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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
8 Apr 2022 No Maladministration Grand Union Housing Group Limited (202110790) Case 202110790 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her … 8 Apr 2022 No Maladministration Greatwell Homes Limited (202009209) Case 202009209 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property. 8 Apr 2022 Maladministration London & Quadrant Housing Trust (202017193) Case 202017193 · Financial The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is … 8 Apr 2022 Maladministration Longhurst Group Limited (202108482) Case 202108482 · Information and data management The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a … 8 Apr 2022 Partial Maladministration Network Homes Limited (202113931) Case 202113931 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. … 8 Apr 2022 Outside Jurisdiction The Guinness Partnership Limited (202101375) Case 202101375 · Financial The complaint concerns damage caused to the resident’s car. 7 Apr 2022 Reasonable Redress Clarion Housing Association Limited (202015561) Case 202015561 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Apr 2022 Maladministration Great Places Housing Association (202108718) Case 202108718 · Managing Relations The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated … 7 Apr 2022 Mediation Manchester City Council (202120059) Case 202120059 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement front door. 7 Apr 2022 Mediation Metropolitan Thames Valley Housing (202113818) Case 202113818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler. 7 Apr 2022 Mediation Metropolitan Thames Valley Housing (202125391) Case 202125391 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door and intercom. 7 Apr 2022 Maladministration Onward Homes Limited (202100271) Case 202100271 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof. 7 Apr 2022 Partial Maladministration Sanctuary Housing Association (202003722) Case 202003722 · Estate Management This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her … 7 Apr 2022 Outside Jurisdiction Sovereign Housing Association Limited (202115743) Case 202115743 · Health and Safety (inc. building safety) The complaint concerns the resident’s belief that their former property was unsafe. 7 Apr 2022 Outside Jurisdiction WATMOS Community Homes (202125332) Case 202125332 · Financial The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing … 6 Apr 2022 Outside Jurisdiction Barking and Dagenham Council (202113031) Case 202113031 · Estate Management The Council’s decision to extend a controlled parking scheme to include the area where the resident lives. 6 Apr 2022 Maladministration ForHousing Limited (202111500) Case 202111500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in … 6 Apr 2022 Outside Jurisdiction Guildford Borough Council (202123338) Case 202123338 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202010163) Case 202010163 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202118548) Case 202118548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak and subsequent offer of compensation. 6 Apr 2022 Partial Maladministration Karbon Homes Limited (202100441) Case 202100441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 6 Apr 2022 No Maladministration Leeds City Council (202119882) Case 202119882 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the windows at the property. 6 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202115012) Case 202115012 · Managing Relations The complaint is about the landlord’s response to: 6 Apr 2022 No Maladministration Slough Borough Council (202104296) Case 202104296 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 5 Apr 2022 Outside Jurisdiction Birmingham City Council (202117808) Case 202117808 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents request that it gift them their existing property. 5 Apr 2022 Maladministration Magenta Living (202113308) Case 202113308 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence. 5 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202106427) Case 202106427 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Apr 2022 Outside Jurisdiction Saxon Weald (202111536) Case 202111536 · Moving/Buying/Selling Home The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following … 5 Apr 2022 Reasonable Redress Torus62 Limited (202119536) Case 202119536 · Old Property Condition migrated-2025 The complaint is about a request for compensation following a leak. 4 Apr 2022 Outside Jurisdiction Lambeth Council (202101806) Case 202101806 · Occupancy Rights The complaint concerns the resident’s application to succeed their late father’s tenancy. 4 Apr 2022 Maladministration MHS Homes Ltd (202002691) Case 202002691 · Managing Relations The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the … 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 1 Apr 2022 Outside Jurisdiction Anchor Hanover Group (202122869) Case 202122869 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak. 1 Apr 2022 Maladministration Birmingham City Council (202103060) Case 202103060 · Managing Relations REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (201915800) Case 201915800 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 1 Apr 2022 No Maladministration Hounslow Council (202120798) Case 202120798 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with … 1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 1 Apr 2022 Reasonable Redress Network Homes Limited (202114444) Case 202114444 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the … 31 Mar 2022 Maladministration A2Dominion Housing Group Limited (202009687) Case 202009687 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the … 31 Mar 2022 Maladministration Birmingham City Council (202011461) Case 202011461 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s … 31 Mar 2022 Outside Jurisdiction Birmingham City Council (202110459) Case 202110459 · Old Property Condition migrated-2025 The complaint concerns rewiring works completed in January 2020. 31 Mar 2022 Reasonable Redress Brent Council (202010755) Case 202010755 · Estate Management The complaint is about the landlord’s response to the resident’s request for a communal sink. 31 Mar 2022 Maladministration Brent Council (202105638) Case 202105638 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring … 31 Mar 2022 Maladministration Bristol City Council (202110758) Case 202110758 · Managing Relations The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at … 31 Mar 2022 Outside Jurisdiction Camden Council (201904469) Case 201904469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance. 31 Mar 2022 Outside Jurisdiction Camden Council (202118084) Case 202118084 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes. 31 Mar 2022 Partial Maladministration Cannock Chase District Council (202109327) Case 202109327 · Financial The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident … 31 Mar 2022 Maladministration Ealing Council (202005837) Case 202005837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. … 31 Mar 2022 Partial Maladministration East Riding of Yorkshire Council (202013275) Case 202013275 · Financial The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection …