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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
14 Jul 2022 Partial Maladministration Hyde Housing Association Limited (202008936) Case 202008936 · Financial This complaint is about the landlord’s handling of 14 Jul 2022 Reasonable Redress Livv Housing Group (202105660) Case 202105660 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels. 14 Jul 2022 Maladministration London Borough of Hackney (202107142) Case 202107142 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that … 14 Jul 2022 No Maladministration Southern Housing Group Limited (202000544) Case 202000544 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation. 14 Jul 2022 Partial Maladministration Thames Valley Housing Association Limited (202017036) Case 202017036 · Estate Management REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and … 14 Jul 2022 No Maladministration Thirteen Housing Group Limited (202105749) Case 202105749 · Financial The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to … 13 Jul 2022 Reasonable Redress Central Bedfordshire Council (202109175) Case 202109175 · Occupancy Rights The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy. 13 Jul 2022 Maladministration Hammersmith and Fulham Council (202127040) Case 202127040 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial … 13 Jul 2022 Maladministration Hyde Housing Association Limited (201909932) Case 201909932 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour. 13 Jul 2022 No Maladministration LiveWest Homes Limited (202123960) Case 202123960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring … 13 Jul 2022 Maladministration London & Quadrant Housing Trust (202109210) Case 202109210 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and … 13 Jul 2022 Maladministration Metropolitan Thames Valley Housing (202200206) Case 202200206 · Financial The complaint is about the resident’s receipt of arrears letters from the landlord, regarding payments to his service charge accounts. 13 Jul 2022 Reasonable Redress Stafford & Rural Homes (202113034) Case 202113034 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works. 13 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202104766) Case 202104766 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of … 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 12 Jul 2022 Partial Maladministration Clarion Housing Association Limited (202116449) Case 202116449 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related … 12 Jul 2022 No Maladministration Gentoo Group Limited (202100778) Case 202100778 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge. 12 Jul 2022 Maladministration Hyde Housing Association Limited (202114528) Case 202114528 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The … 12 Jul 2022 No Maladministration Metropolitan Thames Valley Housing (202125396) Case 202125396 · Old Property Condition migrated-2025 The complaint is about the length of time that the landlord took to restore power to the resident’s property and … 12 Jul 2022 Maladministration Muir Group Housing Association Limited (202127673) Case 202127673 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the gas safety check at the resident’s property. 12 Jul 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202015815) Case 202015815 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property. 12 Jul 2022 No Maladministration Peabody Trust (202107901) Case 202107901 · Financial The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation. 12 Jul 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108884) Case 202108884 · ASB/Abuse/Nuisance The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation … 12 Jul 2022 No Maladministration Stroud District Council (202107955) Case 202107955 · Managing Relations The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the … 12 Jul 2022 No Maladministration Thurrock Council (202118463) Case 202118463 · Old Property Condition migrated-2025 The complaint is about the information provided to the resident concerning a repair which was charged to the resident. 11 Jul 2022 Maladministration A2Dominion Housing Group Limited (202123950) Case 202123950 · Estate Management The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property. 11 Jul 2022 Maladministration Brentwood Borough Council (202122844) Case 202122844 · Old Property Condition migrated-2025 The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error. 11 Jul 2022 Reasonable Redress Livv Housing Group (202125462) Case 202125462 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property. 11 Jul 2022 Maladministration Portsmouth City Council (202120896) Case 202120896 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden. 11 Jul 2022 Maladministration The Guinness Partnership Limited (202127126) Case 202127126 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 11 Jul 2022 No Maladministration Wolverhampton City Council (202000893) Case 202000893 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. … 11 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202123772) Case 202123772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. … 8 Jul 2022 Partial Maladministration Home Group Limited (202006072) Case 202006072 · Managing Relations The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints … 8 Jul 2022 Partial Maladministration Livv Housing Group (202113384) Case 202113384 · Managing Relations This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request … 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 7 Jul 2022 No Maladministration Home Group Limited (202116828) Case 202116828 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom. 7 Jul 2022 Mediation London & Quadrant Housing Trust (202115419) Case 202115419 · Old Property Condition migrated-2025 The complaint is about: 7 Jul 2022 Partial Maladministration Magenta Living (202121513) Case 202121513 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports of a boiler leak; request for a combination (combi) … 7 Jul 2022 No Maladministration The Riverside Group Limited (202123850) Case 202123850 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it. 6 Jul 2022 Maladministration City of Doncaster Council (202005368) Case 202005368 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence. 6 Jul 2022 Reasonable Redress Cobalt Housing Limited (202124347) Case 202124347 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s patio doors. 6 Jul 2022 Reasonable Redress Franklands Village Housing Association Limited (202124840) Case 202124840 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy. 6 Jul 2022 No Maladministration Notting Hill Genesis (202102134) Case 202102134 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 6 Jul 2022 Maladministration Sovereign Housing Association Limited (202114767) Case 202114767 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of … 5 Jul 2022 No Maladministration Hackney Council (202106699) Case 202106699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 5 Jul 2022 Reasonable Redress Home Group Limited (202111326) Case 202111326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property. 5 Jul 2022 Maladministration London & Quadrant Housing Trust (202105951) Case 202105951 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling. 5 Jul 2022 Severe Maladministration Metropolitan Thames Valley Housing (202009673) Case 202009673 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm … 5 Jul 2022 Partial Maladministration Midland Heart Limited (202112571) Case 202112571 · Financial The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his … 5 Jul 2022 Partial Maladministration Network Homes Limited (202005315) Case 202005315 · Old Property Condition migrated-2025 The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s …