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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
4 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202110192) Case 202110192 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a kitchen unit replacement. 4 Mar 2022 Maladministration Optivo (202104585) Case 202104585 · Estate Management The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation … 4 Mar 2022 Outside Jurisdiction Orbit Housing Association Limited (202114041) Case 202114041 · Financial The complaint concerns the resident’s liability to pay service charges for communal spaces. 4 Mar 2022 No Maladministration Raven Housing Trust Limited (202103966) Case 202103966 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour. 4 Mar 2022 Partial Maladministration Sanctuary Housing Association (202101582) Case 202101582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated … 4 Mar 2022 Partial Maladministration Thames Valley Housing Association Limited (202017502) Case 202017502 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated … 3 Mar 2022 Maladministration Haringey Council (202102332) Case 202102332 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property. 3 Mar 2022 Partial Maladministration Haringey Council (202117782) Case 202117782 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s … 3 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202017326) Case 202017326 · Financial The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The … 3 Mar 2022 Maladministration Islington Council (202104771) Case 202104771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property. 3 Mar 2022 Outside Jurisdiction London Borough of Redbridge (202116033) Case 202116033 · Managing Relations The complaint concerns: 3 Mar 2022 Maladministration London & Quadrant Housing Trust (202004153) Case 202004153 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of window disrepair. 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 3 Mar 2022 No Maladministration Tower Hamlets Council (202100772) Case 202100772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the … 3 Mar 2022 No Maladministration Waltham Forest Council (202010446) Case 202010446 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 2 Mar 2022 Outside Jurisdiction Lambeth Council (202119553) Case 202119553 · Financial The complaint concerns the level of service charges incurred following a boiler installation. 2 Mar 2022 Reasonable Redress One Manchester Limited (202105048) Case 202105048 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of … 2 Mar 2022 Maladministration Onward Homes Limited (202107041) Case 202107041 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its … 2 Mar 2022 Partial Maladministration Sanctuary Housing Association (202015737) Case 202015737 · Financial REPORT COMPLAINT 202015737 Sanctuary Housing Association 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202012781) Case 202012781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour. alleged discriminatory staff conduct. The Ombudsman … 1 Mar 2022 Reasonable Redress Network Homes Limited (202103435) Case 202103435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with her flooring. 1 Mar 2022 Maladministration Onward Homes Limited (202011993) Case 202011993 · Managing Relations The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s … 28 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202012131) Case 202012131 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Repairs to the communal entrance door and intercom … 28 Feb 2022 No Maladministration Aspire Housing Limited (202017181) Case 202017181 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp and mould. 28 Feb 2022 Maladministration Aspire Housing Limited (202101155) Case 202101155 · Managing Relations The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address … 28 Feb 2022 Partial Maladministration Bromford Housing Association Limited (202013537) Case 202013537 · Estate Management REPORT COMPLAINT 202013537 Bromford Housing Association Limited 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Feb 2022 Partial Maladministration Catalyst Housing Limited (202013380) Case 202013380 · Financial The complaint is regarding: The landlord’s handling of the resident’s reports of defects, including the level of compensation offered. The … 28 Feb 2022 Partial Maladministration Citizen Housing (202101670) Case 202101670 · Managing Relations The complaint was about the landlord’s: Response to the resident’s reports of damp at the property and request for repairs. … 28 Feb 2022 Partial Maladministration Hackney Council (202102440) Case 202102440 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. … 28 Feb 2022 Maladministration Homes Plus Limited (202116484) Case 202116484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in her loft. 28 Feb 2022 Partial Maladministration Hyde Housing Association Limited (202004402) Case 202004402 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould … 28 Feb 2022 Reasonable Redress Lambeth Council (202115655) Case 202115655 · Financial The complaint is about the landlord’s handling of the resident’s water bill. 28 Feb 2022 Maladministration Leeds City Council (202111771) Case 202111771 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property. 28 Feb 2022 Maladministration London & Quadrant Housing Trust (202112708) Case 202112708 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint … 28 Feb 2022 Reasonable Redress Midland Heart Limited (202006097) Case 202006097 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service. 28 Feb 2022 No Maladministration Newham Council (202014692) Case 202014692 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2022 Reasonable Redress Peabody Trust (202013016) Case 202013016 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works. 28 Feb 2022 Reasonable Redress Peabody Trust (202014635) Case 202014635 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property. 28 Feb 2022 No Maladministration Platform Housing Group Limited (202114386) Case 202114386 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen. 28 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202104684) Case 202104684 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water damage in the resident’s property. 28 Feb 2022 Maladministration Royal Borough of Kensington and Chelsea (202112145) Case 202112145 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a flood at his property. 28 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202118063) Case 202118063 · Estate Management This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift. 28 Feb 2022 Partial Maladministration Sage Housing Limited (201914513) Case 201914513 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of … 28 Feb 2022 No Maladministration Shepherds Bush Housing Association Limited (202100875) Case 202100875 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The … 28 Feb 2022 Reasonable Redress Somerset West and Taunton Council (202109103) Case 202109103 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour. 28 Feb 2022 No Maladministration Southampton City Council (201915276) Case 201915276 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. … 28 Feb 2022 Maladministration Torus62 Limited (202017501) Case 202017501 · Estate Management The complaint is regarding the landlord’s decision to remove three trees from the resident’s property. 28 Feb 2022 Maladministration Wandle Housing Association Limited (202110380) Case 202110380 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property.