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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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30 Oct 2024 Maladministration Hammersmith and Fulham Council (202303694) Case 202303694 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its … 30 Oct 2024 Maladministration Hammersmith and Fulham Council (202315550) Case 202315550 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control … 30 Oct 2024 Maladministration Lambeth Council (202308257) Case 202308257 · Managing Relations The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling. 30 Oct 2024 Maladministration Southwark Council (202346339) Case 202346339 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. … 30 Oct 2024 Maladministration Stoke-on-Trent City Council (202233104) Case 202233104 · Managing Relations The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at … 29 Oct 2024 Maladministration Birmingham City Council (202347195) Case 202347195 · Old Complaints Handling categories The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a fence … 29 Oct 2024 Partial Maladministration Crawley Borough Council (202309971) Case 202309971 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a breach of General Data Protection Regulations (GDPR). … 29 Oct 2024 Maladministration Thurrock Council (202204322) Case 202204322 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman has also considered the … 28 Oct 2024 Maladministration Birmingham City Council (202334867) Case 202334867 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a mice infestation. Complaint handling. 28 Oct 2024 Partial Maladministration City of Westminster Council (202400657) Case 202400657 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports about a broken window and extractor fan; complaints handling. 28 Oct 2024 Maladministration Haringey London Borough Council (202231001) Case 202231001 · Information and data management The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the … 28 Oct 2024 Maladministration Havering Council (202302086) Case 202302086 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 28 Oct 2024 Maladministration Oxford City Council (202320570) Case 202320570 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of … 25 Oct 2024 Maladministration East Devon District Council (202327721) Case 202327721 · Information and data management The complaint is about the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation … 25 Oct 2024 Maladministration Hammersmith and Fulham Council (202403025) Case 202403025 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of damp … 25 Oct 2024 Maladministration Haringey London Borough Council (202231852) Case 202231852 · Managing Relations The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s … 25 Oct 2024 Partial Maladministration Islington Council (202326091) Case 202326091 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when moving in. … 25 Oct 2024 Maladministration North Tyneside Council (202300165) Case 202300165 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports … 24 Oct 2024 Maladministration Broxtowe Borough Council (202407294) Case 202407294 · Old Property Condition migrated-2025 The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs. 24 Oct 2024 Maladministration Camden Council (202344520) Case 202344520 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 24 Oct 2024 Partial Maladministration City of Westminster Council (202310687) Case 202310687 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. … 24 Oct 2024 Maladministration Islington Council (202348248) Case 202348248 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 23 Oct 2024 Maladministration Guildford Borough Council (202343175) Case 202343175 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 23 Oct 2024 Partial Maladministration North Tyneside Council (202118139) Case 202118139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of … 22 Oct 2024 Maladministration Birmingham City Council (202231252) Case 202231252 · Managing Relations The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed amounted to … 22 Oct 2024 Partial Maladministration Haringey London Borough Council (202346809) Case 202346809 · Managing Relations The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also … 22 Oct 2024 No Maladministration Mid Devon District Council (202313082) Case 202313082 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, … 22 Oct 2024 Maladministration Norwich City Council (202338173) Case 202338173 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 21 Oct 2024 Maladministration Colchester City Council (202226334) Case 202226334 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also … 21 Oct 2024 Maladministration Hammersmith and Fulham Council (202310579) Case 202310579 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas … 21 Oct 2024 Maladministration Islington Council (202303327) Case 202303327 · Information and data management The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman … 21 Oct 2024 Maladministration Lewisham Council (202325844) Case 202325844 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s request to remove a coal bunker from the front hallway. 21 Oct 2024 Partial Maladministration Lincoln City Council (202222063) Case 202222063 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a … 21 Oct 2024 Maladministration Stoke-on-Trent City Council (202232604) Case 202232604 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman … 18 Oct 2024 Partial Maladministration Arun District Council (202313479) Case 202313479 · Old Complaints Handling categories The complaint is about the landlord’s handling of: An electrical safety inspection, including the actions of its officer and its … 18 Oct 2024 Maladministration Great Yarmouth Borough Council (202231188) Case 202231188 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs … 18 Oct 2024 Partial Maladministration Haringey London Borough Council (202325599) Case 202325599 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to … 17 Oct 2024 Maladministration Harlow District Council (202347550) Case 202347550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a mutual exchange. 17 Oct 2024 Reasonable Redress Lambeth Council (202310071) Case 202310071 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal … 17 Oct 2024 Maladministration Southend-on-Sea City Council (202215902) Case 202215902 · Managing Relations The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the … 17 Oct 2024 Partial Maladministration Southwark Council (202218279) Case 202218279 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s … 16 Oct 2024 Maladministration Camden Council (202344618) Case 202344618 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould. 16 Oct 2024 Maladministration Leeds City Council (202342553) Case 202342553 · Managing Relations The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the … 16 Oct 2024 Maladministration Swindon Borough Council (202226351) Case 202226351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property. 11 Oct 2024 Maladministration Birmingham City Council (202300045) Case 202300045 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also … 11 Oct 2024 Maladministration Islington Council (202234314) Case 202234314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report … 9 Oct 2024 Maladministration Southwark Council (202331563) Case 202331563 · Managing Relations The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated … 8 Oct 2024 Maladministration Lancaster City Council (202210325) Case 202210325 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 7 Oct 2024 Maladministration South Tyneside Council (202342147) Case 202342147 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also … 4 Oct 2024 Maladministration Brighton and Hove City Council (202325482) Case 202325482 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown …