Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Feb 2022 Mediation Wandle Housing Association Limited (202112199) Case 202112199 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a repair to a leak into the kitchen. 26 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202103104) Case 202103104 · Estate Management The complaint concerns information provided by the landlord relating to car parking outside the resident’s property. 26 Feb 2022 Maladministration Places for People Homes Limited (202111255) Case 202111255 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould in his property. 25 Feb 2022 No Maladministration Aster Group Limited (202108508) Case 202108508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home. 25 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202102695) Case 202102695 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal … 25 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202110164) Case 202110164 · Managing Relations The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint. 25 Feb 2022 Partial Maladministration Gentoo Group Limited (202101116) Case 202101116 · Financial The complaint is regarding the landlord’s: Handling of the resident’s repairs reports. Response to the resident’s concerns over the price … 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 25 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (202017368) Case 202017368 · Managing Relations The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The … 25 Feb 2022 No Maladministration Moat Homes Limited (202108392) Case 202108392 · Financial The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not … 25 Feb 2022 No Maladministration Thrive Homes Limited (202110185) Case 202110185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her … 25 Feb 2022 Partial Maladministration Torus62 Limited (202013222) Case 202013222 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of a boundary dispute. The landlord's response to the resident’s reports of parking issues. … 25 Feb 2022 Maladministration Vivid Housing Limited (202007902) Case 202007902 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and … 24 Feb 2022 Partial Maladministration Anchor Hanover Group (202002338) Case 202002338 · Managing Relations The complaint is about: The landlord’s response to repair reports to the: Kitchen and cooker hood. Doorbell. The landlord’s handling … 24 Feb 2022 Maladministration Birmingham City Council (202103998) Case 202103998 · Financial The complaint is about the landlord’s response to the resident’s reports of missing doors in his property. 24 Feb 2022 Maladministration Clarion Housing Association Limited (202106169) Case 202106169 · Managing Relations The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter. 24 Feb 2022 Maladministration Home Group Limited (202100663) Case 202100663 · ASB/Abuse/Nuisance The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident. 24 Feb 2022 Partial Maladministration Midland Heart Limited (202011008) Case 202011008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area … 24 Feb 2022 No Maladministration One Vision Housing Limited (202015165) Case 202015165 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her … 24 Feb 2022 Outside Jurisdiction Peabody Trust (201908122) Case 201908122 · Estate Management The complaint is about information provided to the resident regarding parking restrictions in the local area. 24 Feb 2022 Mediation Sanctuary Housing Association (202121990) Case 202121990 · Old Property Condition migrated-2025 The complaint is about: 24 Feb 2022 Partial Maladministration Southern Housing Group Limited (202118131) Case 202118131 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when he moved … 24 Feb 2022 No Maladministration Sovereign Housing Association Limited (202012067) Case 202012067 · Moving/Buying/Selling Home The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused. 24 Feb 2022 Maladministration The Guinness Partnership Limited (202114705) Case 202114705 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs … 24 Feb 2022 No Maladministration Tower Hamlets Council (202102768) Case 202102768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in his property. 24 Feb 2022 No Maladministration Wandle Housing Association Limited (202014773) Case 202014773 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The … 23 Feb 2022 Partial Maladministration Adur District Council (201907325) Case 201907325 · ASB/Abuse/Nuisance The complaint is about the landlords handling of: The resident’s reports concerning anti-social behaviour. The installation of soundproofing. The Ombudsman … 23 Feb 2022 Maladministration Bromford Housing Association Limited (202007837) Case 202007837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage. 23 Feb 2022 Partial Maladministration Community Gateway Association Limited (201904880) Case 201904880 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB): between 2010 and February 2019. … 23 Feb 2022 Partial Maladministration Croydon Council (202006659) Case 202006659 · Financial This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns around the condition … 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 23 Feb 2022 Maladministration Orbit Housing Association Limited (202001562) Case 202001562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the … 23 Feb 2022 No Maladministration Southwark Council (202008800) Case 202008800 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour. 22 Feb 2022 Reasonable Redress Islington Council (202107231) Case 202107231 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room. 22 Feb 2022 Partial Maladministration Nuneaton and Bedworth Borough Council (202011526) Case 202011526 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage … 22 Feb 2022 No Maladministration Paragon Asra Housing Limited (202100150) Case 202100150 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the … 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling. 22 Feb 2022 Reasonable Redress Westminster City Council (202109512) Case 202109512 · ASB/Abuse/Nuisance The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of … 21 Feb 2022 Maladministration Camden Council (202007497) Case 202007497 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s … 21 Feb 2022 No Maladministration Harlow District Council (202006770) Case 202006770 · Estate Management REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Feb 2022 Partial Maladministration Kirklees Council (202006481) Case 202006481 · Managing Relations The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to … 21 Feb 2022 Maladministration Optivo (202105121) Case 202105121 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”). 21 Feb 2022 Reasonable Redress Peabody Trust (202006782) Case 202006782 · Moving/Buying/Selling Home The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202001888) Case 202001888 · Information and data management The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202107138) Case 202107138 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the … 21 Feb 2022 Maladministration Southwark Council (202006396) Case 202006396 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property. 21 Feb 2022 Maladministration Thanet District Council (202100615) Case 202100615 · Old Property Condition migrated-2025 The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack … 21 Feb 2022 No Maladministration The Guinness Partnership Limited (202103612) Case 202103612 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak at the property. 21 Feb 2022 No Maladministration Wolverhampton City Council (202112929) Case 202112929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint. 18 Feb 2022 No Maladministration A2Dominion Housing Group Limited (202106070) Case 202106070 · ASB/Abuse/Nuisance REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining …