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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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3 Oct 2023 Maladministration One Housing Group Limited (202218052) Case 202218052 · Estate Management The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of … 29 Sep 2023 Maladministration Orbit Group Limited (202207994) Case 202207994 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the … 29 Sep 2023 Maladministration Southern Housing Group Limited (202216750) Case 202216750 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building … 28 Sep 2023 Partial Maladministration Aster Group Limited (202223235) Case 202223235 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould and the associated repairs; the … 28 Sep 2023 Maladministration Southern Housing Group Limited (202126806) Case 202126806 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated … 28 Sep 2023 Maladministration Southern Housing Group Limited (202205336) Case 202205336 · Managing Relations The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. … 28 Sep 2023 Maladministration The Riverside Group Limited (202108674) Case 202108674 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s … 28 Sep 2023 No Maladministration Wythenshawe Community Housing Group (2) Limited (202117043) Case 202117043 · Financial The complaint is about the landlord’s handling of the resident’s rent account. 27 Sep 2023 Maladministration A2Dominion Housing Group Limited (202106413) Case 202106413 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling. 27 Sep 2023 Partial Maladministration A2Dominion Housing Group Limited (202121164) Case 202121164 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling. 27 Sep 2023 Severe Maladministration Orbit Group Limited (202122354) Case 202122354 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property . 27 Sep 2023 Maladministration Orbit Group Limited (202125373) Case 202125373 · Financial The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the … 27 Sep 2023 Maladministration Platform Housing Group Limited (202124325) Case 202124325 · Information and data management The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. … 27 Sep 2023 Maladministration Settle Group (202223458) Case 202223458 · Managing Relations The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to … 26 Sep 2023 No Maladministration Southern Housing Group Limited (202224867) Case 202224867 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused. 25 Sep 2023 Reasonable Redress Places for People Group Limited (202220651) Case 202220651 · Moving/Buying/Selling Home The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom … 25 Sep 2023 Maladministration The Riverside Group Limited (202208731) Case 202208731 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s toilet. 22 Sep 2023 Maladministration Places for People Group Limited (202306033) Case 202306033 · Financial The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a … 22 Sep 2023 No Maladministration Thirteen Housing Group Limited (202216797) Case 202216797 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 19 Sep 2023 Partial Maladministration Bromford Housing Group Limited (202128099) Case 202128099 · Managing Relations The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including … 19 Sep 2023 Maladministration Southern Housing Group Limited (202224516) Case 202224516 · Managing Relations The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated. 18 Sep 2023 Partial Maladministration One Housing Group Limited (202126330) Case 202126330 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s … 18 Sep 2023 No Maladministration The Riverside Group Limited (202214157) Case 202214157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak. 15 Sep 2023 Reasonable Redress Paradigm Housing Group Limited (202205948) Case 202205948 · Estate Management The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service … 14 Sep 2023 Maladministration Bromford Housing Group Limited (202213839) Case 202213839 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property. 14 Sep 2023 Reasonable Redress Platform Housing Group Limited (202208346) Case 202208346 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise … 8 Sep 2023 Maladministration A2Dominion Housing Group Limited (202209837) Case 202209837 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report … 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 8 Sep 2023 Maladministration Places for People Group Limited (202206249) Case 202206249 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 8 Sep 2023 Partial Maladministration Settle Group (202207221) Case 202207221 · Estate Management The complaint is about the landlord’s: handling of repairs following the resident moving into a mutual exchange property; response to … 7 Sep 2023 Reasonable Redress Aster Group Limited (202104588) Case 202104588 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s … 7 Sep 2023 Partial Maladministration Home Group Limited (202203099) Case 202203099 · Managing Relations The complaint is about: The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the … 6 Sep 2023 Maladministration Aster Group Limited (202204915) Case 202204915 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s … 6 Sep 2023 Partial Maladministration Equity Housing Group Limited (202015743) Case 202015743 · Financial The complaint is around: The landlord’s communication around service charges. The landlord’s proposed increase to service charges and levels of … 6 Sep 2023 Severe Maladministration Orbit Group Limited (202204426) Case 202204426 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The … 6 Sep 2023 No Maladministration Southern Housing Group Limited (202218710) Case 202218710 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to … 5 Sep 2023 Maladministration GreenSquare Group Limited (202210565) Case 202210565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system. 4 Sep 2023 Maladministration Abri Group Limited (202218106) Case 202218106 · Estate Management The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space. 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 1 Sep 2023 Maladministration Platform Housing Group Limited (202218151) Case 202218151 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to … 31 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202107807) Case 202107807 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage … 31 Aug 2023 No Maladministration Abri Group Limited (202120406) Case 202120406 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s … 31 Aug 2023 Partial Maladministration Acis Group Limited (202119678) Case 202119678 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start … 31 Aug 2023 Partial Maladministration Aster Group Limited (202115659) Case 202115659 · Estate Management The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity … 31 Aug 2023 Maladministration GreenSquareAccord Limited (202006337) Case 202006337 · Financial REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing … 31 Aug 2023 Reasonable Redress One Housing Group Limited (202213037) Case 202213037 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sales process for the resident’s property. 30 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202207064) Case 202207064 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that … 30 Aug 2023 Partial Maladministration Gentoo Group Limited (202122445) Case 202122445 · Financial The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing … 30 Aug 2023 Maladministration One Housing Group (202014551) Case 202014551 · Old Property Condition migrated-2025 The complaint relates to: The landlord’s handling of reports of a pest infestation. 30 Aug 2023 Reasonable Redress The Housing Plus Group Limited (202215056) Case 202215056 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s staircasing application.