Clarion Housing Association Limited (202202401)
This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling of the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Guinness Housing Association Limited (202221498)
The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated formal complaint into this matter.
Hammersmith and Fulham Council (202205510)
The complaint is about: The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s reports about anti-social behaviour from a neighbour. The landlord’s response to the resident’s request for a new Housing Officer. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202128413)
The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of poor staff conduct and alleged discrimination.
London & Quadrant Housing Trust (202104537)
The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.
Medway Council (202211253)
The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies of documents relating to the property.
Mid Suffolk District Council (202127679)
The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint.
One Manchester Limited (202214383)
The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on the resident’s rent account.
Paragon Asra Housing Limited (202218804)
The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. The landlord’s handling of repairs to an extractor fan.
The Guinness Partnership Limited (202218205)
The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated complaint.
West Kent Housing Association (202220036)
The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting.
Wolverhampton City Council (202203703)
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
London Borough of Hackney (202215518)
The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint.
Notting Hill Genesis (NHG) (202201499)
The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the procedure for visitor’s access to his property The landlord's complaint handling
Hammersmith and Fulham Council (202219285)
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
Settle Group (202212167)
The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.
The Community Housing Group Limited (202211038)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Audley Group Ltd (202124632)
The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior to purchase. The landlord's handling of the resident’s reports of defects to his property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202108928)
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.
Clarion Housing Association Limited (202207114)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress to the complaint.
Clarion Housing Association Limited (202212280)
The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling of the resident’s request to be rehoused due to the infestation.
Great Places Housing Association (202123116)
The complaint is about: The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make good damage caused by the leak. The landlord’s handling of the complaint.
London Borough of Newham (202212688)
The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal space and who is responsible for its maintenance. The landlord’s response to the resident’s queries about the horticulture payment. The level of customer service provided. The landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202013732)
The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.
Metropolitan Thames Valley Housing (202213422)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour; complaint handling.
Metropolitan Thames Valley Housing (MTV) (202125001)
The complaint is about the landlord’s handling of:
Metropolitan Thames Valley Housing (MTV) (202208265)
The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling.
One Housing Group Limited (202112363)
This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping.
Peabody Trust (202108030)
The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount of compensation offered by the landlord for the loss of cooking facilities; complaints handling.
Rochdale Boroughwide Housing Limited (202215329)
This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for compensation for personal items removed while clearing the property.
Clarion Housing Association Limited (202121454)
The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; the communal area. The Ombudsman has also investigated the landlord’s complaints handling.
Irwell Valley Housing Association Limited (202203977)
The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she was being charged. Handling of works required to the kitchen at the property. Complaints handling.
Lambeth Council (201814057)
The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint.
Leeds City Council (202201900)
The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request for a meter cupboard door to be replaced. Request for an outbuilding door to be replaced.
London Borough of Brent (202207406)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.
London Borough of Croydon (202215975)
REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202127442)
The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out remedial works. Response to the resident’s request that it buy back his 30% share in the property.
Metropolitan Thames Valley Housing (MTV) (202205980)
The complaint is about: The landlord’s response to the resident’s requests for a refund of the communal service charge for cleaning services not provided. The landlord’s communication and complaint handling.
North Tyneside Council (202215499)
The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and kitchen.
The Guinness Partnership Limited (202203414)
The complaint is about the landlord’s response to reported blockages in the communal drain.
Westward Housing Group (201909454)
The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The landlord’s communication with the resident including comments she had been ‘vexatious and persistent’. The resident has also complained that the landlord has committed defamation …
Clarion Housing Association Limited (202113563)
The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer of compensation.
Clarion Housing Association Limited (202127553)
The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase.
London Borough of Harrow (202112709)
The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to the resident’s complaint about the conduct of its staff member.
London Borough of Newham (202206186)
REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London & Quadrant Housing Trust (L&Q) (202119571)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.
London & Quadrant Housing Trust (L&Q) (202127357)
The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202201126)
REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Magenta Living (202122836)
REPORT COMPLAINT 202122836 Magenta Living 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (NHG) (202200147)
The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping concerning a previous survey. The landlord's response to the reports of outstanding repairs to the kitchen and bathroom. Advice relating to the resident’s responsibility for repairs. The Ombudsman has also …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)