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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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31 Jul 2025 Partial Maladministration Moat Homes Limited (202450882) Case 202450882 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) … 31 Jul 2025 Maladministration One Housing Group Limited (202431505) Case 202431505 · Managing Relations The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the … 31 Jul 2025 Maladministration Onward Homes Limited (202233095) Case 202233095 · Financial The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service … 31 Jul 2025 Maladministration Orbit Group Limited (202324575) Case 202324575 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation. 31 Jul 2025 Maladministration Orbit Housing Association Limited (202442458) Case 202442458 · Managing Relations The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202420333) Case 202420333 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, … 31 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202421662) Case 202421662 · Managing Relations This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202438376) Case 202438376 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent … 31 Jul 2025 Maladministration Richmond Housing Partnership Limited (202428740) Case 202428740 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs … 31 Jul 2025 Reasonable Redress Richmond Housing Partnership Limited (202443255) Case 202443255 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 31 Jul 2025 Maladministration Together Housing Association Limited (202317601) Case 202317601 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint. 31 Jul 2025 Maladministration Together Housing Association Limited (202422693) Case 202422693 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and … 31 Jul 2025 Partial Maladministration Together Housing Association Limited (202438425) Case 202438425 · ASB/Abuse/Nuisance REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2025 Maladministration Torus62 Limited (202440567) Case 202440567 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the windows. 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202320014) Case 202320014 · Managing Relations The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of … 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202442572) Case 202442572 · Responsive repairs/activity The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould … 30 Jul 2025 Maladministration East Midlands Housing Group Limited (202434304) Case 202434304 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in … 30 Jul 2025 Maladministration Gateway Housing Association Limited (202445270) Case 202445270 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak. 30 Jul 2025 Partial Maladministration GreenSquareAccord Limited (202433034) Case 202433034 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Jul 2025 Maladministration Hyde Housing Association Limited (202328142) Case 202328142 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint. 30 Jul 2025 Maladministration Incommunities Limited (202318264) Case 202318264 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs. 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 30 Jul 2025 Maladministration Onward Homes Limited (202317440) Case 202317440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned … 30 Jul 2025 Maladministration Places for People Group Limited (202438823) Case 202438823 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman … 30 Jul 2025 Partial Maladministration Places for People Group Limited (202441700) Case 202441700 · Information and data management The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports … 30 Jul 2025 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202331942) Case 202331942 · Estate Management The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated … 30 Jul 2025 Partial Maladministration Richmond Housing Partnership Limited (202445281) Case 202445281 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. complaint handling. 30 Jul 2025 No Maladministration Sage Homes RP Limited (202444737) Case 202444737 · For profit The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of a defective kitchen … 30 Jul 2025 Partial Maladministration Stonewater Limited (202317567) Case 202317567 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent … 30 Jul 2025 Reasonable Redress The Riverside Group Limited (202423021) Case 202423021 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs. 29 Jul 2025 Partial Maladministration Aster Group Limited (202405025) Case 202405025 · Managing Relations The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. … 29 Jul 2025 Partial Maladministration Citizen Housing Group Limited (202431377) Case 202431377 · Financial The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and … 29 Jul 2025 Maladministration Greenoak Housing Association Limited (202422658) Case 202422658 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould in the property. 29 Jul 2025 Outside Jurisdiction Moat Homes Limited (202210756) Case 202210756 · Old Property Condition categories The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest … 29 Jul 2025 Maladministration Origin Housing Limited (202435202) Case 202435202 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the … 29 Jul 2025 Partial Maladministration Peter Bedford Housing Association Limited (202447782) Case 202447782 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December … 29 Jul 2025 Partial Maladministration Regenda Limited (202422719) Case 202422719 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal … 29 Jul 2025 Maladministration Rochdale Boroughwide Housing Limited (202431813) Case 202431813 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the garden and external doors. 29 Jul 2025 Reasonable Redress Selwood Housing Society Limited (202414890) Case 202414890 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, … 29 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202319272) Case 202319272 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint. 29 Jul 2025 Partial Maladministration The Riverside Group Limited (202440889) Case 202440889 · Managing Relations This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the … 29 Jul 2025 Partial Maladministration Your Housing Group Limited (202428001) Case 202428001 · Managing Relations The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the … 28 Jul 2025 Maladministration Acis Group Limited (202331973) Case 202331973 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s … 28 Jul 2025 Partial Maladministration Orbit Group Limited (202442734) Case 202442734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns … 28 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202342452) Case 202342452 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back … 28 Jul 2025 Maladministration Paragon Asra Housing Limited (202428974) Case 202428974 · Information and data management The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint. 28 Jul 2025 No Maladministration Sage Rented Limited (202347678) Case 202347678 · For profit The complaint is about the landlord’s handling of: The resident’s reports of damp in the kitchen. The associated complaints. 28 Jul 2025 Maladministration The Riverside Group Limited (202448613) Case 202448613 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of … 26 Jul 2025 Partial Maladministration LiveWest Homes Limited (202427894) Case 202427894 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. … 26 Jul 2025 Maladministration Midland Heart Limited (202421885) Case 202421885 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. …