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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 31 May 2022 No Maladministration Metropolitan Thames Valley Housing (202017126) Case 202017126 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request to privately arrange an EWS1 survey. 31 May 2022 Maladministration Metropolitan Thames Valley Housing (202122062) Case 202122062 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. … 31 May 2022 No Maladministration North Kesteven District Council (202016829) Case 202016829 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters. 31 May 2022 Maladministration Southwark Council (202106367) Case 202106367 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system. 31 May 2022 Maladministration Southwark Council (202114476) Case 202114476 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered … 31 May 2022 Reasonable Redress Waltham Forest Council (202111729) Case 202111729 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair reports. 30 May 2022 Partial Maladministration Clarion Housing Association Limited (202014927) Case 202014927 · Managing Relations This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling. 30 May 2022 Partial Maladministration Dudley Metropolitan Borough Council (202109196) Case 202109196 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2022 Maladministration Hammersmith and Fulham Council (202101528) Case 202101528 · Managing Relations The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due … 30 May 2022 Maladministration Lambeth Council (202104665) Case 202104665 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 30 May 2022 Partial Maladministration London & Quadrant Housing Trust (202108843) Case 202108843 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and … 30 May 2022 Maladministration Optivo (202108225) Case 202108225 · Managing Relations This complaint is about: The level of redress the landlord offered the resident in response to delays and failures linked … 30 May 2022 Reasonable Redress Your Housing Group Limited (202105287) Case 202105287 · Old Tenants Behaviour categories The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 29 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202120617) Case 202120617 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling. 29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 27 May 2022 Partial Maladministration Gravesham Borough Council (202117844) Case 202117844 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 27 May 2022 Partial Maladministration Habinteg Housing Association Limited (202113654) Case 202113654 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling … 27 May 2022 No Maladministration Rotherham Metropolitan Borough Council (202113082) Case 202113082 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 27 May 2022 Partial Maladministration Southwark Council (202014304) Case 202014304 · Managing Relations The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling … 27 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202112605) Case 202112605 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s … 26 May 2022 Partial Maladministration Ashford Borough Council (202013423) Case 202013423 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ … 26 May 2022 Outside Jurisdiction Clarion Housing Association Limited (202008909) Case 202008909 · Financial The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020. 26 May 2022 Partial Maladministration Clarion Housing Association Limited (202106696) Case 202106696 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s … 26 May 2022 Mediation ForHousing Limited (202110311) Case 202110311 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be … 26 May 2022 Maladministration Freebridge Community Housing Limited (202109575) Case 202109575 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property. 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 26 May 2022 Partial Maladministration London & Quadrant Housing Trust (202118979) Case 202118979 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to … 26 May 2022 Maladministration Longhurst Group Limited (202116735) Case 202116735 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof. 26 May 2022 Partial Maladministration Metropolitan Thames Valley Housing (202005847) Case 202005847 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 26 May 2022 No Maladministration Ongo Homes Limited (202113036) Case 202113036 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB … 26 May 2022 Partial Maladministration Onward Group Limited (202113638) Case 202113638 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of … 26 May 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202115538) Case 202115538 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation … 26 May 2022 Maladministration Sandwell Metropolitan Borough Council (202106499) Case 202106499 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided. 26 May 2022 Reasonable Redress The Guinness Partnership Limited (202112838) Case 202112838 · Managing Relations The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved … 26 May 2022 Mediation The Riverside Group Limited (202120187) Case 202120187 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check appointment. 26 May 2022 Mediation Torus62 Limited (202123631) Case 202123631 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered in relation to its response to a leak. 25 May 2022 Maladministration Brighton and Hove City Council (202120965) Case 202120965 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange. 25 May 2022 Maladministration Catalyst Housing Limited (202115702) Case 202115702 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, … 25 May 2022 No Maladministration Clarion Housing Association Limited (202009100) Case 202009100 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise … 25 May 2022 No Maladministration Dover District Council (202119825) Case 202119825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations at his property. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange. 25 May 2022 Partial Maladministration London & Quadrant Housing Trust (202008983) Case 202008983 · Managing Relations The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling. 25 May 2022 Mediation Metropolitan Housing Trust Limited (202113980) Case 202113980 · Managing Relations The complaint is about the landlord’s handling of a mutual exchange application. 25 May 2022 Maladministration Metropolitan Thames Valley Housing (202016312) Case 202016312 · Old Property Condition migrated-2025 REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 May 2022 Reasonable Redress Sanctuary Housing Association (202120335) Case 202120335 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint. 25 May 2022 Reasonable Redress Sanctuary Housing Association (202121220) Case 202121220 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin … 25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s …