Trident Housing Association Limited (202105175)
REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wandle Housing Association Limited (202125872)
The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to the front door. Repairs to the ventilation system. Repairs to the heating system. Windows repairs. Electrical repairs.
Wandsworth Council (202122729)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response to the related complaint
Westminster City Council (202125028)
The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.
Westminster City Council (202212282)
This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202120246)
The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.
Bristol City Council (202211056)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour.
Bromsgrove District Housing Trust Limited (202127870)
The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is responsible for future repairs to the bathroom.
Clarion Housing Association Limited (202013081)
This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of the resident’s vulnerabilities, health and welfare concerns; Complaint handling;
Derby Homes Limited (202119615)
The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.
Futures Housing Group Limited (202205122)
The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.
Gateshead Metropolitan Borough Council (202126868)
The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.
Gateshead Metropolitan Borough Council (202212658)
The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom
GreenSquareAccord Limited (202004624)
This complaint is about the landlord’s handling and response to the: issue of an eviction notice; resident’s reports of noise disturbance and ASB; resident’s report of an incident with a warden; disposal of items following the resident’s eviction; reports of repairs including to the intercom system; related complaints.
Home Group Limited (202120696)
The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works to be carried out. The conduct of the contractors carrying out the work at the property. The level of compensation offered by the landlord. This Service has also considered the …
Jigsaw Homes Group Limited (202110298)
The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.
Lincolnshire Housing Partnership Limited (202108665)
The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling.
London Borough of Enfield (202122007)
The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.
Newham Council (202208929)
This complaint is about the landlord’s handling of ongoing leaks in the resident’s home.
Nottingham Community Housing Association Limited (202122912)
This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).
Orbit Group Limited (202105165)
This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.
Peabody Trust (202101617)
This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The resident’s request for an eye level oven in her kitchen.
Peabody Trust (202210669)
This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause.
Poole Housing Partnership Ltd (202113794)
The complaint concerns: The landlord’s handling of the resident’s application for a disability adaption to the property. The related complaint.
Royal Borough of Kensington and Chelsea (202116667)
The complaint is about: The landlord’s response to the resident’s reports of damage to his mirror. The landlord’s response to the resident’s requests for storage whilst external works were carried out to the building. The landlord’s management of external works to the building.
Southwark Council (202200714)
The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.
Southwark Council (202204516)
The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.
Tendring District Council (202213548)
The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue.
Tower Hamlets Homes (202121277)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.
Tower Hamlets Homes (202126064)
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour’s CCTV installation. The residents reports of ASB by a neighbour. The Complaint handling.
Wandle Housing Association Limited (202214608)
The complaint is about the landlord’s handling of a bedroom window repair.
Birmingham City Council (202114358)
The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.
Bristol City Council (202003586)
The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.
Clarion Housing Association Limited (202111476)
The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated complaint.
Hammersmith and Fulham Council (202202428)
The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.
Hightown Housing Association Limited (202125333)
REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Home Group Limited (202203691)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Hyde Housing Association Limited (202007370)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to the resident’s bathroom following leaks. The subsequent complaint.
Lambeth Council (202210024)
The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.
Lewisham Council (202109734)
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.
Network Homes Limited (202203034)
The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.
Newlon Housing Trust (202125837)
The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.
Northumberland Council (202208014)
The complaint is about the landlord’s handling of the resident’s request for external decoration works.
Peabody Trust (202120748)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
Sanctuary Housing Association (202200735)
The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.
Swan Housing Association Limited (202208879)
The complaint is about the landlord’s handling of the resident’s property transfer application.
The Guinness Partnership Limited (202127883)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.
The Riverside Group Limited (202204392)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Wandle Housing Association Limited (202115736)
The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the resident sustained when using the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202204677)
The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)