Hammersmith and Fulham Council (202128358)
The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated repairs. The associated complaint. The record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202100383)
The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202200830)
The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.
Islington Council (202014174)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s complaint.
Lambeth Council (202119227)
The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. Record keeping. Complaint handling.
Lambeth Council (202213073)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp and mould, and issues with her handrail. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Leeds City Council (202118186)
The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of the associated repairs. The landlord’s handling of the resident’s complaint.
Leeds City Council (202220418)
The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property.
Lincolnshire Housing Partnership Limited (202122377)
This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision not to open an antisocial behaviour case regarding the resident’s neighbour; the landlord’s handling of allegations of staff misconduct; the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202107935)
The complaint is about the time taken to complete the sale of the resident's property.
London & Quadrant Housing Trust (L&Q) (202110801)
The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their home. Reports of blockages to the kitchen and bathroom sinks. Complaint.
London & Quadrant Housing Trust (L&Q) (202126529)
The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.
Longhurst Group Limited (202116910)
The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.
Longhurst Group Limited (202123260)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a spider infestation at the property. Response to the resident’s request for reimbursement of …
Longhurst Group Limited (202215002)
The complaint is about the landlord's handling of repairs to the lighting in the communal car park.
Metropolitan Thames Valley Housing (MTV) (202204054)
The complaint is about: the landlord’s administration of the service charge account and its response to the resident’s enquiries. the landlord’s response to the resident’s concerns about fire safety and the EWS1 form. the landlord’s response to the resident’s reports of outstanding defects in the property. the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202208487)
The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint.
Newark and Sherwood District Council (202205089)
The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.
Paragon Asra Housing Limited (202212140)
REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Paragon Asra Housing Limited (202213982)
The complaint is about: The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint handling.
Peabody Trust (202104592)
The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding the allowance for the communal electricity supply. The resident’s injury and the associated insurance claim. The resident’s formal complaint.
Places for People Group Limited (202117853)
The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the property.
Royal Borough Of Greenwich (202124038)
This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of the resident’s reporting of maintenance and repairs to the communal areas. This report has also considered the complaints handling.
Royal Borough of Kensington and Chelsea (202121904)
The complaint is about the landlord’s response to the resident’s: Rehousing request; Reports of repairs required at the property; Request to be decanted while the repairs were carried out.
Shepherds Bush Housing Association Limited (202106895)
The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of ASB by the resident. The associated complaint.
Southern Housing Group Limited (202017061)
The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the associated complaint handling.
Southern Housing Group Limited (202118678)
The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom repairs; reports of damp and mould; associated complaint.
Southern Housing Group Limited (202207489)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record keeping. Complaint handling.
Sovereign Network Homes (202211480)
The complaint is about the landlord’s response to the resident’s reports of:
The Guinness Partnership Limited (202121165)
The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of the right; and complaint handling.
Wandle Housing Association Limited (202124197)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Wandsworth Council (202104702)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The resident’s request to be rehoused using the landlord’s management transfer policy.
Your Housing Group Limited (202121482)
The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.
Your Housing Limited (202122707)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service has also considered the landlord’s complaint handling approaches and the level of compensation offered.
A2Dominion Housing Group Limited (202210765)
The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint.
Abri Group Limited (202117957)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.
Camden Council (202204496)
The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff conduct. The report also examines the landlord’s complaint’s handling.
Citizen Housing (202204117)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The landlord’s handling of the resident’s reports of ASB at the beginning of 2022, and the resident’s request for the neighbour to be evicted.
Clarion Housing Association Limited (202206490)
The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to the presence of asbestos in the property. response to the resident’s request to be moved to another property. Complaint handling.
First Choice Homes Oldham Limited (202210078)
The complaint concerns the landlord’s decision to decline the resident’s request for a parking space.
GreenSquareAccord Limited (202105733)
The complaint is about: the landlord’s handling of a request to level and floor part of their property; and the associated complaint handling.
Haringey London Borough Council (202114994)
The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including maintenance and whether an alternative supply should be provided); the resident’s queries about the service charges for the water tanks; communication and complaints handling related to the above two issues.
Haringey London Borough Council (202217471)
The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof.
Incommunities Limited (202119336)
The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB).
Leeds City Council (202221856)
The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling.
LiveWest Homes Limited (202206130)
REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Barnet (202104957)
The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects to the communal areas of the block. The removal of …
Longhurst Group Limited (202214060)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused.
Metropolitan Thames Valley Housing (MTV) (202207203)
The complaint is about the landlord’s response to the resident’s reports about: outstanding repairs required to her taps; damp and mould in the bathroom. The report will also consider the landlord’s complaints handling.
Metropolitan Thames Valley Housing (MTV) (202212438)
The complaint is about the time taken to repair a damaged drain in the resident’s garden.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)