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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
10 Jun 2022 No Maladministration Wealden District Council (202016257) Case 202016257 · Financial The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in … 10 Jun 2022 Partial Maladministration Wealden District Council (202108318) Case 202108318 · Financial REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Jun 2022 No Maladministration Clarion Housing Association Limited (202107451) Case 202107451 · Estate Management The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for … 9 Jun 2022 Maladministration Hexagon Housing Association Limited (201904493) Case 201904493 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation … 9 Jun 2022 Severe Maladministration ‘Johnnie’ Johnson H A Ltd (201906066) Case 201906066 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 9 Jun 2022 No Maladministration London Borough of Hackney (202125238) Case 202125238 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the … 9 Jun 2022 No Maladministration Metropolitan Thames Valley Housing (202009590) Case 202009590 · Old Property Condition migrated-2025 The complaint is about information provided by the landlord to the resident about the renewal date of the bathroom. 9 Jun 2022 Reasonable Redress One Vision Housing Limited (202122576) Case 202122576 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to … 9 Jun 2022 No Maladministration Paragon Asra Housing Limited (202013337) Case 202013337 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. … 8 Jun 2022 No Maladministration Bristol City Council (202122845) Case 202122845 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision … 8 Jun 2022 Partial Maladministration Catalyst Housing Limited (202014121) Case 202014121 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring … 8 Jun 2022 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202120405) Case 202120405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her … 8 Jun 2022 No Maladministration Harrow Churches Housing Association (202014585) Case 202014585 · Financial The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 … 8 Jun 2022 No Maladministration Northumberland Council (202116250) Case 202116250 · Estate Management The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property. 8 Jun 2022 Reasonable Redress Optivo (202105816) Case 202105816 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property 8 Jun 2022 No Maladministration The Guinness Partnership Limited (202119419) Case 202119419 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 7 Jun 2022 Maladministration London & Quadrant Housing Trust (202011012) Case 202011012 · Managing Relations The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling. 7 Jun 2022 Maladministration Network Homes Limited (202101388) Case 202101388 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the repair of a leak at the property. 7 Jun 2022 Partial Maladministration Newham Council (202107750) Case 202107750 · Managing Relations The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his … 7 Jun 2022 No Maladministration Peabody Trust (202113952) Case 202113952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours. 7 Jun 2022 No Maladministration Sanctuary Housing Association (202117572) Case 202117572 · Financial The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler … 7 Jun 2022 Maladministration Town and Country Housing (202123546) Case 202123546 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to … 7 Jun 2022 No Maladministration Westminster City Council (202110420) Case 202110420 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her … 6 Jun 2022 Maladministration Clarion Housing Association Limited (202122853) Case 202122853 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet. 6 Jun 2022 No Maladministration Gentoo Group Limited (202122356) Case 202122356 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home. 6 Jun 2022 No Maladministration Harlow District Council (202122759) Case 202122759 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property. 6 Jun 2022 Partial Maladministration Notting Hill Genesis (202119278) Case 202119278 · Financial The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the … 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 6 Jun 2022 Partial Maladministration Sandwell Metropolitan Borough Council (202118314) Case 202118314 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating … 6 Jun 2022 Maladministration Thames Valley Housing Association Limited (202112333) Case 202112333 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the … 6 Jun 2022 Maladministration Thrive Homes Limited (202122651) Case 202122651 · Estate Management The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her … 6 Jun 2022 Partial Maladministration Trent & Dove Housing Limited (202122789) Case 202122789 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s … 6 Jun 2022 No Maladministration Vivid Housing Limited (202016235) Case 202016235 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift. 6 Jun 2022 Partial Maladministration West Kent Housing Association (202121456) Case 202121456 · Managing Relations The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling. 1 Jun 2022 Maladministration Clarion Housing Association Limited (202014737) Case 202014737 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 1 Jun 2022 Maladministration Gentoo Sunderland Ltd (202108649) Case 202108649 · Health and Safety (inc. building safety) The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues … 1 Jun 2022 Maladministration Greenwich Council (202122271) Case 202122271 · Old Property Condition migrated-2025 REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Jun 2022 No Maladministration One Manchester Limited (202105524) Case 202105524 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jun 2022 No Maladministration Sovereign Housing Association Limited (202101866) Case 202101866 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter. 1 Jun 2022 Partial Maladministration Tower Hamlets Council (202118126) Case 202118126 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent … 31 May 2022 Maladministration Arun District Council (202109998) Case 202109998 · Managing Relations The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). … 31 May 2022 No Maladministration Aster Group Limited (202123084) Case 202123084 · Estate Management The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge. 31 May 2022 Maladministration Barking and Dagenham Council (202101016) Case 202101016 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports of damp and mould in her property. 31 May 2022 Partial Maladministration Central and Cecil Housing Trust (201914399) Case 201914399 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of bed bugs in his flat. the alleged antisocial … 31 May 2022 Partial Maladministration Citizen Housing (202010136) Case 202010136 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: its decision to implement contact restrictions; its request … 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 31 May 2022 No Maladministration Clarion Housing Association Limited (202011806) Case 202011806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her … 31 May 2022 Maladministration Hammersmith and Fulham Council (202103242) Case 202103242 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s floor. 31 May 2022 Partial Maladministration Karbon Homes Limited (202004608) Case 202004608 · Managing Relations This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ … 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at …