley Housing (202105791) Case 202105791 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property. 3 Feb 2022 Partial Maladministration Network Homes Limited (202103037) Case 202103037 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. … 3 Feb 2022 Maladministration Optivo (202110229) Case 202110229 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The … 3 Feb 2022 Maladministration Orbit Group Limited (202006952) Case 202006952 · Managing Relations REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Feb 2022 Outside Jurisdiction Southwark Council (202016835) Case 202016835 · Moving/Buying/Selling Home The complaint concerns the landlord’s response to reports of: 3 Feb 2022 Partial Maladministration The Guinness Partnership Limited (202014482) Case 202014482 · Financial The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his … 2 Feb 2022 Partial Maladministration Camden Council (202016856) Case 202016856 · ASB/Abuse/Nuisance This complaint is about: 2 Feb 2022 No Maladministration Red Kite Community Housing Limited (202011737) Case 202011737 · Managing Relations The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff … 2 Feb 2022 Reasonable Redress Rosebery Housing Association Limited (202114373) Case 202114373 · Financial The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, … 1 Feb 2022 No Maladministration Anchor Hanover Group (202100002) Case 202100002 · Financial The complaint concerns how the landlord administered the resident’s rent account.