Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
9 Aug 2022 Maladministration London Borough of Hounslow (202118241) Case 202118241 · Estate Management The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering. 9 Aug 2022 No Maladministration Royal Borough of Kensington and Chelsea (202113652) Case 202113652 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties. 8 Aug 2022 Maladministration The Guinness Partnership Limited (202124928) Case 202124928 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property. 5 Aug 2022 Reasonable Redress Broxtowe Borough Council (202111303) Case 202111303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak. 5 Aug 2022 Maladministration Hammersmith and Fulham Council (202109186) Case 202109186 · Managing Relations The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the … 5 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202201700) Case 202201700 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement. 5 Aug 2022 Partial Maladministration Southern Housing Group Limited (202200250) Case 202200250 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including … 4 Aug 2022 Partial Maladministration Kingston upon Thames Council (202116746) Case 202116746 · ASB/Abuse/Nuisance REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Aug 2022 No Maladministration Notting Hill Genesis (202005440) Case 202005440 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. … 4 Aug 2022 Reasonable Redress Notting Hill Genesis (202118481) Case 202118481 · Estate Management The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling. 4 Aug 2022 No Maladministration Peabody Trust (202106252) Case 202106252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property. 4 Aug 2022 Partial Maladministration Slough Borough Council (202111823) Case 202111823 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal … 4 Aug 2022 No Maladministration Tamworth Borough Council (202119843) Case 202119843 · Old Property Condition migrated-2025 The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property … 4 Aug 2022 Partial Maladministration Tower Hamlets Homes (202102916) Case 202102916 · ASB/Abuse/Nuisance The complaint is about: The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) and … 3 Aug 2022 Partial Maladministration EMH Housing and Regeneration Limited (202112835) Case 202112835 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living room; drainage … 3 Aug 2022 Maladministration Leeds City Council (202116723) Case 202116723 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property. 3 Aug 2022 Maladministration Tower Hamlets Homes (202122790) Case 202122790 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his … 2 Aug 2022 Maladministration London & Quadrant Housing Trust (202118898) Case 202118898 · Managing Relations The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal … 1 Aug 2022 Partial Maladministration Islington Council (202200850) Case 202200850 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare … 1 Aug 2022 No Maladministration London & Quadrant Housing Trust (202122952) Case 202122952 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling. 1 Aug 2022 No Maladministration Sanctuary Housing Association (202100264) Case 202100264 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. … 1 Aug 2022 No Maladministration South Tyneside Council (202124095) Case 202124095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority … 1 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202012550) Case 202012550 · Managing Relations The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion … 1 Aug 2022 Partial Maladministration Westminster City Council (202111322) Case 202111322 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint. 29 Jul 2022 No Maladministration Barnsley Metropolitan Borough Council (202015889) Case 202015889 · Financial The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a … 29 Jul 2022 Partial Maladministration Catalyst Housing Limited (202101599) Case 202101599 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation … 29 Jul 2022 Maladministration Hyde Housing Association Limited (202016984) Case 202016984 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) … 29 Jul 2022 Reasonable Redress Islington and Shoreditch Housing Association Limited (202127482) Case 202127482 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of anti-social behaviour. 29 Jul 2022 Maladministration Kingston upon Hull City Council (202124741) Case 202124741 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 29 Jul 2022 Maladministration Lambeth Council (202124358) Case 202124358 · Information and data management The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The … 29 Jul 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202127578) Case 202127578 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property. 29 Jul 2022 Partial Maladministration Newlon Housing Trust (202014809) Case 202014809 · Estate Management REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jul 2022 No Maladministration NSAH (Alliance Homes) Limited (202118648) Case 202118648 · Managing Relations The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle. 29 Jul 2022 No Maladministration One Housing Group Limited (202110606) Case 202110606 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 29 Jul 2022 Maladministration Royal Borough of Kensington and Chelsea (202124640) Case 202124640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works. 29 Jul 2022 Partial Maladministration Southern Housing Group Limited (202107232) Case 202107232 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; … 29 Jul 2022 Reasonable Redress Sovereign Housing Association Limited (202116095) Case 202116095 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered. 29 Jul 2022 No Maladministration The Riverside Group Limited (202000460) Case 202000460 · Financial The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs … 29 Jul 2022 Partial Maladministration Trafford Housing Trust Limited (202125041) Case 202125041 · Financial The complaint is about: 29 Jul 2022 Maladministration Wandle Housing Association Limited (202119196) Case 202119196 · Estate Management The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs … 29 Jul 2022 No Maladministration West Kent Housing Association (202116558) Case 202116558 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to install soundproofing in the resident’s property. 28 Jul 2022 Partial Maladministration A2Dominion Housing Group Limited (202007813) Case 202007813 · Managing Relations This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in … 28 Jul 2022 Maladministration Catalyst Housing Limited (202014330) Case 202014330 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling … 28 Jul 2022 No Maladministration Hornsey Housing Trust Limited (202014795) Case 202014795 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom. 28 Jul 2022 Mediation Newham Council (202126549) Case 202126549 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of … 28 Jul 2022 Maladministration Nottingham City Homes Registered Provider Limited (202126630) Case 202126630 · Managing Relations The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about … 28 Jul 2022 Reasonable Redress Notting Hill Genesis (202112545) Case 202112545 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the sale of the resident’s property. 28 Jul 2022 Partial Maladministration Orbit Housing Association Limited (201813089) Case 201813089 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling. 28 Jul 2022 Maladministration Reading Borough Council (202108870) Case 202108870 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of adaptations to the property. 27 Jul 2022 Maladministration Ashford Borough Council (202112658) Case 202112658 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident …