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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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29 Aug 2023 Maladministration Abri Group Limited (202127784) Case 202127784 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme. 29 Aug 2023 Reasonable Redress Longhurst Group Limited (202121961) Case 202121961 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. … 25 Aug 2023 Partial Maladministration Platform Housing Group Limited (202124990) Case 202124990 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s reports of noise, harassment and antisocial behaviour by neighbours; The … 24 Aug 2023 Reasonable Redress Grand Union Housing Group Limited (202120857) Case 202120857 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme. 23 Aug 2023 Maladministration Gentoo Group Limited (202218794) Case 202218794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of … 22 Aug 2023 Partial Maladministration Paradigm Housing Group Limited (202116807) Case 202116807 · ASB/Abuse/Nuisance The complaint is about: 22 Aug 2023 Outside Jurisdiction Southern Housing Group Limited (202117950) Case 202117950 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of … 22 Aug 2023 Partial Maladministration The Riverside Group Limited (202223877) Case 202223877 · Financial The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of … 22 Aug 2023 No Maladministration Wythenshawe Community Housing Group Limited (202210636) Case 202210636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 21 Aug 2023 Maladministration Home Group Limited (202221234) Case 202221234 · Managing Relations The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint. 17 Aug 2023 Partial Maladministration Southern Housing Group Limited (202123627) Case 202123627 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling. 15 Aug 2023 Maladministration Thirteen Housing Group Limited (202216348) Case 202216348 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s kitchen repairs. 14 Aug 2023 Partial Maladministration Gentoo Group Limited (202218195) Case 202218195 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint. 14 Aug 2023 Maladministration Southern Housing Group Limited (202107312) Case 202107312 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a … 14 Aug 2023 Partial Maladministration Southern Housing Group Limited (202120117) Case 202120117 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Request for a copy of an EWS1, External Wall System … 11 Aug 2023 Maladministration A2Dominion Housing Group Limited (202126302) Case 202126302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 10 Aug 2023 Maladministration A2Dominion Housing Group Limited (202216864) Case 202216864 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling. 10 Aug 2023 Partial Maladministration Aster Group Limited (202214054) Case 202214054 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould … 10 Aug 2023 Maladministration Bromford Housing Group Limited (202210356) Case 202210356 · Managing Relations The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to … 9 Aug 2023 Partial Maladministration Anchor Hanover Group (202210054) Case 202210054 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the … 9 Aug 2023 Maladministration The Riverside Group Limited (202214546) Case 202214546 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree. 8 Aug 2023 Maladministration Thirteen Housing Group Limited (202204655) Case 202204655 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered … 7 Aug 2023 Reasonable Redress A2Dominion Housing Group Limited (202210846) Case 202210846 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint. 3 Aug 2023 Maladministration The Riverside Group Of Companies Ltd (202200076) Case 202200076 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 2 Aug 2023 Mediation Abri Group Limited (202214884) Case 202214884 · Moving/Buying/Selling Home The complaint is about the resident’s tenancy type following a mutual exchange. 2 Aug 2023 No Maladministration Home Group Limited (202126025) Case 202126025 · Moving/Buying/Selling Home The complaint is about the representative’s concerns regarding the sales process of his late mother’s property. 2 Aug 2023 No Maladministration The Riverside Group Limited (202220692) Case 202220692 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of … 1 Aug 2023 Maladministration A2Dominion Housing Group Limited (202123456) Case 202123456 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling. 31 Jul 2023 No Maladministration Anchor Hanover Group (202110135) Case 202110135 · Financial The complaint is about the landlord’s response to the resident about a sinking fund service charge increase. 31 Jul 2023 No Maladministration Longhurst Group Limited (202103507) Case 202103507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership … 31 Jul 2023 Severe Maladministration Orbit Group Limited (202215754) Case 202215754 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also … 31 Jul 2023 Partial Maladministration Places for People Group Limited (202123879) Case 202123879 · Occupancy Rights The complaint is about: how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change … 31 Jul 2023 No Maladministration Platform Housing Group Limited (202213692) Case 202213692 · Managing Relations This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. … 31 Jul 2023 Partial Maladministration Southern Housing Group Limited (202103763) Case 202103763 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. … 31 Jul 2023 Severe Maladministration Southern Housing Group Limited (202119541) Case 202119541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated … 31 Jul 2023 Maladministration Southern Housing Group Limited (202127930) Case 202127930 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room … 29 Jul 2023 Maladministration Places for People Group Limited (202216070) Case 202216070 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Jul 2023 Partial Maladministration A2Dominion Housing Group Limited (202011791) Case 202011791 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by … 28 Jul 2023 Partial Maladministration Bromford Housing Group Limited (202125691) Case 202125691 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 28 Jul 2023 Maladministration Platform Housing Group Limited (202214775) Case 202214775 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the … 28 Jul 2023 Maladministration Southern Housing Group Limited (202116592) Case 202116592 · Estate Management The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint … 28 Jul 2023 Maladministration Southern Housing Group Limited (202217424) Case 202217424 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s … 27 Jul 2023 Partial Maladministration One Housing Group (202214682) Case 202214682 · Managing Relations The complaint is about the landlord’s handling of: the resident’s request for adaptations to the doors in communal areas of … 27 Jul 2023 Partial Maladministration Orbit Group Limited (202203454) Case 202203454 · Estate Management The complaint is about the landlord’s response to the resident's concerns relating to: parking issues and information relating to parking, … 27 Jul 2023 Maladministration Platform Housing Group Limited (202121416) Case 202121416 · Financial The complaint is about: The landlord’s response to the resident’s reports about damp in the resident’s garage The landlord’s response … 27 Jul 2023 Partial Maladministration The Riverside Group Limited (202117523) Case 202117523 · Estate Management The complaint is about: The landlord’s handling and communication in relation to fire safety works and the provision of EWS1. … 26 Jul 2023 Maladministration Orbit Group Limited (202119712) Case 202119712 · ASB/Abuse/Nuisance The complaint is about the landlord’s management and handling of: reports of a pigeon infestation. fly tipping on the estate. … 25 Jul 2023 Maladministration Home Group Limited (202128240) Case 202128240 · ASB/Abuse/Nuisance REPORT COMPLAINT 202128240 Home Group Limited 25 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jul 2023 Maladministration Southern Housing Group Limited (202126007) Case 202126007 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair … 25 Jul 2023 Partial Maladministration Southern Housing Group Limited (202204941) Case 202204941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB), including noise nuisance. The associated …