Paradigm Housing Group Limited (202126104)
The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered the associated complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Vivid Housing Limited (202209794)
The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown windows of the leasehold property.
Welwyn Hatfield Borough Council (202120726)
The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged breach of the General Data Protection Regulations (GDPR) and the …
Bolton at Home Limited (202214617)
The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement.
Southwark Council (202128252)
The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the tenancy agreement.
Clarion Housing Association Limited (202121055)
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
Home Group Limited (202116755)
The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the parking arrangements, missing bins, lack of communal gardening, and cleaning services. Request for a boundary to her block of flats. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202212755)
The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy.
Housing 21 (202220722)
The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident.
London & Quadrant Housing Trust (L&Q) (202114537)
The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; Handling of a leak from above into the bedroom and hall; Response to the resident’s request for compensation for water damaged items; Complaints handling.
Newlon Housing Trust (202125596)
The complaint is about the landlord’s response to the resident’s repairs reports.
Royal Borough Of Greenwich (202215160)
The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The Ombudsman has also assessed the landlord’s record keeping.
Sovereign Network Homes (202128502)
REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202119610)
The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s request to access communal areas for boiler repairs.
Cobalt Housing Limited (202100866)
The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint.
Haringey London Borough Council (202120060)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Havering Council (202206914)
The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s handling and responses to reports of flooding from the flat above. The landlord’s complaints handling. If the landlord should have completed a risk assessment for its occupant who it temporarily …
London Borough of Hillingdon (202105216)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London & Quadrant Housing Trust (L&Q) (202101343)
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202219679)
The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status.
Nottingham City Homes Registered Provider Limited (202209952)
REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Peabody Trust (202123937)
The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling.
Places for People Homes Limited (202119956)
The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door.
TBG Open Door Limited (202202133)
The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property.
Unity Housing Association Limited (202127712)
The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.
Wandle Housing Association Limited (202207924)
The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy agreement. The associated complaint.
Chelmer Housing Partnership Limited (202209244)
The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property condition issues he reported upon moving into his new build property. Roof repairs at the property. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202206997)
REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (202123452)
The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: The landlord’s handling of the resident’s report of a leak to the bedroom from the shower. The landlord’s complaints handling. The landlord’s record keeping. The landlord’s offer of compensation.
Onward Homes Limited (202215475)
The complaint is about the landlord’s handling of the resident’s reports that her heating was turning itself on and could not be switched off.
Peabody Trust (202120260)
The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.
Peabody Trust (202128179)
The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.
Stockport Homes Limited (202123560)
REPORT COMPLAINT 202123560 Stockport Homes Limited 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Aster Group Limited (202214789)
The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the property.
Islington Council (202109673)
The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the service provided. The resident has also complained that the landlord did not inform him of the leak prior to the sale of the property, therefore that he has paid a …
London & Quadrant Housing Trust (202125842)
The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of service charges. Estimated service charges for the year 2021 to 2022. The landlord’s handling of the complaint.
Places for People Group Limited (202118128)
The complaint is about the landlord’s handling of a number of repairs at the resident’s home.
The Guinness Partnership Limited (202120574)
The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident moved in. Communication in relation to the consent given for the resident’s dog to live in the property. Administration of the rent and service charge account. Response to the repairs …
Wakefield And District Housing Limited (202124480)
The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.
A2Dominion Housing Group Limited (202124090)
The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property.
Clarion Housing Association Limited (202124743)
The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication with the resident has also been considered.
Clarion Housing Association Limited (202203423)
The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.
Clarion Housing Association Limited (202204038)
The complaint is about the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
GreenSquareAccord Limited (202124182)
The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder is also dissatisfied with the landlord’s handling of the complaint.
Guinness Housing Association Limited (202207316)
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request for it to install a wet room. The associated complaint.
Home Group Limited (202008075)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.
London Borough of Hillingdon (202010313)
The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the resident’s re-housing application.
London & Quadrant Housing Trust (202206955)
The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service charge accounts for the year 2019 to 2020. Complaint handling.
Manchester City Council (202119702)
The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.
Notting Hill Genesis (202201185)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)