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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
26 Aug 2022 Maladministration Tower Hamlets Homes (202200036) Case 202200036 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system. 26 Aug 2022 No Maladministration Wandsworth Council (202112083) Case 202112083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour. 25 Aug 2022 Partial Maladministration Camden Council (201905616) Case 201905616 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the … 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks 25 Aug 2022 No Maladministration Housing 21 (202017589) Case 202017589 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Concerns about Covid-19 advice and safety. Concerns about … 25 Aug 2022 Partial Maladministration Peabody Trust (202009028) Case 202009028 · Financial The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for … 25 Aug 2022 Partial Maladministration Stafford & Rural Homes (202110240) Case 202110240 · Managing Relations This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s … 25 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202127330) Case 202127330 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s … 25 Aug 2022 Maladministration Warwickshire Rural Housing Association Limited (202120658) Case 202120658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this. 24 Aug 2022 Outside Jurisdiction LiveWest Homes Limited (202202129) Case 202202129 · Moving/Buying/Selling Home The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the … 24 Aug 2022 Maladministration London Borough of Croydon (202109511) Case 202109511 · Old Property Condition categories The complaint is about the standard and quality of work carried out at the property, including to the bathroom and … 24 Aug 2022 No Maladministration Sanctuary Housing Association (202122653) Case 202122653 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed. 24 Aug 2022 Reasonable Redress Thames Valley Housing Association Limited (202126838) Case 202126838 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak. 24 Aug 2022 Maladministration The Riverside Group Limited (202110871) Case 202110871 · Managing Relations The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling … 24 Aug 2022 Maladministration Torus62 Limited (202103586) Case 202103586 · Estate Management The complaint is about the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality … 24 Aug 2022 No Maladministration Town and Country Housing (202108830) Case 202108830 · Old Property Condition migrated-2025 This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202109799) Case 202109799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202115349) Case 202115349 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint … 23 Aug 2022 Maladministration Haringey Council (202107523) Case 202107523 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its … 23 Aug 2022 Partial Maladministration Hyde Housing Association Limited (202102491) Case 202102491 · ASB/Abuse/Nuisance This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of … 23 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202123112) Case 202123112 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling … 23 Aug 2022 Reasonable Redress Notting Hill Genesis (202121009) Case 202121009 · Managing Relations The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) … 23 Aug 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202112342) Case 202112342 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the … 22 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202101814) Case 202101814 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property … 22 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202126465) Case 202126465 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling. 22 Aug 2022 Reasonable Redress Ongo Homes Limited (202124519) Case 202124519 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system. 22 Aug 2022 Partial Maladministration Orbit Group Limited (202200204) Case 202200204 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the … 22 Aug 2022 Partial Maladministration Richmondshire District Council (202104410) Case 202104410 · Old Property Condition migrated-2025 This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January … 22 Aug 2022 No Maladministration Thirteen Housing Group Limited (202126558) Case 202126558 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy … 22 Aug 2022 No Maladministration Wakefield And District Housing Limited (202123680) Case 202123680 · Occupancy Rights The complaint is about the landlord’s request for the resident to rehouse her pet cat. 21 Aug 2022 No Maladministration Derby Homes Limited (202125471) Case 202125471 · Old Property Condition migrated-2025 The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his … 19 Aug 2022 Reasonable Redress Beyond Housing Limited (202118761) Case 202118761 · Financial The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy. 19 Aug 2022 Partial Maladministration Cannock Chase District Council (202106467) Case 202106467 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his … 19 Aug 2022 Maladministration Clarion Housing Association Limited (202105519) Case 202105519 · Financial This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging … 19 Aug 2022 No Maladministration East Midlands Housing Group Limited (202116488) Case 202116488 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property. 19 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202005143) Case 202005143 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints … 19 Aug 2022 Maladministration Network Homes Limited (202125240) Case 202125240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden … 19 Aug 2022 No Maladministration Newlon Housing Trust (202123300) Case 202123300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of pests in her home. 19 Aug 2022 Maladministration Onward Homes Limited (202107346) Case 202107346 · Estate Management The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint … 19 Aug 2022 Outside Jurisdiction Tower Hamlets Homes (202205210) Case 202205210 · Financial The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil … 18 Aug 2022 Maladministration Haringey Council (202106442) Case 202106442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 18 Aug 2022 No Maladministration Innisfree Housing Association Limited (202112421) Case 202112421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. 18 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (201702669) Case 201702669 · Estate Management The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response … 18 Aug 2022 Partial Maladministration Sanctuary Housing Association (202016075) Case 202016075 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the neighbour in the upstairs flat. … 18 Aug 2022 No Maladministration Tower Hamlets Homes (202200653) Case 202200653 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her front door to be replaced and her … 18 Aug 2022 Partial Maladministration Wolverhampton City Council (202113087) Case 202113087 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the … 17 Aug 2022 Maladministration Hammersmith and Fulham Council (202102546) Case 202102546 · Managing Relations The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, … 17 Aug 2022 Reasonable Redress Hammersmith and Fulham Council (202204059) Case 202204059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof repairs. 17 Aug 2022 No Maladministration Jigsaw Homes Tameside (202106221) Case 202106221 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him. Response … 17 Aug 2022 No Maladministration Midland Heart Limited (202108007) Case 202108007 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a …