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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
13 Sep 2022 No Maladministration Wandsworth Council (202127222) Case 202127222 · Estate Management The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of … 12 Sep 2022 Maladministration A2Dominion Housing Group Limited (202127034) Case 202127034 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 12 Sep 2022 Partial Maladministration Cornwall Housing Limited (202200208) Case 202200208 · Managing Relations The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst … 12 Sep 2022 No Maladministration Guinness Housing Association Limited (202128330) Case 202128330 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to … 12 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202120367) Case 202120367 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The … 12 Sep 2022 Maladministration Magenta Living (202113362) Case 202113362 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of missing bricks in the roof-space wall. 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 12 Sep 2022 Reasonable Redress Metropolitan Thames Valley Housing (202200447) Case 202200447 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot. 12 Sep 2022 Maladministration Nottingham City Homes Registered Provider Limited (202200729) Case 202200729 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint. 12 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202127664) Case 202127664 · Managing Relations The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of … 12 Sep 2022 Reasonable Redress Peabody Trust (202119360) Case 202119360 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance. 12 Sep 2022 Partial Maladministration Royal Borough Of Greenwich (202200574) Case 202200574 · Estate Management The complaint is about: 12 Sep 2022 No Maladministration Sanctuary Housing Association (202123803) Case 202123803 · Managing Relations The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings … 12 Sep 2022 Maladministration Southwark Council (202009093) Case 202009093 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint … 12 Sep 2022 Partial Maladministration The Riverside Group Limited (202114071) Case 202114071 · Financial The complaint is about: The landlord’s handling of the resident’s annual gas service. The landlord’s handling of radiator repairs. The … 12 Sep 2022 Partial Maladministration Vivid Housing Limited (202118947) Case 202118947 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at … 12 Sep 2022 Partial Maladministration Waltham Forest Council (202127241) Case 202127241 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint. 9 Sep 2022 Partial Maladministration Blackpool Council (202124721) Case 202124721 · Managing Relations The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; … 9 Sep 2022 Maladministration Colchester Borough Council (202119755) Case 202119755 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property. 9 Sep 2022 No Maladministration East Riding of Yorkshire Council (202120030) Case 202120030 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property. 9 Sep 2022 Partial Maladministration Habinteg Housing Association Limited (202008560) Case 202008560 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. … 9 Sep 2022 Maladministration Home Group Limited (202015188) Case 202015188 · Managing Relations This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling. 9 Sep 2022 No Maladministration Hyde Housing Association Limited (202121737) Case 202121737 · Managing Relations REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Sep 2022 Reasonable Redress Islington Council (202118103) Case 202118103 · Managing Relations The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and … 9 Sep 2022 No Maladministration Kingston upon Hull City Council (202118928) Case 202118928 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler. 9 Sep 2022 Partial Maladministration Livv Housing Group (202125700) Case 202125700 · Old Property Condition migrated-2025 The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled … 9 Sep 2022 Reasonable Redress Westminster City Council (202125071) Case 202125071 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property. 8 Sep 2022 Maladministration Chelmer Housing Partnership Limited (202113954) Case 202113954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also … 8 Sep 2022 Partial Maladministration Connect Housing Association Limited (202012071) Case 202012071 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. … 8 Sep 2022 Partial Maladministration Hyde Housing Association Limited (202126119) Case 202126119 · Managing Relations The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, … 8 Sep 2022 No Maladministration London & Quadrant Housing Trust (202105979) Case 202105979 · Financial The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges … 7 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201916107) Case 201916107 · Financial The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the … 7 Sep 2022 No Maladministration Kingston upon Thames Council (202116740) Case 202116740 · ASB/Abuse/Nuisance This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face … 6 Sep 2022 Partial Maladministration Metropolitan Thames Valley Housing (202122065) Case 202122065 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of faulty television aerial sockets. The associated complaint. 6 Sep 2022 Maladministration Westminster City Council (202102498) Case 202102498 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour. 5 Sep 2022 Maladministration Lewes District Council (202110510) Case 202110510 · Managing Relations The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling. 5 Sep 2022 Partial Maladministration London Borough of Hackney (201715166) Case 201715166 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs and his complaint. 5 Sep 2022 Reasonable Redress Settle Group (202122039) Case 202122039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould … 5 Sep 2022 Partial Maladministration Tower Hamlets Homes (202120234) Case 202120234 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint. 5 Sep 2022 Maladministration Westminster City Council (202126442) Case 202126442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property. 5 Sep 2022 No Maladministration Wokingham Borough Council (202108469) Case 202108469 · Managing Relations The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email. 4 Sep 2022 Outside Jurisdiction Clarion Housing Association Limited (202205716) Case 202205716 · Managing Relations REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called … 2 Sep 2022 Maladministration A2Dominion Housing Group Limited (202126092) Case 202126092 · Managing Relations The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s … 2 Sep 2022 No Maladministration Camden Council (202125295) Case 202125295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it. 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Salix Homes Limited (202119049) Case 202119049 · Estate Management The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property. 2 Sep 2022 Partial Maladministration Southwark Council (202102649) Case 202102649 · Managing Relations The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The … 2 Sep 2022 Maladministration Waverley Borough Council (202119471) Case 202119471 · Financial The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance … 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 1 Sep 2022 Maladministration Lambeth Council (202105690) Case 202105690 · Managing Relations REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …