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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
16 May 2022 Reasonable Redress Peabody Trust (202103149) Case 202103149 · Managing Relations The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling. 16 May 2022 No Maladministration Shian Housing Association Limited (202017018) Case 202017018 · Estate Management The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s … 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 16 May 2022 Reasonable Redress Torus62 Limited (202122355) Case 202122355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 May 2022 Partial Maladministration Runnymede Borough Council (202116044) Case 202116044 · Moving/Buying/Selling Home The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The … 14 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202104887) Case 202104887 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated … 13 May 2022 Maladministration Barking and Dagenham Council (202017534) Case 202017534 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to … 13 May 2022 Maladministration Catalyst Housing Limited (202103784) Case 202103784 · Managing Relations The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of … 13 May 2022 Partial Maladministration Clarion Housing Association Limited (202007394) Case 202007394 · Managing Relations The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of … 13 May 2022 Maladministration Croydon Council (202104074) Case 202104074 · Managing Relations REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 May 2022 Maladministration Gateway Housing Association Limited (202117769) Case 202117769 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into … 13 May 2022 No Maladministration Haringey Council (202115076) Case 202115076 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s … 13 May 2022 Maladministration Haringey London Borough Council (202121817) Case 202121817 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (201910669) Case 201910669 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (202105671) Case 202105671 · Managing Relations The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct. 13 May 2022 Reasonable Redress Notting Hill Genesis (202012575) Case 202012575 · Information and data management The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to … 13 May 2022 No Maladministration Notting Hill Genesis (202109990) Case 202109990 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 13 May 2022 No Maladministration Sandwell Metropolitan Borough Council (202104914) Case 202104914 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking … 13 May 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202006626) Case 202006626 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be transferred. 13 May 2022 Maladministration Torus62 Limited (202102544) Case 202102544 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 13 May 2022 Maladministration Tower Hamlets Homes (202113702) Case 202113702 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it … 13 May 2022 No Maladministration Wakefield And District Housing Limited (202012806) Case 202012806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour. 13 May 2022 Reasonable Redress Wandle Housing Association Limited (202113615) Case 202113615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker. 12 May 2022 No Maladministration Brentwood Borough Council (202103090) Case 202103090 · Estate Management The complaint is about: 12 May 2022 Maladministration Citizen Housing (202009563) Case 202009563 · Old Property Condition migrated-2025 The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower. 12 May 2022 Maladministration Clarion Housing Association Limited (202109782) Case 202109782 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance. 12 May 2022 No Maladministration Derwent Housing Association Limited (202110835) Case 202110835 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her … 12 May 2022 Maladministration ForHousing Limited (202111106) Case 202111106 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns about the safety of her garden. 12 May 2022 Partial Maladministration GreenSquareAccord Limited (201911522) Case 201911522 · Managing Relations The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. … 12 May 2022 No Maladministration Hammersmith and Fulham Council (202102912) Case 202102912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 12 May 2022 Maladministration Newham Council (202011551) Case 202011551 · Estate Management The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint … 12 May 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475) Case 202121475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp … 11 May 2022 Reasonable Redress Bernicia Group (202115061) Case 202115061 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s … 11 May 2022 No Maladministration Clarion Housing Association Limited (202114535) Case 202114535 · Information and data management The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy … 11 May 2022 No Maladministration Cottsway Housing Association Limited (202113909) Case 202113909 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation. 11 May 2022 Maladministration Haringey London Borough Council (202121406) Case 202121406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony window. 11 May 2022 No Maladministration Metropolitan Thames Valley Housing (202109014) Case 202109014 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift. 11 May 2022 Maladministration Origin Housing Limited (201809019) Case 201809019 · Managing Relations The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the … 11 May 2022 Partial Maladministration The Guinness Partnership Limited (202119068) Case 202119068 · Managing Relations REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 May 2022 No Maladministration East Midlands Housing Group Limited (202112444) Case 202112444 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 10 May 2022 Partial Maladministration Gateway Housing Association Limited (202110301) Case 202110301 · Estate Management The complaint is about the landlord’s handling of: 10 May 2022 Partial Maladministration Home Group Limited (202013927) Case 202013927 · Managing Relations The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. … 10 May 2022 Maladministration London Borough of Hillingdon (202009185) Case 202009185 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate. 10 May 2022 Outside Jurisdiction Onward Homes Limited (202110847) Case 202110847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions. 10 May 2022 No Maladministration Paragon Asra Housing Limited (202006266) Case 202006266 · Financial The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his … 10 May 2022 No Maladministration Plymouth Community Homes Limited (202102002) Case 202102002 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; … 10 May 2022 Maladministration Southend-on-Sea Borough Council (202009843) Case 202009843 · Managing Relations The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her … 10 May 2022 Reasonable Redress Stonewater Limited (202113387) Case 202113387 · Estate Management The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of … 10 May 2022 Partial Maladministration The Guinness Partnership Limited (202119664) Case 202119664 · Managing Relations The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint … 10 May 2022 Reasonable Redress Wythenshawe Community Housing Group Limited (202105766) Case 202105766 · Financial The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his …