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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
29 Apr 2022 Maladministration Westminster City Council (202009409) Case 202009409 · Managing Relations The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks … 28 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202016827) Case 202016827 · Financial The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically … 28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 28 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202102291) Case 202102291 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling. 28 Apr 2022 No Maladministration Derwent Housing Association Limited (202103153) Case 202103153 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social … 28 Apr 2022 Partial Maladministration Hammersmith and Fulham Council (202107022) Case 202107022 · Information and data management This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into … 28 Apr 2022 No Maladministration Islington Council (202101745) Case 202101745 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint … 28 Apr 2022 Outside Jurisdiction Islington Council (202103136) Case 202103136 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property. 28 Apr 2022 Maladministration Leeds City Council (202104606) Case 202104606 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property. 28 Apr 2022 No Maladministration Lincolnshire Rural Housing Association Limited (202119325) Case 202119325 · Old Property Condition migrated-2025 The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden. 28 Apr 2022 Maladministration London & Quadrant Housing Trust (202101094) Case 202101094 · Financial This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase … 28 Apr 2022 Partial Maladministration Mansfield District Council (202014650) Case 202014650 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while … 28 Apr 2022 Maladministration Newlon Housing Trust (202103451) Case 202103451 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been … 28 Apr 2022 No Maladministration Sheffield City Council (202008976) Case 202008976 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 28 Apr 2022 No Maladministration Southampton City Council (202113005) Case 202113005 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he … 28 Apr 2022 Maladministration Waltham Forest Council (202118210) Case 202118210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 27 Apr 2022 Maladministration Basildon Borough Council (202010721) Case 202010721 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020. 27 Apr 2022 No Maladministration Livv Housing Group (202105994) Case 202105994 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting … 27 Apr 2022 Reasonable Redress Westminster City Council (202106914) Case 202106914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of … 27 Apr 2022 Reasonable Redress Westminster City Council (202118080) Case 202118080 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff. 26 Apr 2022 Outside Jurisdiction Derwent Housing Association Limited (202106364) Case 202106364 · Financial This complaint is about the service charge relating to drainage repairs. 26 Apr 2022 Maladministration Flagship Housing Group Limited (202102407) Case 202102407 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2022 No Maladministration Gateshead Metropolitan Borough Council (202004688) Case 202004688 · ASB/Abuse/Nuisance The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its … 26 Apr 2022 Maladministration London & Quadrant Housing Trust (202113369) Case 202113369 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling. 26 Apr 2022 Maladministration Network Homes Limited (202103084) Case 202103084 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of … 26 Apr 2022 Reasonable Redress Peabody Trust (202013965) Case 202013965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external … 26 Apr 2022 No Maladministration The Guinness Partnership Limited (202116578) Case 202116578 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 Apr 2022 Maladministration Epping Forest District Council (202014140) Case 202014140 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling … 25 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202009910) Case 202009910 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Apr 2022 Reasonable Redress Nottingham City Council (202123418) Case 202123418 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident. 25 Apr 2022 No Maladministration Thames Valley Housing Association Limited (201912488) Case 201912488 · ASB/Abuse/Nuisance This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the … 25 Apr 2022 Partial Maladministration The Guinness Partnership Limited (202015412) Case 202015412 · ASB/Abuse/Nuisance This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response … 25 Apr 2022 Reasonable Redress Westminster City Council (202106105) Case 202106105 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress at his property. 22 Apr 2022 Partial Maladministration Bolton at Home Limited (202008152) Case 202008152 · ASB/Abuse/Nuisance The complaint is about: The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of … 22 Apr 2022 Maladministration Hammersmith and Fulham Council (202100502) Case 202100502 · Information and data management The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 22 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202103667) Case 202103667 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak … 22 Apr 2022 No Maladministration One Housing Group Limited (202116962) Case 202116962 · Managing Relations The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated … 22 Apr 2022 Partial Maladministration One Housing Group Limited (202116988) Case 202116988 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the … 22 Apr 2022 Outside Jurisdiction Peabody Trust (202108708) Case 202108708 · Estate Management The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden. 22 Apr 2022 No Maladministration Peabody Trust (202108866) Case 202108866 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a … 22 Apr 2022 No Maladministration Sanctuary Housing Association (201805588) Case 201805588 · Financial REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated … 22 Apr 2022 Partial Maladministration Southern Housing Group Limited (202106100) Case 202106100 · Managing Relations REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Maladministration Birmingham City Council (202012972) Case 202012972 · Managing Relations The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint. 21 Apr 2022 No Maladministration Islington Council (202103622) Case 202103622 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March … 21 Apr 2022 Reasonable Redress Newham Council (202017244) Case 202017244 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the … 21 Apr 2022 Partial Maladministration Richmond Housing Partnership Limited (202011270) Case 202011270 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s anti-social behaviour reports (ASB). The landlord’s handling of the resident’s … 21 Apr 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202100841) Case 202100841 · ASB/Abuse/Nuisance The resident’s complaint is that the landlord has not taken appropriate steps in response to her complaint of antisocial behaviour …