London & Quadrant Housing Trust (L&Q) (202204023)
The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202207268)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent repairs. Complaint.
Peabody Trust (202202191)
The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.
Salix Homes Limited (202204293)
The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system.
Westminster City Council (202124824)
This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.
Clarion Housing Association Limited (202128485)
This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint.
GreenSquareAccord Limited (202221253)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
Haringey London Borough Council (202122735)
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
Hightown Housing Association Limited (202101957)
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.
Islington Council (202215237)
The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision not to refund the resident’s council tax. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Karbon Homes Limited (202119326)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his neighbour. The resident’s reports of antisocial behaviour (ASB), the conduct of a staff member and disability discrimination. The installation of grab rails at the property. The resident’s concerns regarding access …
Lambeth Council (202202730)
The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202120968)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202122722)
The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response to the resident’s request for reasonable adjustments. Complaints handling.
Moat Housing Group Limited (202116694)
The complaint is about the landlord’s: handling of the replacement of the fence adjacent to a neighbouring property, and; complaint handling.
Notting Hill Genesis (NHG) (202215893)
The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment.
Peabody Trust (201900088)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s handling of the resident's reports of noise from a neighbour. The landlord’s handling of the resident’s reports of anti-social behaviour from a neighbour. The landlord’s complaint handling.
Sanctuary Housing Association (202207418)
The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.
South Tyneside Council (202210397)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Leicester City Council (202108372)
This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer.
London Borough of Hillingdon (202222294)
The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.
Metropolitan Thames Valley Housing (MTV) (202213920)
The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage and expense. The associated complaint.
Orbit Housing Association Limited (202216378)
The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.
Peabody Trust (202104206)
The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a neighbour. This Service has also considered the landlord’s complaint handling.
Southwark Council (202200137)
The complaint is about the response to the resident’s request to install a toilet upstairs in her property.
Wigan Metropolitan Borough Council (202217029)
The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint.
Bromsgrove District Housing Trust Limited (202122741)
The complaint is about:
Clarion Housing Association Limited (202201201)
The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.
Great Places Housing Association (202207174)
The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.
Guinness Housing Association Limited (202216793)
The complaint is about the landlord’s response to the resident’s report of staff misconduct.
Hammersmith and Fulham Council (202204283)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated complaint, including the amount of compensation offered.
Hammersmith and Fulham Council (202213507)
The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Havering Council (202115901)
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy. The landlord’s decision to charge the resident rent for the property. The landlord’s response to the resident’s request for support with his move. The landlord’s handling of …
Homes Plus Limited (202123949)
The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, garden, and rear doors. The landlord’s complaint management and level of compensation offered. This report also looks at the landlord’s information management and record keeping practices.
London & Quadrant Housing Trust (L&Q) (201915363)
The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint.
Sanctuary Housing Association (202217276)
The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s record keeping.
Settle Group (202211439)
The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.
The Riverside Group Limited (202116185)
The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.
Trent & Dove Housing Limited (202127701)
The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.
Westminster City Council (202121186)
The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The landlord’s regard to the resident’s vulnerabilities. The landlord's record keeping.
Clarion Housing Association Limited (202123938)
This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s handling of the resident’s reports of contamination in the water tank; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202206079)
The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for her personal belongings that were affected by the damp and mould.
East Devon District Council (202220645)
REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Home Group Limited (202117203)
The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.
Incommunities Limited (202012539)
The complaint is about the landlord’s handling of:
London Borough of Ealing (202210861)
The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.
London Borough of Hackney (202200920)
The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.
London Borough of Redbridge (202210856)
The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202114933)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance made about the resident. Staff behaviour.
London & Quadrant Housing Trust (L&Q) (202203890)
The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to another home due to disrepair issues. Complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)