Notting Hill Genesis (202124535)
The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in the payment of compensation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Paragon Asra Housing Limited (202126520)
The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and compensation amount offered.
Royal Borough of Kensington and Chelsea (202203772)
The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue.
Sanctuary Housing Association (202107263)
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.
Sanctuary Housing Association (202204755)
The complaint is about the landlord’s: record keeping and communication regarding tree works in the communal area; handling of concerns about the resident’s behaviour and its subsequent apology, and; complaint handling.
Sanctuary Housing Association (202205737)
The complaint is about: The landlord’s handling of:
Saxon Weald (202122081)
The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced.
Southern Housing Group Limited (202211508)
The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.
Southwark Council (202121132)
The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.
Stonewater Limited (202125506)
The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint.
The Guinness Partnership Limited (202203314)
The complaint is about the landlord’s handling of rent arrears accrued at a previous address.
The Industrial Dwellings Society (1885) Limited (202128513)
The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping.
The Riverside Group Limited (202111905)
The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling.
Trent & Dove Housing Limited (202211211)
The complaint is about the landlord’s handling of a shared ownership application.
Wandle Housing Association Limited (202009248)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to her kitchen cabinet lights. Complaint.
Wandle Housing Association Limited (202125476)
The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. The resident’s complaints.
Whitefriars Housing Group Limited (202006631)
REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Adur District Council (201712818)
The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB).
Bromford Housing Association Limited (202114834)
The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.
Clarion Housing Association Limited (202120262)
This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202123575)
The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its subsequent decision to offset compensation against this outstanding balance.
Kirklees Council (202113785)
The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection.
London & Quadrant Housing Trust (202122562)
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202212263)
The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202123314)
The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.
One Housing Group Limited (202115156)
The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the administration of her service charge account. Concerns that it had offset a compensation payment against arrears. Reports about the lift breaking down. Concerns about the impact of the lift breaking …
Southwark Council (202203904)
The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to be changed. The landlord’s response to the resident’s concerns about a data breach. The landlord’s complaint handling.
Sovereign Housing Association Limited (202007310)
The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of repairs to rectify the problem. The associated complaint.
The Havebury Housing Partnership (202204113)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance.
The Riverside Group Limited (202012317)
The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, and the level of compensation offered for this.
Waverley Borough Council (202213384)
The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.
Westminster City Council (202206250)
The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the resident’s reports of noise from the heating pipework. The landlord’s complaint handling.
Yorkshire Housing Limited (201913281)
The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. the associated complaint handling.
Beyond Housing Limited (202122510)
The complaint is about the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint.
Clarion Housing Association Limited (202123152)
The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint.
Derwent Housing Association Limited (202211282)
The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property.
East Midlands Housing Group Limited (202119605)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length of time taken to resolve these. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202100791)
The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the resident’s request for a property transfer. Response to the resident’s reports of damaged and stolen items. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202114445)
The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.
Haringey London Borough Council (202118032)
The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.
Hyde Housing Association Limited (202128560)
The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.
Leeds City Council (202114847)
The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the resident. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
London Borough of Brent (202203555)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Magna Housing Limited (202203854)
The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs.
Optivo (now Southern Housing) (201810151)
The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Southern Housing Group Limited (202205106)
The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.
Wakefield And District Housing Limited (202207642)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August 2021 to May 2022.
Woking Borough Council (202104548)
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.
Arawak Walton Housing Association Limited (202116152)
The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.
Derby Homes Limited (202206945)
The complaint is about the landlord’s handling of the resident’s reports of mould in his property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)