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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
27 Jul 2022 Maladministration Hyde Housing Association Limited (202115651) Case 202115651 · Managing Relations This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas … 27 Jul 2022 Outside Jurisdiction Kirklees Council (202016387) Case 202016387 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation. 27 Jul 2022 Reasonable Redress London & Quadrant Housing Trust (202121043) Case 202121043 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s … 27 Jul 2022 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109081) Case 202109081 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak … 27 Jul 2022 Reasonable Redress One Housing Group Limited (202109886) Case 202109886 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of … 27 Jul 2022 Partial Maladministration Optivo (202101144) Case 202101144 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe … 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 26 Jul 2022 Partial Maladministration Karbon Homes Limited (202113542) Case 202113542 · Estate Management The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the … 26 Jul 2022 Maladministration Leeds City Council (202105184) Case 202105184 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property. 26 Jul 2022 Reasonable Redress Notting Hill Genesis (202012006) Case 202012006 · Managing Relations This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its … 26 Jul 2022 Maladministration Platform Housing Group Limited (202120865) Case 202120865 · Estate Management The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords … 26 Jul 2022 Reasonable Redress Tower Hamlets Homes (202121885) Case 202121885 · Old Property Condition migrated-2025 The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’. 26 Jul 2022 Reasonable Redress Waltham Forest Council (202124993) Case 202124993 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property. 25 Jul 2022 No Maladministration Jigsaw Homes Tameside (202108701) Case 202108701 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s air ventilation system. 25 Jul 2022 No Maladministration Thames Valley Housing Association Limited (202126898) Case 202126898 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. … 22 Jul 2022 Partial Maladministration Jewish Community Housing Association Limited (202010619) Case 202010619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of … 22 Jul 2022 No Maladministration Sovereign Housing Association Limited (202103368) Case 202103368 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to: 22 Jul 2022 Reasonable Redress Thames Valley Housing Association Limited (202119209) Case 202119209 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record … 21 Jul 2022 No Maladministration Aspire Housing Limited (202119733) Case 202119733 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property. 21 Jul 2022 Partial Maladministration Lambeth Council (202012280) Case 202012280 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to … 21 Jul 2022 No Maladministration Places for People Group Limited (202127848) Case 202127848 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to … 21 Jul 2022 Maladministration Southern Housing Group Limited (202114639) Case 202114639 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; … 21 Jul 2022 Maladministration The Guinness Partnership Limited (202125458) Case 202125458 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler. 20 Jul 2022 Reasonable Redress Hexagon Housing Association Limited (202101317) Case 202101317 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 20 Jul 2022 Partial Maladministration Sanctuary Housing Association (202121641) Case 202121641 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling. 20 Jul 2022 Partial Maladministration Southern Housing Group Limited (202115817) Case 202115817 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has … 20 Jul 2022 Partial Maladministration Wealden District Council (202108316) Case 202108316 · Financial The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 19 Jul 2022 Partial Maladministration Camden Council (202101751) Case 202101751 · Financial The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The … 19 Jul 2022 Partial Maladministration Peabody Trust (202006194) Case 202006194 · Information and data management The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage … 19 Jul 2022 Maladministration Westminster City Council (202116473) Case 202116473 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s … 19 Jul 2022 Reasonable Redress Women’s Pioneer Housing Limited (202107641) Case 202107641 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property. 18 Jul 2022 Maladministration Cross Keys Homes Limited (202015692) Case 202015692 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs … 18 Jul 2022 No Maladministration Guinness Housing Association Limited (202124583) Case 202124583 · Estate Management REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2022 Partial Maladministration Metropolitan Thames Valley Housing (202112817) Case 202112817 · Managing Relations The complaint concerns: the conduct of the landlord’s staff in relation to the resident’s request to move to another property. … 18 Jul 2022 Partial Maladministration Onward Homes Limited (202118782) Case 202118782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a … 18 Jul 2022 Partial Maladministration Peabody Trust (202111521) Case 202111521 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 18 Jul 2022 Maladministration Thames Valley Housing Association Limited (202114238) Case 202114238 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway. 18 Jul 2022 Reasonable Redress Your Housing Limited (202117883) Case 202117883 · Managing Relations The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The … 15 Jul 2022 Maladministration Network Homes Limited (202127020) Case 202127020 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the communal intercom camera to be repaired. 15 Jul 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202109191) Case 202109191 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling … 15 Jul 2022 Maladministration Sovereign Housing Association Limited (202122191) Case 202122191 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of … 15 Jul 2022 No Maladministration Vivid Housing Limited (202121033) Case 202121033 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request … 14 Jul 2022 No Maladministration Citizen Housing (202102784) Case 202102784 · Financial The complaint is about: The level of support provided by the landlord to the resident in relation to rent arrears … 14 Jul 2022 Partial Maladministration Citizen Housing (202121401) Case 202121401 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated … 14 Jul 2022 Maladministration Connect Housing Association Limited (202003899) Case 202003899 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the … 14 Jul 2022 Partial Maladministration Cross Keys Homes Limited (202119455) Case 202119455 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 Jul 2022 Partial Maladministration Epping Forest District Council (202126995) Case 202126995 · Managing Relations The complaint is about the landlord’s handling of: A request from the resident. The formal complaint. 14 Jul 2022 Partial Maladministration Great Places Housing Association (202108239) Case 202108239 · Health and Safety (inc. building safety) The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns …