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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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30 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212868) Case 202212868 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent … 30 Nov 2023 Maladministration Peabody Trust (202210638) Case 202210638 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of … 30 Nov 2023 Maladministration Peabody Trust (202217713) Case 202217713 · Information and data management The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the … 29 Nov 2023 Partial Maladministration Peabody Trust (202111103) Case 202111103 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor … 24 Nov 2023 Maladministration Guinness Trust (202221101) Case 202221101 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould and the associated repairs. 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117601) Case 202117601 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB and noise disturbance. Response to the resident’s … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202208960) Case 202208960 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window … 21 Nov 2023 Partial Maladministration Joseph Rowntree Housing Trust (202113198) Case 202113198 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of dirt and fleas in communal areas. Reports of … 17 Nov 2023 Reasonable Redress Peabody Trust (202200954) Case 202200954 · Information and data management REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115891) Case 202115891 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling … 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121703) Case 202121703 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman … 9 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110294) Case 202110294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance … 7 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222149) Case 202222149 · Managing Relations The complaint is about the landlord’s handling of: reports of lack of hot water; the repairs to the external doors … 6 Nov 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202300292) Case 202300292 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint. 3 Nov 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202578) Case 202202578 · Financial The complaint is about the landlord’s response to a request for a refund of the credit on the rent account. 31 Oct 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202200170) Case 202200170 · Managing Relations This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint. 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201626) Case 202201626 · Managing Relations The complaint is about the landlord’s handling of: a roof leak and associated damp and mould. reports of loose floorboards. … 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220260) Case 202220260 · Managing Relations The compliant is about the landlord’s handling of: The resident’s transfer application. The formal complaint. 31 Oct 2023 Maladministration Peabody Trust (202121899) Case 202121899 · Information and data management The complaint is about: The landlord’s handling of reports of outstanding repairs and its communication. The landlord’s complaint handling has … 30 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117419) Case 202117419 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance, antisocial behaviour (ASB), and harassment. The … 30 Oct 2023 No Maladministration Saffron Housing Trust Limited (202220104) Case 202220104 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement. 27 Oct 2023 Maladministration Southway Housing Trust (Manchester) Limited (202215797) Case 202215797 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint. 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209500) Case 202209500 · Information and data management This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202217925) Case 202217925 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling. 24 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126692) Case 202126692 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman … 24 Oct 2023 Partial Maladministration Peabody Trust (202224901) Case 202224901 · Information and data management The complaint is about the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of … 23 Oct 2023 Maladministration Peabody Trust (202106461) Case 202106461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting … 20 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202221044) Case 202221044 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping. 19 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202123311) Case 202123311 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of repair to the windows, kitchen sink tap, heating … 17 Oct 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202105177) Case 202105177 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of … 17 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202224144) Case 202224144 · Estate Management The complaint is about the landlord’s disposal of the resident’s garden furniture. 17 Oct 2023 Maladministration Raven Housing Trust Limited (202215832) Case 202215832 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint handling. 16 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202210143) Case 202210143 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint. 13 Oct 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202127006) Case 202127006 · Managing Relations The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint. 13 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202204339) Case 202204339 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about a fire door. Complaints handling. 12 Oct 2023 Maladministration Peabody Trust (202013606) Case 202013606 · Estate Management The complaint is about: The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the … 11 Oct 2023 Outside Jurisdiction Newlon Housing Trust (202119350) Case 202119350 · Health and Safety (inc. building safety) The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May … 9 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202003750) Case 202003750 · Managing Relations The complaint is about the landlord’s handling of: 9 Oct 2023 Maladministration Peabody Trust (202120467) Case 202120467 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in … 30 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202213502) Case 202213502 · Managing Relations The complaint is about the landlord’s handling of: the resident’s repair to his boiler; and the subsequent complaint. 30 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202220652) Case 202220652 · Managing Relations The complaint is about the level of compensation awarded to the resident for the time taken to repair his boiler. … 30 Sep 2023 Maladministration Peabody Trust (202208163) Case 202208163 · Financial The complaint is about the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114384) Case 202114384 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202200632) Case 202200632 · Managing Relations The complaint is about: the landlord’s handling of a radiator leak. the loss of hot water and heating. the associated … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202215266) Case 202215266 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202216196) Case 202216196 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from a neighbour. The Ombudsman has … 29 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202222022) Case 202222022 · Information and data management The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to … 29 Sep 2023 Maladministration Peabody Trust (202122409) Case 202122409 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at … 28 Sep 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202124750) Case 202124750 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services … 27 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212749) Case 202212749 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. Record keeping.