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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
23 Sep 2022 Partial Maladministration Midland Heart Limited (202200019) Case 202200019 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her … 23 Sep 2022 No Maladministration Optivo (now Southern Housing) (202112494) Case 202112494 · Managing Relations The complaint is about the landlord’s handling of: A request for repairs to the resident’s windows. The resident’s request for … 23 Sep 2022 No Maladministration Plus Dane Housing Limited (202126563) Case 202126563 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs. 23 Sep 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202016666) Case 202016666 · Estate Management The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and … 23 Sep 2022 Maladministration Sovereign Housing Association Limited (202003454) Case 202003454 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint. 23 Sep 2022 No Maladministration Westward Housing Group Limited (202117310) Case 202117310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall. 22 Sep 2022 Maladministration A2Dominion Housing Group Limited (202013653) Case 202013653 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint … 22 Sep 2022 Maladministration Lambeth Council (202012031) Case 202012031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour. 22 Sep 2022 Reasonable Redress Metropolitan Thames Valley Housing (202107518) Case 202107518 · Financial The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property … 22 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202112107) Case 202112107 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the … 22 Sep 2022 Maladministration Sanctuary Affordable Housing Limited (202126574) Case 202126574 · Estate Management The complaint is about the landlord’s handling of repairs to the communal fire panel. 21 Sep 2022 Maladministration Southwark Council (202111047) Case 202111047 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint. 20 Sep 2022 Maladministration Basildon Borough Council (202125438) Case 202125438 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint. 20 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201915325) Case 201915325 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s … 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 20 Sep 2022 Partial Maladministration Gentoo Group Limited (202200176) Case 202200176 · Financial The complaint is about the landlord’s handling of: Report of repair issues to the roof. Report of repair issues to … 20 Sep 2022 Partial Maladministration Longhurst Group Limited (202202236) Case 202202236 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be reimbursed for increased water bills following a … 20 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202001603) Case 202001603 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the issues with rubbish disposal on the estate. 20 Sep 2022 Reasonable Redress One Manchester Limited (202125957) Case 202125957 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and … 20 Sep 2022 Maladministration The Guinness Partnership Limited (202110442) Case 202110442 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 20 Sep 2022 No Maladministration Vivid Housing Limited (202127008) Case 202127008 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy. 20 Sep 2022 Partial Maladministration Wandle Housing Association Limited (202200372) Case 202200372 · Managing Relations The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint. 17 Sep 2022 Maladministration GreenSquareAccord Limited (202126969) Case 202126969 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs. 17 Sep 2022 No Maladministration Midland Heart Limited (202015312) Case 202015312 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request … 16 Sep 2022 Partial Maladministration Barking and Dagenham Council (202112565) Case 202112565 · Financial This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns … 16 Sep 2022 No Maladministration Kingston upon Thames Council (202116744) Case 202116744 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The … 16 Sep 2022 Maladministration London Borough of Hounslow (202201697) Case 202201697 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in his living room. 16 Sep 2022 Maladministration London & Quadrant Housing Trust (202015494) Case 202015494 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 16 Sep 2022 Partial Maladministration Notting Hill Genesis (202117181) Case 202117181 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The … 16 Sep 2022 Partial Maladministration Onward Homes Limited (202120506) Case 202120506 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a … 16 Sep 2022 Reasonable Redress Onward Homes Limited (202121493) Case 202121493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 16 Sep 2022 Maladministration Wandsworth Council (202118003) Case 202118003 · Old Property Condition migrated-2025 The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; … 15 Sep 2022 Maladministration Anchor Hanover Group (202202623) Case 202202623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back … 15 Sep 2022 No Maladministration Flagship Housing Group Limited (202101003) Case 202101003 · Managing Relations REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Sep 2022 Maladministration Great Places Housing Association (202204457) Case 202204457 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken … 15 Sep 2022 Maladministration Hammersmith and Fulham Council (202128621) Case 202128621 · Managing Relations The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the … 15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 15 Sep 2022 Maladministration London Borough of Hackney (202128440) Case 202128440 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable … 15 Sep 2022 Maladministration London Borough of Hackney (202201032) Case 202201032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water. 15 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202125466) Case 202125466 · Estate Management The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway. 15 Sep 2022 Partial Maladministration Metropolitan Thames Valley Housing (202107086) Case 202107086 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s report of an incident that included threats made to her … 14 Sep 2022 Partial Maladministration Adur District Council (202109633) Case 202109633 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in … 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202112293) Case 202112293 · Managing Relations The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also … 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202124361) Case 202124361 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors. 14 Sep 2022 Severe Maladministration Lambeth Council (202118403) Case 202118403 · Information and data management REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Sep 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202121850) Case 202121850 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: 14 Sep 2022 Outside Jurisdiction Thames Valley Housing Association Limited (202017426) Case 202017426 · Old Property Condition migrated-2025 The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen. 13 Sep 2022 Partial Maladministration East Riding of Yorkshire Council (202128382) Case 202128382 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access … 13 Sep 2022 No Maladministration Habinteg Housing Association Limited (202002958) Case 202002958 · Information and data management The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to … 13 Sep 2022 No Maladministration Orbit Housing Association Limited (202121373) Case 202121373 · Financial The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.