A2Dominion Housing Group Limited (202124746)
This complaint is about the landlord’s handling of items left in the communal areas.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Barnsley Metropolitan Borough Council (202216500)
The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.
Broadland Housing Association Limited (202112894)
The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.
Citizen Housing (202211268)
The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.
Haringey London Borough Council (202120409)
The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.
Home Group Limited (202114545)
The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related complaint.
Longhurst Group Limited (202204944)
The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.
South Tyneside Council (202124147)
The resident complains about the landlord’s:
Aster Group Limited (202209004)
REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]
Birmingham City Council (201915833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.
Haringey London Borough Council (202211723)
The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.
Hyde Housing Association Limited (202121397)
The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.
Leeds City Council (202117047)
The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden without permission and the removal of the dividing fence.
Notting Hill Genesis (202114947)
The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.
One Housing Group Limited (202118749)
This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of the ground maintenance service paid for by way of service charge. The administration of service charge account. Non-residents parking on the estate. The formal complaint throughout its internal complaints procedure.
One Vision Housing Limited (202214626)
The complaint is about the landlord’s handling of repairs to the resident’s toilet and its subsequent offer of compensation.
Onward Homes Limited (202201976)
The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response to the resident’s concerns about asbestos; The landlord’s response to the resident's request for a managed move; How the landlord dealt with outstanding work to box in pipes; The landlord’s …
Peabody Trust (202103988)
The complaint is about:
Reading Borough Council (202120998)
The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member of its staff. Response to the resident’s concerns about their garden. Complaint handling.
Saffron Housing Trust Limited (202209828)
The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request to be compensated following the removal of the old fence panelling.
Salix Homes Limited (202123579)
The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of compensation.
Sandwell Metropolitan Borough Council (202108283)
The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.
Wandsworth Council (202118127)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord to the resident relating to incentive payments for downsizing properties.
Wolverhampton City Council (202208137)
The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response to the resident’s reports of her neighbour driving over the grass verge and using the dropped-kerb. refusal to refund the resident for a back fence, dropped-kerb and driveway.
Birmingham City Council (202114214)
The complaint is about the landlord’s response to:
Birmingham City Council (202200471)
The complaint is about the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response to the resident’s request for a different housing officer; response to the resident’s reports of discrimination due to her age; complaint handling.
Brighton and Hove City Council (202119154)
The complaint is about: the landlord’s response to the resident’s request that his tenancy be assigned to his son; the landlord’s handling of the associated complaint.
Citizen Housing (202115368)
The complaint is about the landlord’s: response to a leak from the water tank in the loft of the property, and; complaint handling.
Hammersmith and Fulham Council (202203108)
The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building works in the property below. The landlord not providing prior notification of the extent of building works it had permitted, and of the disruption the work would cause. The landlord’s …
London & Quadrant Housing Trust (L&Q) (202120914)
The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation offer. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202014172)
REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Peabody South East Limited (202119617)
The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint.
Southwark Council (202213560)
The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in her property. The associated record keeping and complaint handling.
Two Rivers Housing (202017334)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of her neighbour’s garden; Handling of the resident’s reports that her neighbour was engaging in antisocial behaviour (ASB). This report also considers the landlord’s: Communication; Record keeping; Complaint handling.
Wakefield And District Housing Limited (202126183)
The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the property.
A2Dominion Housing Group Limited (202105952)
The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the resident’s reports of damage to his property as a result of the leak. Complaint handling.
Birmingham City Council (202122179)
The complaint is about the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety check. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Hounslow (202120565)
The complaint concerns: How the landlord handled the replacement of the boiler in the resident’s property. The associated formal complaint into this matter.
One Vision Housing Limited (202214321)
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.
Haringey London Borough Council (202120299)
The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Hyde Housing Association Limited (202128326)
The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and consequent repairs to make good the kitchen. The landlord’s record keeping on the issue. Its handling of the associated formal complaint.
Incommunities Limited (202118732)
The complaint is about the landlord’s handling of: The resident’s Right to Buy application. Associated complaint.
London Borough of Ealing (202203160)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202012865)
This complaint is about the landlord’s: Response to the resident’s ongoing damp and mould concerns; Response to the resident’s various disrepair concerns; Complaint handling; Record keeping.
Metropolitan Thames Valley Housing (202208682)
The complaint is about: The level of compensation offered by the landlord for its handling of boiler repairs. The landlord’s handling of the associated complaint.
Orbit Housing Association Limited (202111421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a management transfer.
Paragon Asra Housing Limited (202205060)
The complaint is about: The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling.
Town and Country Housing (202124061)
The complaint is about the landlord’s response to the resident’s concerns about his rent account payments.
Anchor Hanover Group (202121516)
The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.
Aster Group Limited (202216405)
The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)