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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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26 Jan 2024 Partial Maladministration Bromford Housing Group Limited (202124455) Case 202124455 · Managing Relations The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports … 26 Jan 2024 Maladministration East Midlands Housing Group Limited (202211795) Case 202211795 · Estate Management REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and … 26 Jan 2024 Maladministration Southern Housing Group Limited (202307715) Case 202307715 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 25 Jan 2024 Maladministration Aster Group Limited (202233448) Case 202233448 · Financial The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed … 25 Jan 2024 Partial Maladministration Home Group Limited (202208081) Case 202208081 · Financial The complaint is about: The resident’s report that the landlord provided him with inaccurate information prior to purchasing the property … 25 Jan 2024 Partial Maladministration The Riverside Group Limited (202220540) Case 202220540 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) … 24 Jan 2024 No Maladministration Gentoo Group Limited (202219465) Case 202219465 · Managing Relations The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their … 22 Jan 2024 Partial Maladministration Abri Group Limited (202229695) Case 202229695 · Managing Relations The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint … 22 Jan 2024 Maladministration Home Group Limited (202213850) Case 202213850 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling … 22 Jan 2024 No Maladministration Walsall Housing Group Limited (202212693) Case 202212693 · Financial The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained … 19 Jan 2024 Partial Maladministration Places for People Group Limited (202219419) Case 202219419 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered … 18 Jan 2024 Partial Maladministration Jigsaw Homes Group Limited (202217419) Case 202217419 · Managing Relations The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs … 17 Jan 2024 Maladministration A2Dominion Housing Group Limited (202223766) Case 202223766 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. … 16 Jan 2024 Partial Maladministration The Riverside Group Limited (202210938) Case 202210938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to … 15 Jan 2024 Maladministration Southern Housing Group Limited (202204109) Case 202204109 · Managing Relations The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling. 15 Jan 2024 Partial Maladministration The Riverside Group Limited (202216395) Case 202216395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating … 9 Jan 2024 Maladministration A2Dominion Housing Group Limited (202016209) Case 202016209 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling. 3 Jan 2024 Reasonable Redress A2Dominion Housing Group Limited (202212450) Case 202212450 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the … 3 Jan 2024 No Maladministration Aster Group Limited (202210579) Case 202210579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the boiler and thermostat. 3 Jan 2024 Partial Maladministration Home Group Limited (202120126) Case 202120126 · Estate Management The complaint is about the landlord’s response to: The resident’s dissatisfaction of the provision and standard of grounds maintenance for … 22 Dec 2023 Partial Maladministration A2Dominion Housing Group Limited (202201960) Case 202201960 · Financial The complaint is about: The landlord’s response to flooding at the property. The landlord’s handling of the decant. The landlord’s … 22 Dec 2023 Maladministration Bromford Housing Group Limited (202123542) Case 202123542 · Managing Relations The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of … 22 Dec 2023 No Maladministration Bromford Housing Group Limited (202201378) Case 202201378 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to … 22 Dec 2023 No Maladministration Platform Housing Group Limited (202203707) Case 202203707 · Financial The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas … 22 Dec 2023 Maladministration Southern Housing (202013457) Case 202013457 · Old Complaints Handling categories REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Dec 2023 Maladministration Aster Group Limited (202205493) Case 202205493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould … 21 Dec 2023 Maladministration Places for People Group Limited (202206081) Case 202206081 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent … 21 Dec 2023 Maladministration Southern Housing Group Limited (202128297) Case 202128297 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in … 20 Dec 2023 Maladministration Livv Housing Group (202121943) Case 202121943 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. … 20 Dec 2023 Partial Maladministration Longhurst Group Limited (202220643) Case 202220643 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling … 20 Dec 2023 Partial Maladministration One Housing Group Limited (202201421) Case 202201421 · Managing Relations The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint. 20 Dec 2023 Severe Maladministration Places for People Group Limited (202127097) Case 202127097 · Managing Relations The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The … 20 Dec 2023 Partial Maladministration Platform Housing Group Limited (202128262) Case 202128262 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The … 20 Dec 2023 Maladministration Southern Housing Group Limited (202203359) Case 202203359 · Managing Relations The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 19 Dec 2023 Maladministration A2Dominion Housing Group Limited (202202594) Case 202202594 · Managing Relations REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Dec 2023 Partial Maladministration East Midlands Housing Group Limited (202200340) Case 202200340 · Moving/Buying/Selling Home The complaint is about: Information provided during the sales process. The landlord's handling of the resident’s reports about repairs. The … 15 Dec 2023 Partial Maladministration Home Group Limited (202203465) Case 202203465 · Financial This complaint is about: The level of compensation offered by the landlord following a wide range of repair, cleaning, communication, … 14 Dec 2023 Maladministration Places for People Group Limited (202210881) Case 202210881 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint. 13 Dec 2023 Maladministration Home Group Limited (202225677) Case 202225677 · Managing Relations The complaint is about the landlord’s handling of: - A leak and associated repairs. The Ombudsman has also investigated the … 7 Dec 2023 Partial Maladministration Platform Housing Group Limited (202118249) Case 202118249 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The level of insulation in the property. The … 6 Dec 2023 Maladministration Aster Group Limited (202216842) Case 202216842 · Financial The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on … 1 Dec 2023 Partial Maladministration Longhurst Group Limited (202124154) Case 202124154 · Information and data management The complaint is about the landlord’s handling of: outstanding repairs to the property. a telephone call on 26 and 28 … 30 Nov 2023 Maladministration A2Dominion Housing Group Limited (202200406) Case 202200406 · Financial The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. … 30 Nov 2023 Reasonable Redress Abri Group Limited (202126676) Case 202126676 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the … 30 Nov 2023 Partial Maladministration Aster Group Limited (202116121) Case 202116121 · Estate Management The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its handling of … 30 Nov 2023 Partial Maladministration Jigsaw Homes Group Limited (202218579) Case 202218579 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports … 30 Nov 2023 Maladministration Orbit Group Limited (202128656) Case 202128656 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse. 30 Nov 2023 Maladministration Settle Group (202200981) Case 202200981 · Estate Management The complaint is about the landlord’s handling of: a boundary dispute. a dispute involving a garden wall and canopy. the … 30 Nov 2023 Partial Maladministration Westward Housing Group Limited (202212521) Case 202212521 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water … 29 Nov 2023 No Maladministration Aster Group Limited (202210364) Case 202210364 · ASB/Abuse/Nuisance The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).