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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
18 Feb 2022 Maladministration Birmingham City Council (202015944) Case 202015944 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold … 18 Feb 2022 Reasonable Redress Karbon Homes Limited (202110697) Case 202110697 · Managing Relations REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Feb 2022 Reasonable Redress Newcastle City Council (202010082) Case 202010082 · Managing Relations The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property. 18 Feb 2022 Maladministration North Kesteven District Council (202008668) Case 202008668 · Estate Management The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her … 18 Feb 2022 Partial Maladministration Tower Hamlets Homes (202115528) Case 202115528 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s dissatisfaction with its antisocial behaviour (ASB) policy and procedure. The … 17 Feb 2022 Maladministration Birmingham City Council (202102644) Case 202102644 · Managing Relations REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Feb 2022 Partial Maladministration Hackney Council (202100876) Case 202100876 · Financial The complaint is about: The landlord’s response to the resident’s queries about service charges for the financial year 2019/20, including … 17 Feb 2022 No Maladministration Runnymede Borough Council (202107057) Case 202107057 · Moving/Buying/Selling Home The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s … 17 Feb 2022 Partial Maladministration Southwark Council (202016039) Case 202016039 · Financial This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s … 17 Feb 2022 No Maladministration Swindon Borough Council (202108577) Case 202108577 · Managing Relations The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing … 16 Feb 2022 Maladministration Birmingham City Council (202016076) Case 202016076 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 16 Feb 2022 No Maladministration Clarion Housing Association Limited (202003749) Case 202003749 · Information and data management This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 16 Feb 2022 Maladministration London & Quadrant Housing Trust (202101738) Case 202101738 · Financial The complaint is about the landlord’s decision to increase rent payments following an IT error. 16 Feb 2022 Maladministration Peabody Trust (202107980) Case 202107980 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB … 16 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202017219) Case 202017219 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the property. 16 Feb 2022 No Maladministration Wandsworth Council (202004707) Case 202004707 · Estate Management The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity. 15 Feb 2022 Maladministration Clarion Housing Association Limited (202012888) Case 202012888 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Feb 2022 Partial Maladministration Co-operative Development Society Limited (202117248) Case 202117248 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The resident’s … 15 Feb 2022 No Maladministration Derwent Housing Association Limited (202010251) Case 202010251 · Moving/Buying/Selling Home REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Feb 2022 Outside Jurisdiction Housing 21 (202116614) Case 202116614 · Managing Relations The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another … 14 Feb 2022 Maladministration Birmingham City Council (202106300) Case 202106300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property. 14 Feb 2022 No Maladministration bpha Limited (202004542) Case 202004542 · Financial The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling. 14 Feb 2022 No Maladministration Halton Housing (202105167) Case 202105167 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports concerning toilet repair issues. 14 Feb 2022 Reasonable Redress Home Group Limited (202114665) Case 202114665 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s … 14 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (202017187) Case 202017187 · Financial The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath … 14 Feb 2022 Maladministration Nottingham City Homes (202117035) Case 202117035 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould. 14 Feb 2022 Outside Jurisdiction Sanctuary Housing Association (202100074) Case 202100074 · Financial The complaint is about the level of rent at the property. 14 Feb 2022 Partial Maladministration Spitalfields Housing Association Limited (202008574) Case 202008574 · Managing Relations The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling. 11 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202004192) Case 202004192 · Estate Management The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s … 11 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202107098) Case 202107098 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Maladministration Cornwall Housing Limited (202010641) Case 202010641 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s report of leaks from his roof. 11 Feb 2022 Partial Maladministration Gateway Housing Association Limited (202105653) Case 202105653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request … 11 Feb 2022 Partial Maladministration Hammersmith and Fulham Council (202102300) Case 202102300 · Managing Relations The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into … 11 Feb 2022 Partial Maladministration Lambeth Council (202013698) Case 202013698 · Estate Management The complaint is about: the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s … 11 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (201916247) Case 201916247 · Financial The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the … 11 Feb 2022 Partial Maladministration Metropolitan Housing Trust Limited (202100884) Case 202100884 · Financial The complaint is about the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint … 11 Feb 2022 Reasonable Redress Southern Housing Group Limited (202107885) Case 202107885 · Managing Relations REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Maladministration Sovereign Housing Association Limited (201914495) Case 201914495 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202016009) Case 202016009 · Financial The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work. 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202112638) Case 202112638 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 11 Feb 2022 No Maladministration West Kent Housing Association (202111894) Case 202111894 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s query regarding the right to buy. 10 Feb 2022 Maladministration Hammersmith and Fulham Council (202101891) Case 202101891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door and window repair. 10 Feb 2022 Reasonable Redress Kingston upon Thames Council (202012378) Case 202012378 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, … 10 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202106689) Case 202106689 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew … 10 Feb 2022 Partial Maladministration Moat Homes Limited (202102664) Case 202102664 · Managing Relations This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the … 10 Feb 2022 No Maladministration Sovereign Housing Association Limited (202115437) Case 202115437 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its … 10 Feb 2022 Reasonable Redress Thames Valley Housing Association Limited (202110750) Case 202110750 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for … 10 Feb 2022 No Maladministration Worthing Homes Limited (202014706) Case 202014706 · ASB/Abuse/Nuisance This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s … 10 Feb 2022 No Maladministration York City Council (202105890) Case 202105890 · Estate Management The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the … 9 Feb 2022 Maladministration Birmingham City Council (202014399) Case 202014399 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint …