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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Jun 2022 Partial Maladministration GreenSquareAccord Limited (202105123) Case 202105123 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling. 28 Jun 2022 Maladministration Haringey Council (202118411) Case 202118411 · ASB/Abuse/Nuisance The leaseholder complains about the landlord’s handling of the application of contact restrictions. 28 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202103596) Case 202103596 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. … 28 Jun 2022 Reasonable Redress Plus Dane Housing Limited (202121379) Case 202121379 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home. 28 Jun 2022 Reasonable Redress Sanctuary Housing Association (202126459) Case 202126459 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of no heating. 28 Jun 2022 Maladministration Sovereign Housing Association Limited (202101470) Case 202101470 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer … 27 Jun 2022 Maladministration Abri Group Limited (202121616) Case 202121616 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 27 Jun 2022 No Maladministration Dudley Metropolitan Borough Council (202119575) Case 202119575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property. 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 27 Jun 2022 Maladministration Guinness Housing Association Limited (202121926) Case 202121926 · Financial This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint. 27 Jun 2022 Outside Jurisdiction Lambeth Council (202007851) Case 202007851 · Moving/Buying/Selling Home The resident complains about the handling of their application for re-housing. 27 Jun 2022 Maladministration Places for People Homes Limited (202103709) Case 202103709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB). 27 Jun 2022 No Maladministration Tamworth Borough Council (202115860) Case 202115860 · Old Property Condition migrated-2025 The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply. 27 Jun 2022 No Maladministration Walsall Housing Group Limited (202111671) Case 202111671 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 24 Jun 2022 No Maladministration Empowering People Inspiring Communities Limited (202119283) Case 202119283 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s … 24 Jun 2022 No Maladministration Fortis Living Limited (202013567) Case 202013567 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The … 24 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202001828) Case 202001828 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 24 Jun 2022 Reasonable Redress Lewisham Council (202102949) Case 202102949 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating … 24 Jun 2022 No Maladministration London & Quadrant Housing Trust (202008433) Case 202008433 · Estate Management REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and … 24 Jun 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202111043) Case 202111043 · Old Property Condition migrated-2025 The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above. 24 Jun 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202118683) Case 202118683 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling. 24 Jun 2022 No Maladministration Salix Homes Limited (202122506) Case 202122506 · Estate Management The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property. 24 Jun 2022 No Maladministration Selby District Council (202010596) Case 202010596 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 24 Jun 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202105716) Case 202105716 · Financial The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response … 24 Jun 2022 No Maladministration Trafford Housing Trust Limited (202106917) Case 202106917 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her … 24 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202100167) Case 202100167 · Financial REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jun 2022 Maladministration Wandle Housing Association Limited (202126910) Case 202126910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs … 24 Jun 2022 No Maladministration Yorkshire Housing Limited (202106011) Case 202106011 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing. 23 Jun 2022 Maladministration Barnet Council (202010010) Case 202010010 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Jun 2022 Outside Jurisdiction Hackney Council (202200110) Case 202200110 · Moving/Buying/Selling Home The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing. 23 Jun 2022 Maladministration Hammersmith and Fulham Council (202016601) Case 202016601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling. 23 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202016737) Case 202016737 · Financial This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response … 23 Jun 2022 Maladministration Livv Housing Group (202113520) Case 202113520 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. 23 Jun 2022 Partial Maladministration Luton Borough Council (202122872) Case 202122872 · Managing Relations The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come … 23 Jun 2022 Reasonable Redress Newham Council (202127130) Case 202127130 · Occupancy Rights The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to … 23 Jun 2022 Reasonable Redress Notting Hill Genesis (202123670) Case 202123670 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of garden fence repairs. 23 Jun 2022 Reasonable Redress Onward Homes Limited (202122957) Case 202122957 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint. 23 Jun 2022 Reasonable Redress Sanctuary Housing Association (202122108) Case 202122108 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this. 23 Jun 2022 Maladministration The Riverside Group Limited (202100881) Case 202100881 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling. 23 Jun 2022 No Maladministration Town and Country Housing (202120197) Case 202120197 · Estate Management The complaint is about how the landlord has maintained the communal areas of the estate. 22 Jun 2022 No Maladministration Hammersmith and Fulham Council (202104352) Case 202104352 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation. 21 Jun 2022 Maladministration Brent Council (202122635) Case 202122635 · Old Property Condition migrated-2025 The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of … 21 Jun 2022 Partial Maladministration Dudley Metropolitan Borough Council (202122067) Case 202122067 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination … 21 Jun 2022 Maladministration Hammersmith and Fulham Council (202122553) Case 202122553 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 21 Jun 2022 Maladministration Southwark Council (202016554) Case 202016554 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling. 21 Jun 2022 Maladministration Thames Valley Housing Association Limited (202117869) Case 202117869 · Managing Relations The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible … 21 Jun 2022 Maladministration The Guinness Partnership Limited (202114388) Case 202114388 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 21 Jun 2022 No Maladministration Westminster City Council (202106357) Case 202106357 · Moving/Buying/Selling Home The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing … 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 20 Jun 2022 Maladministration Broxtowe Borough Council (202122100) Case 202122100 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.