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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
15 Mar 2022 Partial Maladministration Westminster City Council (202100951) Case 202100951 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the … 14 Mar 2022 Maladministration Birmingham City Council (202117144) Case 202117144 · Estate Management The complaint is about the landlord’s response to the resident’s query about window cleaning. 14 Mar 2022 No Maladministration London & Quadrant Housing Trust (202108067) Case 202108067 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 14 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202108941) Case 202108941 · Managing Relations REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 14 Mar 2022 Maladministration Salix Homes Limited (202109487) Case 202109487 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended … 14 Mar 2022 Maladministration Southern Housing Group Limited (202008950) Case 202008950 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s … 11 Mar 2022 No Maladministration Camden Council (202106518) Case 202106518 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to … 11 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202013334) Case 202013334 · Old Property Condition migrated-2025 The resident has complained about the replacement of her windows. 11 Mar 2022 Outside Jurisdiction Clarion Housing Association Limited (202103089) Case 202103089 · Financial The complaint concerns damage to the resident’s possessions. 11 Mar 2022 No Maladministration Dudley Metropolitan Borough Council (202118269) Case 202118269 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden. 11 Mar 2022 No Maladministration ForHousing Limited (202102396) Case 202102396 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint. 11 Mar 2022 Partial Maladministration Golding Homes Limited (202014847) Case 202014847 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s … 11 Mar 2022 Maladministration Lambeth Council (202101047) Case 202101047 · ASB/Abuse/Nuisance The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping. 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 11 Mar 2022 Maladministration Onward Homes Limited (202102755) Case 202102755 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home. 11 Mar 2022 Partial Maladministration Southwark Council (202103844) Case 202103844 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint. 11 Mar 2022 Maladministration The Guinness Partnership Limited (202115088) Case 202115088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home. 10 Mar 2022 No Maladministration Clarion Housing Association Limited (202113685) Case 202113685 · Managing Relations The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints … 10 Mar 2022 No Maladministration Kingston upon Thames Council (202104408) Case 202104408 · Financial The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a … 10 Mar 2022 No Maladministration Leeds City Council (202101194) Case 202101194 · ASB/Abuse/Nuisance REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2022 No Maladministration LiveWest Homes Limited (202016803) Case 202016803 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202105708) Case 202105708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is … 10 Mar 2022 Partial Maladministration Nottingham City Homes (202113877) Case 202113877 · Old Property Condition migrated-2025 REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2022 Partial Maladministration Optivo (202106576) Case 202106576 · Financial The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; … 10 Mar 2022 Maladministration Progress Housing Association Limited (202112857) Case 202112857 · Old Property Condition migrated-2025 The complaint is about the landlord’s revocation of permission to extend the garden at the property. 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when … 10 Mar 2022 No Maladministration Wandle Housing Association Limited (202109133) Case 202109133 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire … 9 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202010235) Case 202010235 · ASB/Abuse/Nuisance The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. … 9 Mar 2022 Outside Jurisdiction Magenta Living (202103912) Case 202103912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice … 9 Mar 2022 Mediation Metropolitan Thames Valley Housing (202118399) Case 202118399 · Financial The complaint is about: 9 Mar 2022 Partial Maladministration Notting Hill Genesis (202105452) Case 202105452 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports … 9 Mar 2022 Partial Maladministration Peabody Trust 2018 (202002546) Case 202002546 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while … 9 Mar 2022 Mediation Peabody Trust (202121739) Case 202121739 · Old Property Condition migrated-2025 The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water. 9 Mar 2022 Maladministration Shepherds Bush Housing Association Limited (202006610) Case 202006610 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to run a business from her property. 9 Mar 2022 Reasonable Redress Vivid Housing Limited (202114858) Case 202114858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the … 8 Mar 2022 Outside Jurisdiction Barnet Council (202105043) Case 202105043 · Occupancy Rights The complaint concerns whether the resident is entitled to use of a shed. 8 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202108764) Case 202108764 · Information and data management The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data. 8 Mar 2022 No Maladministration Sovereign Housing Association Limited (202016492) Case 202016492 · Estate Management The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of … 7 Mar 2022 Outside Jurisdiction Brent Council (202121014) Case 202121014 · Occupancy Rights The complaint concerns the landlord’s repairing obligations under the tenancy agreement. 7 Mar 2022 Maladministration East Devon District Council (202114420) Case 202114420 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the … 7 Mar 2022 Outside Jurisdiction Haringey Council (202124996) Case 202124996 · Moving/Buying/Selling Home The complaint concerns the Council’s assessment of the resident’s housing application. 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 7 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202111975) Case 202111975 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of an incident involving a member of the landlord’s … 7 Mar 2022 Maladministration Stoke-on-Trent City Council (202015689) Case 202015689 · Managing Relations This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and … 5 Mar 2022 Maladministration Plus Dane Housing Limited (202105871) Case 202105871 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a … 5 Mar 2022 No Maladministration Wiltshire Council (202106981) Case 202106981 · Financial The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the … 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 4 Mar 2022 Reasonable Redress Abri Group Limited (202114840) Case 202114840 · Managing Relations The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member. 4 Mar 2022 No Maladministration B3 Living Limited (202110317) Case 202110317 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.