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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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28 Feb 2024 Maladministration The Riverside Group Limited (202304703) Case 202304703 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. … 28 Feb 2024 Partial Maladministration Thirteen Housing Group Limited (202117526) Case 202117526 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to … 28 Feb 2024 No Maladministration Thirteen Housing Group Limited (202225861) Case 202225861 · Managing Relations The complaint is about the landlord’s handling of reports about staff conduct. 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202208692) Case 202208692 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202216290) Case 202216290 · Estate Management The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks … 27 Feb 2024 Maladministration One Housing Group Limited (202224679) Case 202224679 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and … 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 27 Feb 2024 Maladministration Places for People Group Limited (202212799) Case 202212799 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. … 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 26 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202209749) Case 202209749 · Managing Relations The complaint is about the landlord’s: Handling of reports of a rodent infestation. Response to a request for temporary housing. … 23 Feb 2024 No Maladministration Walsall Housing Group Limited (202205983) Case 202205983 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following … 22 Feb 2024 Partial Maladministration Aster Group Limited (202230053) Case 202230053 · Moving/Buying/Selling Home The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange. 22 Feb 2024 Partial Maladministration Bernicia Group (202219357) Case 202219357 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the allocated property; Reports of … 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 22 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202219666) Case 202219666 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over the rear garden. The landlord’s handling of issues … 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 20 Feb 2024 Maladministration Home Group Limited (202229518) Case 202229518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for … 19 Feb 2024 Maladministration Places for People Group Limited (202201987) Case 202201987 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman … 15 Feb 2024 Partial Maladministration Places for People Group Limited (202122848) Case 202122848 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Feb 2024 No Maladministration Walsall Housing Group Limited (202216614) Case 202216614 · Moving/Buying/Selling Home REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204008) Case 202204008 · Managing Relations The complaint is about: The level of compensation offered following the landlord's handling of repairs and replacement of the resident's … 14 Feb 2024 Maladministration Home Group Limited (202210494) Case 202210494 · Financial The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services … 14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 14 Feb 2024 Maladministration The Riverside Group Limited (202231624) Case 202231624 · Financial The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service … 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 8 Feb 2024 Maladministration Orbit Group Limited (202216362) Case 202216362 · Managing Relations The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling. 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 6 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202226916) Case 202226916 · Information and data management The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to … 6 Feb 2024 Partial Maladministration Home Group Limited (202216840) Case 202216840 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal … 5 Feb 2024 Partial Maladministration Home Group Limited (202222915) Case 202222915 · Estate Management The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about … 1 Feb 2024 Maladministration A2Dominion Housing Group Limited (202214973) Case 202214973 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling. 31 Jan 2024 Reasonable Redress Abri Group Limited (202206759) Case 202206759 · Managing Relations The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. … 31 Jan 2024 Partial Maladministration Anchor Hanover Group (202215085) Case 202215085 · Managing Relations The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns … 31 Jan 2024 Maladministration Aster Group Limited (202122022) Case 202122022 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been … 31 Jan 2024 Maladministration Grand Union Housing Group Limited (202215462) Case 202215462 · Estate Management The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the … 31 Jan 2024 Partial Maladministration Orbit Group Limited (202214098) Case 202214098 · Financial The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s … 31 Jan 2024 Maladministration Paradigm Housing Group Limited (202211070) Case 202211070 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the … 31 Jan 2024 No Maladministration Paradigm Housing Group Limited (202217725) Case 202217725 · ASB/Abuse/Nuisance The complaint is about: 31 Jan 2024 Partial Maladministration Paradigm Housing Group Limited (202225687) Case 202225687 · Financial The complaint is about the landlord’s: communication relating to the resident’s annual service charge statement. response to the resident’s request … 31 Jan 2024 Maladministration Places for People Group Limited (202203396) Case 202203396 · Financial The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual … 31 Jan 2024 Partial Maladministration The Riverside Group Limited (202206656) Case 202206656 · Health and Safety (inc. building safety) The resident’s complaint is about: The conduct of a housing officer. The landlord’s response to reports of asbestos at the … 31 Jan 2024 Partial Maladministration Your Housing Group Limited (202214825) Case 202214825 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB); Response to the resident’s various … 30 Jan 2024 Partial Maladministration A2Dominion Housing Group Limited (202207859) Case 202207859 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s decision not to decant … 30 Jan 2024 Partial Maladministration Aster Group Limited (202216313) Case 202216313 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of … 30 Jan 2024 Maladministration Places for People Group Limited (202214582) Case 202214582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). … 29 Jan 2024 Partial Maladministration Home Group Limited (202208660) Case 202208660 · ASB/Abuse/Nuisance REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Jan 2024 Maladministration A2Dominion Housing Group Limited (202124116) Case 202124116 · Managing Relations The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and …