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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
21 Apr 2022 No Maladministration Sanctuary Housing Association (202105364) Case 202105364 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) … 21 Apr 2022 Maladministration Southern Housing Group Limited (202017178) Case 202017178 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 21 Apr 2022 Maladministration Southwark Council (202121360) Case 202121360 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property. 21 Apr 2022 Maladministration Westminster City Council (202106183) Case 202106183 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in … 20 Apr 2022 Reasonable Redress Metropolitan Thames Valley Housing (202111953) Case 202111953 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered for repair delays to the resident’s immersion heater. 20 Apr 2022 Partial Maladministration Paragon Asra Housing Limited (201911969) Case 201911969 · Managing Relations The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response … 20 Apr 2022 Reasonable Redress Places for People Homes Limited (202109254) Case 202109254 · Financial This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company. 20 Apr 2022 No Maladministration Rochdale Boroughwide Housing Limited (202117300) Case 202117300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 20 Apr 2022 No Maladministration Sedgemoor District Council (202105004) Case 202105004 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of … 20 Apr 2022 Reasonable Redress Together Housing Association Limited (202101314) Case 202101314 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 19 Apr 2022 Maladministration Birmingham City Council (202108749) Case 202108749 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated … 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 16 Apr 2022 No Maladministration Cross Keys Homes Limited (202103985) Case 202103985 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 16 Apr 2022 Maladministration London & Quadrant Housing Trust (202112089) Case 202112089 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs. 15 Apr 2022 No Maladministration Habinteg Housing Association Limited (202112314) Case 202112314 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the … 15 Apr 2022 No Maladministration Leeds City Council (202110536) Case 202110536 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour. 15 Apr 2022 Reasonable Redress London & Quadrant Housing Trust (202101154) Case 202101154 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following delays to fence repairs. 15 Apr 2022 No Maladministration Network Homes Limited (202106729) Case 202106729 · Old Property Condition migrated-2025 The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows … 15 Apr 2022 Maladministration Southwark Council (202101685) Case 202101685 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof. 14 Apr 2022 Partial Maladministration Bolsover District Council (202006688) Case 202006688 · ASB/Abuse/Nuisance This complaint is about the: 14 Apr 2022 Maladministration Leeds City Council (202102205) Case 202102205 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of brickwork repairs to the resident’s property. 14 Apr 2022 No Maladministration Nottingham Community Housing Association Limited (202016531) Case 202016531 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 14 Apr 2022 Reasonable Redress Notting Hill Genesis (202113375) Case 202113375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation … 14 Apr 2022 Maladministration One Housing Group Limited (202110107) Case 202110107 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints. 14 Apr 2022 Partial Maladministration Places for People Group Limited (202113014) Case 202113014 · ASB/Abuse/Nuisance The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of … 14 Apr 2022 No Maladministration Sovereign Housing Association Limited (202121336) Case 202121336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home. 14 Apr 2022 Reasonable Redress Tower Hamlets Homes (202107361) Case 202107361 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response … 13 Apr 2022 Partial Maladministration Croydon Council (202005025) Case 202005025 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak … 13 Apr 2022 Maladministration Lambeth Council (202104181) Case 202104181 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 13 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202115414) Case 202115414 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s … 12 Apr 2022 Maladministration Birmingham City Council (202109066) Case 202109066 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the … 12 Apr 2022 Outside Jurisdiction Camden Council (202109853) Case 202109853 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate. 12 Apr 2022 Outside Jurisdiction Deptford Housing Co-operative Limited (202117025) Case 202117025 · Information and data management The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting. 12 Apr 2022 Partial Maladministration Gravesham Borough Council (202113158) Case 202113158 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s … 12 Apr 2022 Outside Jurisdiction Inclusion Housing Community Interest Company (202125009) Case 202125009 · Financial The complaint is about the resident’s request for the landlord to write off their rent arrears. 12 Apr 2022 Outside Jurisdiction Karbon Homes Limited (202118373) Case 202118373 · Estate Management The complaint concerns whether the lease provides right of access over the garden. 12 Apr 2022 Reasonable Redress Metropolitan Thames Valley Housing (202101131) Case 202101131 · Estate Management The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling. 12 Apr 2022 Outside Jurisdiction Shepherds Bush Housing Association Limited (202103675) Case 202103675 · Old Estate Management categories The complaint concerns the landlord’s handling of repairs. 12 Apr 2022 Partial Maladministration Thanet District Council (202105158) Case 202105158 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property … 12 Apr 2022 Reasonable Redress The Guinness Partnership Limited (202110662) Case 202110662 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint. 12 Apr 2022 Reasonable Redress Tower Hamlets Homes (202116150) Case 202116150 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water … 11 Apr 2022 No Maladministration East Midlands Housing Group Limited (202101005) Case 202101005 · Financial The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal … 11 Apr 2022 Partial Maladministration Westminster City Council (202008410) Case 202008410 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports … 10 Apr 2022 Maladministration Thames Valley Housing Association Limited (202110462) Case 202110462 · Financial The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The … 8 Apr 2022 Outside Jurisdiction A2Dominion Homes Limited (201903686) Case 201903686 · Old Property Condition migrated-2025 The complaint is about the condition of the property when it was let to the resident. 8 Apr 2022 Maladministration A2Dominion Housing Group Limited (202114719) Case 202114719 · Managing Relations The resident complained about the landlord’s handling of her: Transfer request. Associated complaint. 8 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (202120354) Case 202120354 · Financial The complaint concerns the resident’s liability for rent following the end of the tenancy. 8 Apr 2022 Partial Maladministration Gateway Housing Association Limited (202118564) Case 202118564 · Estate Management The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response …