Stonewater Limited (202206809)
The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Trident Housing Association Limited (202013105)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated complaint.
Waltham Forest Council (201900229)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a move. the landlord’s complaint handling.
Abri Group Limited (202221296)
The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints.
Birmingham City Council (202119872)
The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the resident’s storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202126174)
The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint handling.
Clarion Housing Association Limited (202115802)
The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports of domestic violence and of the landlord’s administration and level of communication. The Ombudsman has considered the landlord’s complaint handling.
Derwent Housing Association Limited (202202840)
The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.
Irwell Valley Housing Association Limited (202124091)
The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the property; response to the resident’s request to remove a vent from her living room; repairs to the toilet flush; response to the resident’s reports of a leak from the bathroom; …
London & Quadrant Housing Trust (202007116)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.
One Vision Housing Limited (202124849)
The complaint is about the landlord’s handling of plastering works in the resident’s property.
Peabody Trust (202107763)
The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.
Southwark Council (202202636)
This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.
Wakefield And District Housing Limited (202127239)
The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
Wandle Housing Association Limited (202200752)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The repairs to plasterwork in a bedroom. The associated complaints.
Wandle Housing Association Limited (202200819)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered the associated complaint handling.
Yorkshire Housing Limited (202116134)
The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent and decant property. The landlord’s handling of a decant. Complaint handling and the resident’s request for compensation. The Ombudsman has also taken into account the landlord’s consideration of the resident’s …
A2Dominion Housing Group Limited (202115967)
The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated complaint.
A2Dominion Housing Group Limited (202122257)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.
Birmingham City Council (202202841)
The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, and the condition of his ceiling.
Broadacres Housing Association Limited (202113583)
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
Clarion Housing Association Limited (202114854)
The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints handling has also been considered.
Clarion Housing Association Limited (202123998)
This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated complaint handling.
Greatwell Homes Limited (202107843)
REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hackney Council (202203358)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
Hammersmith and Fulham Council (202123468)
The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process The residents complaint about the ongoing leak in her property. The residents request for compensation for damaged personal items.
Home Group Limited (202109458)
The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a replacement fence. Handling of the resident’s Deposit Builder Scheme application. Handling of works within the property – specifically the removal of polystyrene ceiling tiles and a rewire. Response to the …
Kirklees Council (202118661)
This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, damp and mould.
London & Quadrant Housing Trust (L&Q) (202202115)
The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the resident’s reports that a tree was lifting her garden path, that a window unit had been replaced with the wrong glass and that a kitchen drawer was broken. The Ombudsman …
Network Homes Limited (202202443)
The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property.
Royal Borough of Kensington and Chelsea (202125655)
The complaint is about the landlord’s handling of the resident’s: housing application; concerns about discrimination and less favourable treatment in applying its voids policy; request for reasonable adjustments to the voids policy; and the associated complaint.
Sovereign Network Homes (202117588)
The complaint is about: the landlord’s response to reports of noise transference from a neighbouring property. the landlord’s complaint handling and the level of compensation offered. an asbestos repair in the communal area.
Torus62 Limited (202212668)
The complaint is about the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s reports about the landlord’s complaint handling.
Wandle Housing Association Limited (202115070)
The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy meter. Handling of the complaint.
Brighton and Hove City Council (202206381)
The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling.
Great Places Housing Association (202106133)
The complaint is about the landlord’s handling of the resident’s request for compensation, following a complaint about an area of land at the rear of the resident’s garden.
Hammersmith and Fulham Council (202206970)
This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint.
Haringey London Borough Council (202113789)
The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Leeds City Council (202215014)
The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould.
Metropolitan Thames Valley Housing (MTV) (202211458)
The complaint is about the landlord’s handling of the resident’s noise reports.
Notting Hill Genesis (NHG) (202202360)
Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Paragon Asra Housing Limited (202200997)
The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202203220)
The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. The associated complaint.
Places for People Group Limited (202122425)
The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an occupational therapist. The associated complaint.
Places for People Group Limited (202215767)
The complaint is about the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints handling has also been investigated.
South Tyneside Council (202119356)
The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal of fly-tipped waste left in the resident’s garden. The resident’s reports of pests within the property and the level of compensation offered.
Two Rivers Housing (202122904)
The complaint is about the landlord’s handling of the staircasing process.
Birmingham City Council (202200705)
The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter cupboard. the landlord’s response to the resident’s request for it to install an electric isolation switch in his property.
Birmingham City Council (202221439)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint.
Clarion Housing Association Limited (202119747)
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)