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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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14 Aug 2025 Maladministration A2Dominion Housing Group Limited (202447121) Case 202447121 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent … 14 Aug 2025 No Maladministration Abri Group Limited (202420324) Case 202420324 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 14 Aug 2025 Maladministration One Housing Group Limited (202444402) Case 202444402 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also … 14 Aug 2025 No Maladministration Platform Housing Group Limited (202429868) Case 202429868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. … 14 Aug 2025 Maladministration The Guinness Partnership Limited (202337438) Case 202337438 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of pests. 13 Aug 2025 Maladministration Onward Homes Limited (202319139) Case 202319139 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 13 Aug 2025 Maladministration Orbit Housing Association Limited (202420907) Case 202420907 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the communal washing machines. 13 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202325350) Case 202325350 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a wet room leak. 12 Aug 2025 Mediation Clarion Housing Association Limited (202340685) Case 202340685 · Estate Management The complaint is about the landlord's removal of the resident’s belongings. 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202439386) Case 202439386 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202447855) Case 202447855 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration One Manchester Limited (202415219) Case 202415219 · Financial The complaint is about the landlord’s handling of: The resident’s service charge account including their request for a breakdown and … 12 Aug 2025 Reasonable Redress Vivid Housing Limited (202442788) Case 202442788 · Responsive repairs/activity The complaint is about the resident’s reports of floods affecting the property. 12 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202442850) Case 202442850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse. 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 11 Aug 2025 No Maladministration North London Muslim Housing Association Limited (202219364) Case 202219364 · Responsive repairs/activity This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home. 11 Aug 2025 Maladministration Stonewater Limited (202449386) Case 202449386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 11 Aug 2025 Reasonable Redress The Riverside Group Limited (202329952) Case 202329952 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to … 8 Aug 2025 Reasonable Redress Acis Group Limited (202413228) Case 202413228 · Financial The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for … 8 Aug 2025 Reasonable Redress LiveWest Homes Limited (202326721) Case 202326721 · Estate Management The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal … 8 Aug 2025 Maladministration Stonewater Limited (202317276) Case 202317276 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated … 7 Aug 2025 No Maladministration Clarion Housing Association Limited (202233701) Case 202233701 · Managing Relations REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202320116) Case 202320116 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of … 7 Aug 2025 Partial Maladministration Flagship Housing Group Limited (202437733) Case 202437733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 7 Aug 2025 Partial Maladministration Jigsaw Homes Group Limited (202415155) Case 202415155 · Financial The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint. 7 Aug 2025 Partial Maladministration Onward Homes Limited (202408471) Case 202408471 · Managing Relations The complaint is about the landlord’s: handling of repairs. complaint handling. 7 Aug 2025 Reasonable Redress Plus Dane Housing Limited (202325300) Case 202325300 · Financial The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement. 7 Aug 2025 Partial Maladministration Trident Housing Association Limited (202202385) Case 202202385 · Financial The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation … 6 Aug 2025 Partial Maladministration Irwell Valley Housing Association Limited (202414917) Case 202414917 · Managing Relations This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of … 6 Aug 2025 Partial Maladministration LiveWest Homes Limited (202325385) Case 202325385 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. … 6 Aug 2025 Partial Maladministration Progress Housing Association Limited (202442599) Case 202442599 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application. 6 Aug 2025 Partial Maladministration Thrive Homes Limited (202127733) Case 202127733 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. … 4 Aug 2025 Maladministration Hyde Housing Association Limited (202418882) Case 202418882 · Information and data management The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has … 4 Aug 2025 Partial Maladministration Paragon Asra Housing Limited (202228849) Case 202228849 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated … 1 Aug 2025 Partial Maladministration Abri Group Limited (202331960) Case 202331960 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman … 1 Aug 2025 No Maladministration Citizen Housing Group Limited (202449164) Case 202449164 · Moving/Buying/Selling Home REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202414028) Case 202414028 · Managing Relations T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move … 1 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202116575) Case 202116575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the … 1 Aug 2025 Partial Maladministration Together Housing Association Limited (202211696) Case 202211696 · Managing Relations The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. … 1 Aug 2025 Maladministration Torus62 Limited (202201049) Case 202201049 · Managing Relations The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish … 31 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202431630) Case 202431630 · Financial The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing … 31 Jul 2025 Maladministration Aspire Housing Limited (202324303) Case 202324303 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove trees. 31 Jul 2025 Severe Maladministration Bolton at Home Limited (202433682) Case 202433682 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks. 31 Jul 2025 No Maladministration Bolton at Home Limited (202441409) Case 202441409 · Managing Relations The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination. 31 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202313861) Case 202313861 · Managing Relations The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to … 31 Jul 2025 Maladministration East Midlands Housing Group Limited (202419092) Case 202419092 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint. 31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 31 Jul 2025 Reasonable Redress Homes Plus Limited (202340264) Case 202340264 · Managing Relations The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint. 31 Jul 2025 Reasonable Redress Midland Heart Limited (202327494) Case 202327494 · Managing Relations The complaint is about the landlord’s handling of: reports about a leak. the associated complaint. 31 Jul 2025 Partial Maladministration Midland Heart Limited (202412035) Case 202412035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of rodent infestation. Response to concerns about staff conduct. Handling of a move …