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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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18 Nov 2024 Maladministration Hammersmith and Fulham Council (202402102) Case 202402102 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the … 18 Nov 2024 Maladministration Haringey London Borough Council (202204866) Case 202204866 · Local Authority / ALMO or TMO REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Nov 2024 Maladministration Haringey London Borough Council (202408313) Case 202408313 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also … 15 Nov 2024 Partial Maladministration Brighton and Hove City Council (202408882) Case 202408882 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp … 15 Nov 2024 Mediation Camden Council (202226501) Case 202226501 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property … 15 Nov 2024 Maladministration Camden Council (202344159) Case 202344159 · Managing Relations The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s … 15 Nov 2024 Maladministration Islington Council (202234316) Case 202234316 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman … 15 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202419119) Case 202419119 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports … 15 Nov 2024 No Maladministration Stevenage Borough Council (202222963) Case 202222963 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to … 15 Nov 2024 Maladministration Stevenage Borough Council (202318656) Case 202318656 · Managing Relations The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. … 15 Nov 2024 Maladministration Wolverhampton City Council (202401959) Case 202401959 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s … 14 Nov 2024 Partial Maladministration Birmingham City Council (202303187) Case 202303187 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated … 13 Nov 2024 Partial Maladministration Arun District Council (202213713) Case 202213713 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour … 13 Nov 2024 No Maladministration Gateshead Metropolitan Borough Council (202233311) Case 202233311 · Financial The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to … 13 Nov 2024 No Maladministration Islington Council (202124725) Case 202124725 · Old Moving to a Property categories The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of … 13 Nov 2024 Maladministration Southwark Council (202335373) Case 202335373 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 11 Nov 2024 Maladministration Hammersmith and Fulham Council (202211706) Case 202211706 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of antisocial behaviour. The Ombudsman has also considered the … 11 Nov 2024 Partial Maladministration Havering Council (202335663) Case 202335663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the communal areas. Reports of damp and mould in the … 11 Nov 2024 Maladministration Woking Borough Council (202311569) Case 202311569 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 8 Nov 2024 Maladministration Cambridge City Council (202337027) Case 202337027 · ASB/Abuse/Nuisance REPORT COMPLAINT 202337027 Cambridge City Council 8 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Nov 2024 Reasonable Redress Hammersmith and Fulham Council (202339246) Case 202339246 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint. 7 Nov 2024 Maladministration Brighton and Hove City Council (202400988) Case 202400988 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports concerning: Asbestos. Damp and mould. 7 Nov 2024 Maladministration Canterbury City Council (202403136) Case 202403136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. concerns about exposure to asbestos. … 7 Nov 2024 Maladministration Norwich City Council (202316688) Case 202316688 · Managing Relations The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of … 7 Nov 2024 Maladministration St Albans City and District Council (202306122) Case 202306122 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void … 7 Nov 2024 Partial Maladministration Wandsworth Council (202233941) Case 202233941 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of noise reports about the resident. Decision not to replace the resident’s front … 6 Nov 2024 Partial Maladministration Camden Council (202308451) Case 202308451 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and … 6 Nov 2024 Partial Maladministration Dover District Council (202313200) Case 202313200 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of … 5 Nov 2024 Maladministration Islington Council (202328211) Case 202328211 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have … 4 Nov 2024 Maladministration Harlow District Council (202403926) Case 202403926 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the … 1 Nov 2024 Maladministration Islington Council (202234324) Case 202234324 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage … 31 Oct 2024 Partial Maladministration Birmingham City Council (202304660) Case 202304660 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the central heating system. Reports of … 31 Oct 2024 Maladministration Camden Council (202305735) Case 202305735 · Old Complaints Handling categories The complaint is about the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould … 31 Oct 2024 Partial Maladministration East Devon District Council (202336310) Case 202336310 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp, mould and moisture. Repairs to the bathroom light. Its … 31 Oct 2024 Maladministration Haringey London Borough Council (202329469) Case 202329469 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint. 31 Oct 2024 Reasonable Redress Islington Council (202403851) Case 202403851 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance. 31 Oct 2024 Partial Maladministration Lambeth Council (202318322) Case 202318322 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a rat infestation at the property. request for … 31 Oct 2024 Partial Maladministration Leicester City Council (202340167) Case 202340167 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding its issuance of a Notice to Quit (NTQ), … 31 Oct 2024 Maladministration London Borough of Hammersmith and Fulham (202308770) Case 202308770 · Local Authority / ALMO or TMO REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Oct 2024 Partial Maladministration Luton Borough Council (202343510) Case 202343510 · Estate Management The complaint is about the landlord’s response to the resident’s reports of cleaning and maintenance issues in the communal areas … 31 Oct 2024 Partial Maladministration Oxford City Council (202346472) Case 202346472 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak … 31 Oct 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202312994) Case 202312994 · Financial The complaint is about the landlord’s handling of: The resident’s personal information. The utility supplier when the resident’s tenancy started. … 31 Oct 2024 Maladministration Southwark Council (202223684) Case 202223684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint. 31 Oct 2024 Maladministration Southwark Council (202316009) Case 202316009 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling. 31 Oct 2024 Maladministration Southwark Council (202344871) Case 202344871 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint. 31 Oct 2024 Maladministration St Albans City and District Council (202227257) Case 202227257 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a … 31 Oct 2024 Maladministration Swindon Borough Council (202203611) Case 202203611 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. … 31 Oct 2024 Partial Maladministration Wolverhampton City Council (202313433) Case 202313433 · Estate Management The complaint is about the landlord’s handling of: responsive repairs. the resident’s request for an adaptation. communal repairs. tree management. … 30 Oct 2024 Maladministration Babergh District Council (202338266) Case 202338266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour … 30 Oct 2024 Partial Maladministration Bristol City Council (202218653) Case 202218653 · Moving/Buying/Selling Home The complaint is about: The standard of adaptations to the resident’s wet room and kitchen. The landlord’s handling of the …