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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202007717) Case 202007717 · Financial The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity … 21 Mar 2022 Maladministration Brockley Tenants Co-operative Limited (202102834) Case 202102834 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102834 Brockley Tenants Co-operative Limited 21 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Mar 2022 No Maladministration Catalyst Housing Limited (202112779) Case 202112779 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from his roof. 21 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202102770) Case 202102770 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the … 21 Mar 2022 Maladministration Hammersmith and Fulham Council (202104254) Case 202104254 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint … 21 Mar 2022 Maladministration Haringey Council (201909345) Case 201909345 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the … 21 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202105422) Case 202105422 · Financial The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling … 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 21 Mar 2022 No Maladministration Vivid Housing Limited (202013379) Case 202013379 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of … 19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 18 Mar 2022 Maladministration Birmingham City Council (202011501) Case 202011501 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the … 18 Mar 2022 Maladministration Birmingham City Council (202107243) Case 202107243 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. … 18 Mar 2022 No Maladministration Bristol City Council (202101833) Case 202101833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour. 18 Mar 2022 Maladministration Clarion Housing Association Limited (202105446) Case 202105446 · Financial This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling … 18 Mar 2022 Reasonable Redress Cobalt Housing Limited (202102557) Case 202102557 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the … 18 Mar 2022 Partial Maladministration Dolphin Living Limited (202107992) Case 202107992 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint. 18 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202006710) Case 202006710 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint … 18 Mar 2022 Reasonable Redress Islington Council (202105550) Case 202105550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour. 18 Mar 2022 Outside Jurisdiction Leeds City Council (202101237) Case 202101237 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour 18 Mar 2022 Maladministration Royal Borough Of Greenwich (202012334) Case 202012334 · Managing Relations This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while … 18 Mar 2022 No Maladministration Sanctuary Housing Association (202105161) Case 202105161 · Managing Relations The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The … 18 Mar 2022 No Maladministration Severnside Housing (202115584) Case 202115584 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 17 Mar 2022 No Maladministration Catalyst Housing Limited (202111784) Case 202111784 · Financial The complaint is about the landlord’s recovery of arrears on the resident’s rent account. 17 Mar 2022 No Maladministration Impact Housing Association Limited (202106764) Case 202106764 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service … 17 Mar 2022 No Maladministration Magenta Living (202114295) Case 202114295 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas. 17 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202009265) Case 202009265 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for an EWS1 form. 17 Mar 2022 Outside Jurisdiction Sheffield City Council (202123141) Case 202123141 · ASB/Abuse/Nuisance The complaint concerns the Council’s assessment of the resident’s application to be re-housed. 16 Mar 2022 Reasonable Redress Abri Group Limited (202103454) Case 202103454 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling. 16 Mar 2022 Maladministration Catalyst Housing Limited (202105781) Case 202105781 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan … 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202104837) Case 202104837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is … 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202011238) Case 202011238 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for a missed appointment. 16 Mar 2022 Partial Maladministration Paragon Asra Housing Limited (202005865) Case 202005865 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman … 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 16 Mar 2022 Partial Maladministration Westminster City Council (201916034) Case 201916034 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti … 15 Mar 2022 Partial Maladministration A2Dominion Housing Group Limited (201913356) Case 201913356 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to … 15 Mar 2022 Maladministration Birmingham City Council (202109631) Case 202109631 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also … 15 Mar 2022 Partial Maladministration Brent Council (202008458) Case 202008458 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's … 15 Mar 2022 Mediation Hackney Council (202008118) Case 202008118 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property. 15 Mar 2022 No Maladministration Hackney Council (202103426) Case 202103426 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of noise transference from another property. 15 Mar 2022 No Maladministration Home Group Limited (202004272) Case 202004272 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from … 15 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202005079) Case 202005079 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the … 15 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202106485) Case 202106485 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a support worker. 15 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202110558) Case 202110558 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling. 15 Mar 2022 Partial Maladministration Newlon Housing Trust (202007792) Case 202007792 · Financial The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to … 15 Mar 2022 No Maladministration Nuneaton and Bedworth Borough Council (202114352) Case 202114352 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance. 15 Mar 2022 No Maladministration Rochdale Boroughwide Housing Limited (202114274) Case 202114274 · Estate Management The complaint is about the landlord’s response to the resident’s request for repairs to her driveway. 15 Mar 2022 Partial Maladministration South Holland District Council (202104237) Case 202104237 · Managing Relations REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 15 Mar 2022 Maladministration Sovereign Housing Association Limited (202011600) Case 202011600 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in …