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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
5 Jul 2022 Mediation One Housing Group Limited (202126059) Case 202126059 · Financial The complaint concerns the landlord’s calculation of the resident’s rent increase. 5 Jul 2022 Partial Maladministration Southern Housing Group Limited (202108023) Case 202108023 · Estate Management The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby … 5 Jul 2022 Partial Maladministration York City Council (202106125) Case 202106125 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision … 4 Jul 2022 Outside Jurisdiction Freebridge Community Housing Limited (202123596) Case 202123596 · Information and data management The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to … 4 Jul 2022 Reasonable Redress Sanctuary Housing Association (202123056) Case 202123056 · Financial The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of … 4 Jul 2022 No Maladministration South Tyneside Council (202115896) Case 202115896 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of … 4 Jul 2022 Partial Maladministration Wandle Housing Association Limited (202109612) Case 202109612 · Estate Management The complaint is about the landlord’s handling of: 4 Jul 2022 Maladministration Your Housing Limited (202116023) Case 202116023 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling. 2 Jul 2022 Reasonable Redress Islington Council (202120558) Case 202120558 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated … 2 Jul 2022 Reasonable Redress Midland Heart Limited (202013354) Case 202013354 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures … 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 1 Jul 2022 No Maladministration Karbon Homes Limited (202115388) Case 202115388 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 1 Jul 2022 Partial Maladministration Lambeth Council (202111177) Case 202111177 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint. 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 1 Jul 2022 Partial Maladministration Metropolitan Thames Valley Housing (202016783) Case 202016783 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling … 1 Jul 2022 Maladministration Yorkshire Housing Limited (202117183) Case 202117183 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s … 30 Jun 2022 Maladministration Birmingham City Council (202101431) Case 202101431 · Information and data management The complaint is about the landlord’s response to the resident’s reports of disrepair at her property. 30 Jun 2022 Maladministration Bromford Housing Association Limited (202014045) Case 202014045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs. 30 Jun 2022 Maladministration Hammersmith and Fulham Council (202109138) Case 202109138 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to … 30 Jun 2022 No Maladministration Harlow District Council (202124816) Case 202124816 · Financial The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink. 30 Jun 2022 Maladministration Housing For Women (202015827) Case 202015827 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of plumbing repairs and a leak into her hallway; … 30 Jun 2022 Maladministration LiveWest Homes Limited (202112164) Case 202112164 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202014712) Case 202014712 · Financial The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202123742) Case 202123742 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his front door. 30 Jun 2022 Maladministration Longhurst Group Limited (202111150) Case 202111150 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. … 30 Jun 2022 No Maladministration Magenta Living (202125210) Case 202125210 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of a leak into his property. 30 Jun 2022 Partial Maladministration Network Homes Limited (202100811) Case 202100811 · Managing Relations The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related … 30 Jun 2022 No Maladministration Newham Council (202107985) Case 202107985 · Financial The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to … 30 Jun 2022 No Maladministration Newham Council (202113250) Case 202113250 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 Jun 2022 Partial Maladministration Newlon Housing Trust (202003308) Case 202003308 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports … 30 Jun 2022 No Maladministration Newlon Housing Trust (202008945) Case 202008945 · Information and data management This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the … 30 Jun 2022 Maladministration Notting Hill Genesis (202011089) Case 202011089 · Managing Relations The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and … 30 Jun 2022 Partial Maladministration One Housing Group Limited (202108365) Case 202108365 · Managing Relations The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 30 Jun 2022 Reasonable Redress Peabody Trust 2018 (202006277) Case 202006277 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports. 30 Jun 2022 Maladministration Southwark Council (202114064) Case 202114064 · Managing Relations The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property … 30 Jun 2022 Outside Jurisdiction Sovereign Housing Association Limited (202011507) Case 202011507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property. 30 Jun 2022 Severe Maladministration Spitalfields Housing Association Limited (202008492) Case 202008492 · Managing Relations The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage … 30 Jun 2022 Maladministration Wandle Housing Association Limited (202105560) Case 202105560 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in … 29 Jun 2022 Partial Maladministration Clarion Housing Association Limited (202116086) Case 202116086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of flooding in the property. 29 Jun 2022 Outside Jurisdiction Nottingham Community Housing Association Limited (202125023) Case 202125023 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the … 29 Jun 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202107982) Case 202107982 · Health and Safety (inc. building safety) The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for … 29 Jun 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202105908) Case 202105908 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated … 29 Jun 2022 Partial Maladministration Slough Borough Council (202103054) Case 202103054 · Managing Relations The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. … 29 Jun 2022 Partial Maladministration Thames Valley Housing Association Limited (202122517) Case 202122517 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of … 28 Jun 2022 Partial Maladministration Audley Group Ltd (202110878) Case 202110878 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s … 28 Jun 2022 Partial Maladministration Birmingham City Council (202107400) Case 202107400 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. … 28 Jun 2022 Reasonable Redress bpha Limited (202015408) Case 202015408 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of … 28 Jun 2022 Partial Maladministration Camden Council (202108873) Case 202108873 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. … 28 Jun 2022 No Maladministration Clarion Housing Association Limited (202013129) Case 202013129 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be …