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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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27 Sep 2023 Maladministration Watford Community Housing Trust (202120555) Case 202120555 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling. 26 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200141) Case 202200141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s transfer application. The … 26 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202219689) Case 202219689 · Managing Relations The complaint is regarding the landlord’s; Handling of repairs to the resident’s shower panel. Complaints handling. 26 Sep 2023 Partial Maladministration Peabody Trust (202117274) Case 202117274 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s repair requests including issues relating to damp, a back downpipe, … 26 Sep 2023 No Maladministration Peabody Trust (202120741) Case 202120741 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the … 21 Sep 2023 London & Quadrant Housing Trust (L&Q) (202209191) Case 202209191 · Managing Relations The complaint is about the landlord’s handling of: the resident’s request to install an external tap. the resident’s complaint. 20 Sep 2023 Maladministration Peabody Trust (202118747) Case 202118747 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 19 Sep 2023 Partial Maladministration Peabody Trust (202108894) Case 202108894 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the … 19 Sep 2023 Partial Maladministration Peabody Trust (202117348) Case 202117348 · Financial The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord … 11 Sep 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202099) Case 202202099 · Moving/Buying/Selling Home The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated … 11 Sep 2023 Partial Maladministration Peabody Trust (202005714) Case 202005714 · Estate Management REPORT COMPLAINT 202005714 Peabody Trust 19 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Sep 2023 Reasonable Redress Peabody Trust (202212355) Case 202212355 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for … 5 Sep 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202111700) Case 202111700 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The associated complaint. 5 Sep 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202205105) Case 202205105 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the ASB reports. The landlord’s handling of the resident’s complaint. 5 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215520) Case 202215520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: the resident's report of damp and mould issues throughout the property including … 5 Sep 2023 Maladministration Peabody Trust (202120342) Case 202120342 · Information and data management The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management … 1 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202123362) Case 202123362 · Managing Relations The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202101570) Case 202101570 · Financial The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202905) Case 202202905 · Managing Relations The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202225049) Case 202225049 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman … 30 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202124242) Case 202124242 · Financial This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint … 29 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202206767) Case 202206767 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 29 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202214900) Case 202214900 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of a loss of heating and hot water, including … 29 Aug 2023 Mediation Newlon Housing Trust (202212689) Case 202212689 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports regarding the condition of the windows. 25 Aug 2023 Maladministration Bromsgrove District Housing Trust Limited (202200932) Case 202200932 · Financial The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of … 25 Aug 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202207377) Case 202207377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs. 24 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221313) Case 202221313 · Managing Relations The complaint is about the landlord’s response to concerns about: the suitability of a new hand wash basin installed in … 24 Aug 2023 Reasonable Redress Peabody Trust (202215428) Case 202215428 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and … 24 Aug 2023 Reasonable Redress Peabody Trust (202215468) Case 202215468 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence … 23 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200878) Case 202200878 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s report of a fire safety incident; handling of the resident’s … 22 Aug 2023 Maladministration Joseph Rowntree Housing Trust (202221489) Case 202221489 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door. 17 Aug 2023 Maladministration Peabody Trust (202202917) Case 202202917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal … 15 Aug 2023 Partial Maladministration Peabody Trust (202200114) Case 202200114 · Health and Safety (inc. building safety) REPORT COMPLAINT 202200114 Peabody Trust 15 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Aug 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211400) Case 202211400 · Financial This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling. 10 Aug 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202116565) Case 202116565 · Managing Relations The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling. 10 Aug 2023 Maladministration Peabody Trust (202200039) Case 202200039 · Estate Management This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of … 9 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120759) Case 202120759 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the … 8 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202212381) Case 202212381 · Managing Relations The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath … 8 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212402) Case 202212402 · Managing Relations The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the … 8 Aug 2023 No Maladministration Trafford Housing Trust Limited (202218381) Case 202218381 · Estate Management The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of … 31 Jul 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202118974) Case 202118974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various … 31 Jul 2023 Partial Maladministration Peabody Trust (202117790) Case 202117790 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling … 31 Jul 2023 Maladministration Peabody Trust (202202042) Case 202202042 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment. 31 Jul 2023 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108049) Case 202108049 · Financial The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the … 28 Jul 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202211385) Case 202211385 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat. 25 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202010229) Case 202010229 · Information and data management This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s … 25 Jul 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202214905) Case 202214905 · Managing Relations The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of … 25 Jul 2023 London & Quadrant Housing Trust (L&Q) (202223960) Case 202223960 · Estate Management The complaint is about: The landlord’s handling of reports that the resident tripped in a communal car park. The landlord’s … 24 Jul 2023 Reasonable Redress ‘Johnnie’ Johnson Housing Trust Limited (202223385) Case 202223385 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the renewal of the kitchen in the property. 22 Jul 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202214705) Case 202214705 · Managing Relations The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint.