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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
20 Jun 2022 Reasonable Redress Camden Council (202119785) Case 202119785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies. 20 Jun 2022 Maladministration Leeds City Council (202102384) Case 202102384 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 20 Jun 2022 Maladministration Leeds City Council (202106891) Case 202106891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents reports of damp and water ingress. 20 Jun 2022 Outside Jurisdiction Melton Borough Council (202126131) Case 202126131 · Managing Relations The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s … 20 Jun 2022 Reasonable Redress Newlon Housing Trust (202006502) Case 202006502 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works … 20 Jun 2022 Maladministration Newlon Housing Trust (202125203) Case 202125203 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak in the property. 20 Jun 2022 Partial Maladministration Tandridge District Council (202014407) Case 202014407 · Managing Relations The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. … 20 Jun 2022 Reasonable Redress The Guinness Partnership Limited (202122166) Case 202122166 · Old Property Condition migrated-2025 The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused. 17 Jun 2022 Maladministration Bromford Housing Association Limited (202120321) Case 202120321 · Health and Safety (inc. building safety) The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint. 17 Jun 2022 No Maladministration Ealing Council (202107847) Case 202107847 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”). 17 Jun 2022 Partial Maladministration Islington Council (202107863) Case 202107863 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint. 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property. 16 Jun 2022 Reasonable Redress Anchor Hanover Group (202004280) Case 202004280 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident. 16 Jun 2022 No Maladministration Leeds City Council (202112399) Case 202112399 · Estate Management This complaint is about the landlord’s handling of the resident’s ground maintenance concerns. 16 Jun 2022 Maladministration London & Quadrant Housing Trust (202100735) Case 202100735 · ASB/Abuse/Nuisance The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the … 16 Jun 2022 Partial Maladministration Metropolitan Thames Valley Housing (202009220) Case 202009220 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. … 16 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202014224) Case 202014224 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the … 16 Jun 2022 Partial Maladministration The Havebury Housing Partnership (202108828) Case 202108828 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling … 16 Jun 2022 Reasonable Redress The Havebury Housing Partnership (202121189) Case 202121189 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property. 16 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202001065) Case 202001065 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. … 16 Jun 2022 Maladministration Westminster City Council (202105601) Case 202105601 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will … 15 Jun 2022 Maladministration Clarion Housing Association Limited (202101301) Case 202101301 · Managing Relations The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof … 15 Jun 2022 Maladministration Hammersmith and Fulham Council (202103713) Case 202103713 · Estate Management The complaint is about the positioning of fencing between the resident’s property and a neighbour. 15 Jun 2022 Mediation Karbon Homes Limited (202126682) Case 202126682 · Managing Relations The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. … 15 Jun 2022 Maladministration Paragon Asra Housing Limited (202012224) Case 202012224 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property. 15 Jun 2022 No Maladministration Thirteen Housing Group Limited (202121575) Case 202121575 · Financial The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of … 15 Jun 2022 No Maladministration Tuntum Housing Association Limited (202108569) Case 202108569 · Financial This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of … 15 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202002380) Case 202002380 · Managing Relations The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a … 14 Jun 2022 Maladministration Believe Housing Limited (202109733) Case 202109733 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required … 14 Jun 2022 Partial Maladministration Castle Point Borough Council (202017467) Case 202017467 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme … 14 Jun 2022 Reasonable Redress Midland Heart Limited (202126107) Case 202126107 · Estate Management The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling. 14 Jun 2022 Maladministration Paragon Asra Housing Limited (202118970) Case 202118970 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint. 14 Jun 2022 Partial Maladministration Southern Housing Group Limited (202112147) Case 202112147 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system. 14 Jun 2022 No Maladministration Westminster City Council (202110458) Case 202110458 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection. 13 Jun 2022 No Maladministration Aster Group Limited (202117925) Case 202117925 · Managing Relations The complaint is about: The condition of the property when it was let, including health and safety issues raised by … 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 13 Jun 2022 Outside Jurisdiction Hounslow Council (202009297) Case 202009297 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations. 10 Jun 2022 Reasonable Redress Citizen Housing (202118721) Case 202118721 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation. 10 Jun 2022 No Maladministration Clarion Housing Association Limited (202007842) Case 202007842 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for rehousing. 10 Jun 2022 No Maladministration East Midlands Housing Group Limited (202113592) Case 202113592 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness … 10 Jun 2022 Maladministration Haringey Council (202101108) Case 202101108 · Managing Relations The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, … 10 Jun 2022 Maladministration Havering Council (202118386) Case 202118386 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the … 10 Jun 2022 Maladministration Lambeth Council (201911393) Case 201911393 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s … 10 Jun 2022 Partial Maladministration London & Quadrant Housing Trust (202008929) Case 202008929 · Managing Relations The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing. 10 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202122410) Case 202122410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to a window in the property. 10 Jun 2022 Maladministration Network Stadium Housing Association Limited (202104184) Case 202104184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the resident’s roof. 10 Jun 2022 Maladministration Royal Borough Of Greenwich (202015542) Case 202015542 · Estate Management The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property … 10 Jun 2022 No Maladministration Sandwell Metropolitan Borough Council (202115332) Case 202115332 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated … 10 Jun 2022 Partial Maladministration Slough Borough Council (202007210) Case 202007210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. …