South Cambridgeshire District Council (202216493)
The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wolverhampton City Council (202209800)
The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact arrangement (SPOC); and the removal of its SPOC.
Camden Council (202117312)
The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.
GreenSquareAccord Limited (202101087)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.
Leeds City Council (202208004)
The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.
Lewisham Council (202126424)
The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system ; and the landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202210777)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould Response to the resident’s reports of repairs. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Notting Hill Genesis (NHG) (202225734)
The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken.
Platform Housing Group Limited (202125707)
The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s request for sound proofing. The Ombudsman has also considered the landlord’s complaint handling.
Soho Housing Association Limited (202115216)
The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint about its decision.
Solihull Metropolitan Borough Council (202010123)
The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s handling of the installation of a new central heating system; The landlord’s handling of asbestos found in the property; Injury to the resident’s health caused by the installation of unsuitable …
Sovereign Network Homes (202125306)
The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the property.
Wandsworth Council (202120938)
This complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning services. Administration of the resident’s service charge account. Response to the resident’s reports of discrimination and fraudulent activities. Complaint handling.
Westminster City Council (202214558)
The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice.
Brighton and Hove City Council (202122936)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202109899)
The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.
Clarion Housing Association Limited (202112113)
The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.
Guinness Care and Support Limited (202124932)
The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident.
Hammersmith and Fulham Council (202102777)
This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen repairs. The associated complaint.
Incommunities Limited (202106979)
The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.
Leeds City Council (202112509)
The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated complaint.
North West Leicestershire District Council (202210568)
The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about how it handled her data.
Notting Hill Genesis (NHG) (202201501)
This complaint is regarding the landlord’s handling of: reports of others parking in the resident’s designated disabled parking bay, and; the related complaint handling.
Places for People Group Limited (202211133)
The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement.
Southwark Council (202115107)
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
Hyde Housing Association Limited (202209517)
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
Peak District Rural Housing Association Limited (202208459)
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
Sanctuary Housing Association (202215016)
The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.
Clarion Housing Association Limited (202125147)
The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.
Guinness Housing Association Limited (202222155)
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
ForHousing Limited (202214578)
The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The landlord’s complaint handling.
London Borough of Hackney (202206746)
The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow of waste in June 2020. The landlord’s handling of external repairs to a hole outside the property. The landlord’s handling of the associated complaint.
Platform Housing Group Limited (202125368)
This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.
Rykneld Homes Limited (202216532)
The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.
Southern Housing Group Limited (202221158)
The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling.
Chelmer Housing Partnership Limited (202120024)
The complaint is about the landlord’s handling of the resident’s request for adaptions to their property.
Home Group Limited (202111072)
This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build house. The Ombudsman has also decided to consider the landlord’s complaint handling as part of this complaint. Although this was not addressed directly in the landlord’s internal complaint procedure, paragraph …
Lambeth Council (202210645)
The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a refund. This Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202115995)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction with the major works (external paintwork). Decision to offset the credit on the resident’s service charge account against outstanding major works charges without informing the resident. Handling of the roof replacement. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202121929)
The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a sole tenancy and for a move. The Ombudsman will also consider the landlord’s complaint handling.
Nottingham City Council (202212363)
This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. The landlord’s record keeping.
Nottingham City Homes Registered Provider Limited (202217461)
The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into this matter.
Paragon Asra Housing Limited (202121913)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing repairs. The landlord’s handling of the associated formal complaint.
Peabody Trust (202125077)
The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or house swap. Reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202117482)
The complaint is about the landlord’s handling of the resident’s defect repair reports.
Red Kite Community Housing Limited (202117272)
The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.
Swindon Borough Council (202113605)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202206386)
The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.
Hammersmith and Fulham Council (202204800)
The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.
Homes Plus Limited (202210312)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of radiators within the property. Response to the resident’s request for a disabled parking bay. Complaint handling. The report also examines the landlord’s consideration of the resident’s household vulnerabilities.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)