Midland Heart Limited (202120766)
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Somerset Council (202205504)
The complaint is about the landlord’s response to the resident’s request for a replacement bathroom.
Southwark Council (202121315)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.
St Albans City and District Council (202115679)
The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front door. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202218011)
The complaint is about the landlord's management of repairs to the resident’s heating system.
Anchor Hanover Group (202119769)
The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the property’s bathroom. The installation of the walk-in shower.
Brighton Housing Trust (202211942)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint handling.
Citizen Housing (202204533)
The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to suitability concerns about the property.
Clarion Housing Association Limited (202016918)
The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports that the landlord has been biased in favour of the alleged perpetrator. The landlord’s complaint handling. The landlord’s communication and record keeping has also been considered.
East Riding of Yorkshire Council (202114618)
The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the resident’s reports of a leaking and defective waste pipe. complaint handling.
Leeds City Council (202222442)
The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced.
LiveWest Homes Limited (202111179)
The complaint concerns: The landlord’s handling of data sent to it by the resident which was shared without the resident’s consent. The landlord’s handling to the resident’s reporting of the neighbour’s dog barking. This report has also considered the landlord’s record keeping and complaints handling.
London Borough of Redbridge (202111800)
The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202216914)
The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent account queries; and. the landlord’s handling of the resident’s complaint.
Orbit Group Limited (202012937)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.
Places for People Group Limited (202010595)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The resident has also complained that her neighbour was re-housed despite being a perpetrator of ASB. The Ombudsman has also considered the landlord’s: Complaint handling and; Record keeping.
Poole Housing Partnership Ltd (202120840)
The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts.
Shepherds Bush Housing Association Limited (202117057)
The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost of replacing personal belongings damaged as a result of the …
Sovereign Housing Association Limited (202110562)
This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint.
Sovereign Network Homes (202116990)
REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sovereign Network Homes (202122676)
The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of the resident’s concerns about water quality and requests for information relating to water test results. complaint handling.
Stonewater Limited (202206658)
The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.
Trafford Housing Trust Limited (202109324)
The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.
Vivid Housing Limited (202119844)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould within her property. The landlord’s handling of the resident’s complaint through its internal complaints process. The Ombudsman also assessed the landlord’s record keeping.
A2Dominion Housing Group Limited (202124470)
The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202107780)
The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.
Accent Housing Limited (202114730)
The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The landlord's handling of the complaint.
Birmingham City Council (202123995)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.
Black Country Housing Group Limited (202111364)
The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related complaint.
Chesterfield Borough Council (202120286)
The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated complaint.
Hackney Council (202119792)
The complaint is about the landlord’s decision not to award a home loss payment.
Haringey London Borough Council (202126874)
The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.
Islington Council (202210653)
The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.
Lambeth Council (202211798)
The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling.
London Borough of Ealing (202114284)
The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202117221)
The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s concerns regarding staff conduct. This Service has also considered the landlord’s handling of the resident’s complaint.
Mount Green Housing Association Limited (202120738)
The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham City Homes Registered Provider Limited (202128079)
The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
Nottingham City Homes Registered Provider Limited (202213680)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.
Notting Hill Genesis (NHG) (202119328)
The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.
Peabody Trust (202208114)
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as a result of living in the property; the landlord’s request …
Royal Borough Of Greenwich (202126976)
The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.
Sanctuary Housing Association (202215373)
The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.
Southern Housing Group Limited (202114779)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Southern Housing Group Limited (202200360)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.
Sovereign Housing Association Limited (202121292)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.
Torus62 Limited (202202495)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Unity Housing Association Limited (202119565)
The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.
Wandle Housing Association Limited (202214051)
The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.
Wandsworth Council (202201050)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)