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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
1 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202106939) Case 202106939 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (201909566) Case 201909566 · ASB/Abuse/Nuisance The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (202126272) Case 202126272 · Managing Relations The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The … 1 Sep 2022 No Maladministration Trent & Dove Housing Limited (202123724) Case 202123724 · Managing Relations The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the … 31 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202120037) Case 202120037 · Managing Relations The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot … 31 Aug 2022 No Maladministration Anchor Hanover Group (202124720) Case 202124720 · Managing Relations The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling. 31 Aug 2022 Maladministration Barking and Dagenham Council (202005996) Case 202005996 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and … 31 Aug 2022 Maladministration Basildon Borough Council (202107854) Case 202107854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter … 31 Aug 2022 Outside Jurisdiction Birmingham City Council (202111917) Case 202111917 · Old Property Condition migrated-2025 The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in … 31 Aug 2022 No Maladministration Clarion Housing Association Limited (202109659) Case 202109659 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she … 31 Aug 2022 Maladministration Dudley Metropolitan Borough Council (202005287) Case 202005287 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a … 31 Aug 2022 Partial Maladministration Haringey Council (202100487) Case 202100487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing … 31 Aug 2022 Maladministration Hyde Housing Association Limited (202103910) Case 202103910 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the … 31 Aug 2022 Reasonable Redress LiveWest Homes Limited (202015987) Case 202015987 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is … 31 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202016578) Case 202016578 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling. 31 Aug 2022 Reasonable Redress Midland Heart Limited (202110765) Case 202110765 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of kitchen repairs. 31 Aug 2022 No Maladministration Midland Heart Limited (202121035) Case 202121035 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about a flea infestation and door gaps he said … 31 Aug 2022 No Maladministration Network Homes Limited (202112541) Case 202112541 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside … 31 Aug 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202009510) Case 202009510 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding … 31 Aug 2022 No Maladministration NSAH (Alliance Homes) Limited (201811350) Case 201811350 · Managing Relations The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her … 31 Aug 2022 Partial Maladministration Paragon Asra Housing Limited (202109830) Case 202109830 · Estate Management The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following … 31 Aug 2022 Partial Maladministration Peabody Trust (202112807) Case 202112807 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property … 31 Aug 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913) Case 202112913 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above. 31 Aug 2022 No Maladministration Royal Borough of Kensington and Chelsea (202120109) Case 202120109 · Financial The complaint is about the landlord's response to the resident’s queries about rent arrears on her account. 31 Aug 2022 No Maladministration Sovereign Housing Association Limited (202014672) Case 202014672 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant. 31 Aug 2022 Partial Maladministration Stoke-on-Trent City Council (202113456) Case 202113456 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift … 31 Aug 2022 Mediation Thames Valley Housing Association Limited (202115301) Case 202115301 · ASB/Abuse/Nuisance The complaint is about: 31 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202200377) Case 202200377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property. 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s … 31 Aug 2022 No Maladministration Vivid Housing Limited (202104383) Case 202104383 · Estate Management The complaint concerns how the landlord allocated the parking bays for the resident’s property. 31 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202115426) Case 202115426 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated … 30 Aug 2022 Maladministration A2Dominion Housing Group Limited (202110737) Case 202110737 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling. 30 Aug 2022 Maladministration Aster Group Limited (202112898) Case 202112898 · Estate Management The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s … 30 Aug 2022 Maladministration Birmingham City Council (202011026) Case 202011026 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 30 Aug 2022 No Maladministration Housing 21 (202107347) Case 202107347 · Estate Management The landlord’s handling of the resident’s concerns over other residents’ use of her housing scheme’s communal drying/garden area. 30 Aug 2022 Reasonable Redress Islington Council (202116052) Case 202116052 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 30 Aug 2022 Reasonable Redress Silva Homes Limited (202125865) Case 202125865 · Estate Management The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour. 30 Aug 2022 Partial Maladministration Soho Housing Association Limited (202111856) Case 202111856 · Financial The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the … 30 Aug 2022 Reasonable Redress Stroud District Council (202126000) Case 202126000 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for kitchen improvements. 30 Aug 2022 No Maladministration The Riverside Group Limited (202109918) Case 202109918 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills. 26 Aug 2022 No Maladministration Bournville Village Trust (202125427) Case 202125427 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its … 26 Aug 2022 Partial Maladministration Clarion Housing Association Limited (201914561) Case 201914561 · Managing Relations The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and … 26 Aug 2022 Severe Maladministration Clarion Housing Association Limited (202109355) Case 202109355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ reports of drain blockages. 26 Aug 2022 No Maladministration Dartford Borough Council (202108863) Case 202108863 · Financial Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof. 26 Aug 2022 Partial Maladministration Lambeth Council (202108805) Case 202108805 · Managing Relations The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s … 26 Aug 2022 No Maladministration Leeds City Council (202100672) Case 202100672 · Moving/Buying/Selling Home This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition … 26 Aug 2022 No Maladministration Livv Housing Group (202002814) Case 202002814 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. 26 Aug 2022 Maladministration Thames Valley Housing Association Limited (201906959) Case 201906959 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response … 26 Aug 2022 No Maladministration The Cambridge Housing Society Limited (202125794) Case 202125794 · Moving/Buying/Selling Home The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord …