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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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29 Nov 2023 Partial Maladministration One Housing Group Limited (202204964) Case 202204964 · ASB/Abuse/Nuisance This is about the landlord’s response to the resident’s reports of: Communal repairs. A notice put up by a member … 29 Nov 2023 Partial Maladministration Paradigm Housing Group Limited (202210991) Case 202210991 · ASB/Abuse/Nuisance The complaint concerns the following: The support provided to the resident as part of the licence agreement. The landlord’s response … 29 Nov 2023 Maladministration The Riverside Group Limited (202220159) Case 202220159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent claim for compensation. … 27 Nov 2023 Partial Maladministration Longhurst Group Limited (202112139) Case 202112139 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports … 27 Nov 2023 Maladministration Orbit Group Limited (202225435) Case 202225435 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the … 27 Nov 2023 Maladministration Southern Housing Group Limited (202117230) Case 202117230 · Managing Relations The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial … 27 Nov 2023 Partial Maladministration Southern Housing Group Limited (202205541) Case 202205541 · Managing Relations The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s … 24 Nov 2023 No Maladministration East Midlands Housing Group Limited (202207355) Case 202207355 · Estate Management The complaint is about the landlord’s response to the resident’s privacy concerns and his request that it increase the height … 24 Nov 2023 Partial Maladministration Home Group Limited (202125902) Case 202125902 · Financial This complaint is about the landlord’s handling of: The resident’s enquiries about her service charge. A repair to the resident’s … 24 Nov 2023 Maladministration Orbit Group Limited (202223344) Case 202223344 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 24 Nov 2023 Partial Maladministration Places for People Group Limited (202201611) Case 202201611 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. … 24 Nov 2023 Partial Maladministration Southern Housing Group Limited (202211551) Case 202211551 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the … 23 Nov 2023 Partial Maladministration Orbit Group Limited (202125495) Case 202125495 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern … 21 Nov 2023 Maladministration A2Dominion Housing Group Limited (202201426) Case 202201426 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service. 20 Nov 2023 Maladministration Westward Housing Group Limited (202113399) Case 202113399 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response … 17 Nov 2023 Severe Maladministration Platform Housing Group Limited (202208458) Case 202208458 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports … 16 Nov 2023 Maladministration A2Dominion Housing Group Limited (202223460) Case 202223460 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water hammer noise. 13 Nov 2023 Partial Maladministration Home Group Limited (202209670) Case 202209670 · Managing Relations The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to … 10 Nov 2023 Partial Maladministration Aster Group Limited (202116470) Case 202116470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 8 Nov 2023 Maladministration Jigsaw Homes Group Limited (202220957) Case 202220957 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the … 3 Nov 2023 Maladministration Places for People Group Limited (202128598) Case 202128598 · Financial This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling. 1 Nov 2023 Reasonable Redress Livv Housing Group (202216910) Case 202216910 · Managing Relations REPORT COMPLAINT 202216910 Livv Housing Group 1 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Oct 2023 Maladministration Anchor Hanover Group (202215706) Case 202215706 · Managing Relations The complaint is about: the landlord’s approach to a lease variation. the associated complaint. 31 Oct 2023 Maladministration Aster Group Limited (202108633) Case 202108633 · Managing Relations The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered: … 31 Oct 2023 Maladministration Orbit Group Limited (202016924) Case 202016924 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling. 31 Oct 2023 Severe Maladministration Southern Housing Group Limited (202214697) Case 202214697 · Managing Relations The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling. 30 Oct 2023 Maladministration A2Dominion Housing Group Limited (202122336) Case 202122336 · Managing Relations REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Oct 2023 Partial Maladministration Southern Housing Group Limited (202201095) Case 202201095 · Managing Relations The complaint is about: The landlord’s handling of complaints about a contractor. The landlord’s response to the resident’s reports of … 29 Oct 2023 Maladministration Aster Group Limited (202200958) Case 202200958 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. … 27 Oct 2023 Partial Maladministration Aster Group Limited (202228755) Case 202228755 · Managing Relations REPORT COMPLAINT 202228755 Aster Group Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Oct 2023 Maladministration Flagship Housing Group Limited (202004372) Case 202004372 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors … 27 Oct 2023 Partial Maladministration Flagship Housing Group Limited (202200146) Case 202200146 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour. The resident’s request for a property move. … 27 Oct 2023 No Maladministration One Housing Group Limited (202201852) Case 202201852 · Managing Relations This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s … 27 Oct 2023 Partial Maladministration Orbit Group Limited (202203675) Case 202203675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required in the property including cold floors, … 27 Oct 2023 Partial Maladministration Places for People Group Limited (202205664) Case 202205664 · Managing Relations The resident’s complaint is about the landlord’s handling of: 23 Oct 2023 Partial Maladministration East Midlands Housing Group Limited (202210779) Case 202210779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: its contractor’s conduct. repairs to her boiler and … 20 Oct 2023 Partial Maladministration A2Dominion Housing Group Limited (202201569) Case 202201569 · Financial The complaint is about the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; … 20 Oct 2023 Partial Maladministration Livv Housing Group (202204806) Case 202204806 · Managing Relations The complaint is about: The landlord's decision not to investigate the resident's report of a damaged carpet caused by a … 18 Oct 2023 Partial Maladministration East Midlands Housing Group Limited (202118752) Case 202118752 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). complaint handling. 18 Oct 2023 Partial Maladministration The Riverside Group Limited (202012645) Case 202012645 · ASB/Abuse/Nuisance The landlord’s response to reports of noise from a neighbour’s Air Source Heat Pump (ASHP). Reports of no hot water … 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 13 Oct 2023 No Maladministration Flagship Housing Group Limited (202207340) Case 202207340 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door … 12 Oct 2023 Maladministration Aster Group Limited (202221546) Case 202221546 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s … 12 Oct 2023 Maladministration Platform Housing Group Limited (202127655) Case 202127655 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and … 11 Oct 2023 Maladministration One Housing Group Limited (202218187) Case 202218187 · Financial The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance. 10 Oct 2023 Maladministration East Midlands Housing Group Limited (202116351) Case 202116351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ … 10 Oct 2023 Maladministration Longhurst Group Limited (202223518) Case 202223518 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak. 6 Oct 2023 Partial Maladministration Anchor Hanover Group (202210139) Case 202210139 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a … 6 Oct 2023 Maladministration Orbit Group Limited (202219418) Case 202219418 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 6 Oct 2023 Maladministration Places for People Group Limited (202217519) Case 202217519 · Managing Relations The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated …