London & Quadrant Housing Trust (202120419)
The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202204225)
The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s handling of the complaint.
Origin Housing Limited (202205416)
The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. The handling of the associated complaint.
Sanctuary Housing Association (202207322)
The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of the associated complaint.
The Riverside Group Limited (202210893)
The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property.
Walsall Housing Group Limited (202203203)
The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated complaint.
Waltham Forest Council (202210177)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.
GreenSquareAccord Limited (202208247)
The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to be reimbursed for the cost of these to her.
Network Homes Limited (202114258)
The complaint is about:
Sanctuary Housing Association (202207445)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
The Guinness Partnership Limited (202202262)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The associated complaint.
Anchor Hanover Group (202118688)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered.
Citizen Housing (202201031)
The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff.
Citizen Housing (202202753)
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
Clarion Housing Association Limited (202016525)
The complaint is about the landlord’s response to the resident about damp and mould at her property.
Hammersmith and Fulham Council (202206018)
The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal complaint of this matter.
Leeds City Council (202205740)
The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s handling of the resident’s reports of foxholes in the back-garden.
Notting Hill Genesis (202117594)
The complaint is about: The level of redress offered by the landlord for its acknowledged failures in its response to the resident’s reports of loss of heating for a significant period of time. The landlord’s complaint handling. The landlord’s record keeping.
Plexus UK (First Project) Limited (202208101)
The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level of compensation offered. The associated complaint handling.
Southern Housing Group Limited (202204844)
The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear of the building. The resident’s request to have CCTV installed. Repairs to the lock of the rear gate.
Southern Housing Group Limited (202206100)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. The landlord’s handling of the associated complaint.
Sovereign Housing Association Limited (202207363)
The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with the repair contractor’s conduct. The associated complaint. A reported data breach due to the resident’s personal information being shared with the local authority.
Tower Hamlets Homes (202209156)
The complaint is about: The landlord’s handling of repairs to the kitchen patio doors. The landlord’s handling of repairs to the front and back windows.
A2Dominion Housing Group Limited (202121643)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. The related complaint.
Hammersmith and Fulham Council (202101425)
The complaint concerns the landlord’s response to: ASB reports and the request for hotel costs. Concerns regarding the level of support provided. Reports of damage to the bedroom and kitchen ceilings due to a leak. The related complaint.
London Borough of Ealing (202004589)
REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Notting Hill Genesis (NHG) (202114679)
The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with her regarding cyclical maintenance work; and the landlord’s handling of the complaint.
Optivo (202113230)
The complaint is about: The landlord’s response to the resident’s report of a roof leak. The landlord’s complaint handling.
A2Dominion Housing Options Limited (202205233)
The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system.
Haringey London Borough Council (202202708)
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
Haringey London Borough Council (202210235)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
London & Quadrant Housing Trust (202108899)
The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. mice issues in the property. a kitchen upgrade.
Orbit Group Limited (202211662)
The complaint is about the landlord’s response to the resident’s reports of broken fence posts.
Tower Hamlets Homes (202121056)
The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. The associated complaint.
A2Dominion Housing Group Limited (202126368)
The complaint is about the landlord’s handling of the resident’s rehousing request.
Sanctuary Housing Association (202200139)
The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at her property.
Clarion Housing Association Limited (202111768)
The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. the associated complaint.
Dudley Metropolitan Borough Council (202125324)
The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint.
Orbit Group Limited (202109503)
REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Brighton and Hove City Council (202209776)
The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony.
Islington Council (202200164)
The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint.
Notting Hill Genesis (NHG) (202122026)
The complaint is regarding how the landlord handled the resident’s reports of a leak into his property. This Service has also considered the landlord’s handling of the complaint.
Jigsaw Homes Tameside (202212415)
The complaint is about the landlord’s response to the resident’s reports regarding damage to his garden furniture.
Paragon Asra Housing Limited (202121133)
The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her property; the resident’s reports of antisocial behaviour (ASB), and; the resident’s formal complaint.
A2Dominion Housing Group Limited (202127225)
The complaint is about the landlord’s handling of the resident’s application for medical priority.
bpha Limited (202207132)
The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.
City of York Council (202204432)
The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling.
North West Leicestershire District Council (202119883)
The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The landlord’s handling of repairs following the fire. The level of support and financial assistance from the landlord. The landlord’s complaints handling. The landlord’s decision that it was not liable for …
The Riverside Group Limited (202207613)
The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be reimbursed for the cost of additional energy usage due to the resulting draughts.
Trafford Housing Trust Limited (202113590)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)