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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
25 May 2022 Partial Maladministration Tower Hamlets Homes (202109442) Case 202109442 · Old Property Condition migrated-2025 The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation … 24 May 2022 Reasonable Redress London & Quadrant Housing Trust (202106643) Case 202106643 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom. 24 May 2022 No Maladministration Royal Borough of Kensington and Chelsea (202122327) Case 202122327 · Financial The complaint is about: 24 May 2022 Partial Maladministration Southend-on-Sea Borough Council (202115415) Case 202115415 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. … 24 May 2022 Partial Maladministration The Riverside Group Limited (202007006) Case 202007006 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his neighbours. Repairs to … 23 May 2022 Reasonable Redress Greenwich Council (201914844) Case 201914844 · Old Property Condition categories The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained … 23 May 2022 No Maladministration LiveWest Homes Limited (202111633) Case 202111633 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a … 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 23 May 2022 Reasonable Redress The Guinness Partnership Limited (202115799) Case 202115799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her … 23 May 2022 No Maladministration Thirteen Housing Group Limited (202116721) Case 202116721 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom. 22 May 2022 No Maladministration Clarion Housing Association Limited (202012635) Case 202012635 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at … 22 May 2022 Maladministration Paragon Asra Housing Limited (202111314) Case 202111314 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a noise nuisance by her neighbour. Complaint handling. 22 May 2022 Partial Maladministration Sovereign Living Limited (202111761) Case 202111761 · Managing Relations The complaint is about the amount the landlord’s response to the resident’s reports of a leak entering his property, and … 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 20 May 2022 Partial Maladministration bpha Limited (202014080) Case 202014080 · Managing Relations The leaseholder complains about the landlord’s handling of their reports of the following defects at the property: Front door seal. … 20 May 2022 Partial Maladministration Bristol City Council (202110757) Case 202110757 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in … 20 May 2022 Maladministration Hackney Council (202118205) Case 202118205 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the … 20 May 2022 Reasonable Redress Housing 21 (202117730) Case 202117730 · Managing Relations The complaint is about the landlord's response to the resident’s reports of misconduct by a member of the landlord’s staff, … 20 May 2022 Maladministration Lambeth Council (202121192) Case 202121192 · Financial The complaint is about the landlord’s handling of a refund into the resident’s rent account. 20 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104623) Case 202104623 · Financial The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had … 20 May 2022 Reasonable Redress London & Quadrant Housing Trust (202116813) Case 202116813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint. 20 May 2022 Partial Maladministration Melton Borough Council (202000883) Case 202000883 · Financial This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint. 20 May 2022 No Maladministration Metropolitan Thames Valley Housing (202017135) Case 202017135 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their … 20 May 2022 No Maladministration Notting Hill Genesis (202118975) Case 202118975 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118975 Notting Hill Genesis 20 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 May 2022 No Maladministration Peabody Trust (202003977) Case 202003977 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB). 20 May 2022 No Maladministration The Guinness Partnership Limited (202117909) Case 202117909 · Financial The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response … 20 May 2022 No Maladministration Town and Country Housing (202117800) Case 202117800 · Financial The complaint is about the landlord’s handling of repairs to the resident’s shower and his request for compensation. 20 May 2022 Partial Maladministration Wolverhampton City Council (202117510) Case 202117510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s … 20 May 2022 Reasonable Redress Women’s Pioneer Housing Limited (202116794) Case 202116794 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 19 May 2022 Partial Maladministration Home Group Limited (202113815) Case 202113815 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing … 19 May 2022 No Maladministration Leeds City Council (202106083) Case 202106083 · Managing Relations The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling … 19 May 2022 Partial Maladministration Newham Council (202004315) Case 202004315 · Managing Relations The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into … 19 May 2022 Partial Maladministration Thames Valley Housing Association Limited (202118911) Case 202118911 · Managing Relations The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its … 18 May 2022 Maladministration East Midlands Housing Group Limited (202110368) Case 202110368 · Managing Relations This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and … 18 May 2022 Maladministration Kingston upon Hull City Council (202120796) Case 202120796 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway. 18 May 2022 Reasonable Redress Newlon Housing Trust (202123057) Case 202123057 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a damaged fence. 18 May 2022 Reasonable Redress Onward Homes Limited (202119348) Case 202119348 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 18 May 2022 Maladministration Sandwell Metropolitan Borough Council (202014265) Case 202014265 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated … 18 May 2022 Maladministration Shepherds Bush Housing Association Limited (202110713) Case 202110713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair. 18 May 2022 Reasonable Redress Soha Housing Limited (202005163) Case 202005163 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of soundproofing works to the resident’s property. 18 May 2022 Maladministration Sovereign Living Limited (202015350) Case 202015350 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The … 18 May 2022 No Maladministration Wealden District Council (202010105) Case 202010105 · Financial This complaint is about the landlord’s response to the resident’s queries about his electricity service charge. 17 May 2022 Maladministration Orbit Group Limited (202011022) Case 202011022 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. … 17 May 2022 Partial Maladministration Southwark Council (202104866) Case 202104866 · Financial This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ … 17 May 2022 Maladministration Thames Valley Housing Association Limited (202007961) Case 202007961 · ASB/Abuse/Nuisance The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and … 17 May 2022 No Maladministration Wandsworth Council (202112082) Case 202112082 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 16 May 2022 Partial Maladministration Home Group Limited (202111155) Case 202111155 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on … 16 May 2022 Reasonable Redress Orbit Housing Association Limited (202103417) Case 202103417 · Managing Relations The complaint is about the landlord’s response to: