Innisfree Housing Association Limited (202112253)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s complaints handling has also been investigated.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newcastle City Council (202126319)
The complaint is about the landlord’s response to the resident’s noise reports about a neighbour.
Platform Housing Group Limited (202204569)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property advertised in error. The associated complaint.
Rochdale Boroughwide Housing Limited (202221843)
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
Southern Housing Group Limited (202126214)
The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.
Bromford Housing Group Limited (202110482)
The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages and loss caused by a contractor following the fire; The landlord’s investigations and actions following the fire; The landlord’s management of a temporary decant for the resident; The landlord’s communication …
Charnwood Borough Council (202120834)
The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered.
Clarion Housing Association Limited (202219451)
The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s complaint handling.
Home Group Limited (202205972)
The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint.
Lambeth Council (202121344)
REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Leeds City Council (202121644)
The complaint relates to: The landlord’s management of a repair. The landlord’s management of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202212130)
The complaint is about the landlord’s response to the resident’s: Reports of damage caused by a leak. Associated complaints.
Metropolitan Thames Valley Housing (MTV) (202213899)
REPORT COMPLAINT 202213899 Metropolitan Thames Valley Housing 6 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (NHG) (202212007)
This complaint is about: The landlord’s handling of the service charge account which resulted in an overcharge. The landlord’s handling of the associated formal complaint.
Poplar Housing And Regeneration Community Association Limited (202110576)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated complaint.
Royal Borough Of Greenwich (202203567)
The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202116184)
The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint.
Southern Housing Group Limited (202116632)
The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from the communal drains. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202215678)
The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated formal complaint into these issues.
Thirteen Housing Group Limited (202213991)
The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.
Broxtowe Borough Council (202222398)
The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint.
Clarion Housing Association Limited (202125916)
The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the associated complaint.
Lambeth Council (202127410)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom.
Longhurst Group Limited (202118895)
The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy .
Peabody Trust (202015259)
REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Winchester City Council (202219185)
The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home.
Lambeth Council (202215187)
The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling of the associated complaint.
London Borough of Newham (202210355)
The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
The Riverside Group Limited (202121237)
The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due to the condition of his bathroom floor. The landlord’s record keeping.
Clarion Housing Association Limited (202120650)
The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden.
Harlow District Council (202101719)
The complaint is about the landlord’s handling of damp and mould and the level of compensation offered.
Leeds City Council (202213298)
The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment (PPE) when completing an inspection. Reports about the conduct of its operatives. Concerns about fibreglass in the property and the impact on his health. Concerns that the conduct of the …
London & Quadrant Housing Trust (L&Q) (202012728)
The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for compensation for damaged belongings. The resident’s complaint.
Together Housing Association Limited (202127388)
The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.
Accent Housing Limited (202213385)
The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint.
Guinness Housing Association Limited (202102203)
The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling.
Stonewater Limited (202122462)
The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out to remedy this. The landlord's handling of internal repairs to the property required to rectify damage caused by the water ingress. The landlord’s handling of the resident’s complaint.
Abri Group Limited (202204958)
REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Anchor Hanover Group (202107365)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated complaint.
Anchor Hanover Group (202119309)
The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Believe Housing Limited (202123552)
The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window screen by roof tiles that fell during a storm. Request for repairs to the roof following the storm. Associated complaint.
Beyond Housing Limited (202209518)
The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors.
Brighton and Hove City Council (202208056)
The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation following a leak to the property. The landlord’s complaint handling.
Bromford Housing Group Limited (202200247)
The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front and rear doors to the property. Reported repairs. Complaint handling.
Cheshire Peaks & Plains Housing Trust (202216157)
The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden.
Clarion Housing Association Limited (201909272)
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
Clarion Housing Association Limited (202112818)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.
Cornerstone Housing Limited (202126945)
The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to …
East Devon District Council (202120868)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The Ombudsman has also investigated the landlord’s complaint handling.
ForHousing Limited (202202552)
The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the associated repairs. The landlord’s response to the residents’ reports of damaged personal belongings. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)