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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
2 Oct 2022 No Maladministration Ashfield District Council (202200028) Case 202200028 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property. 2 Oct 2022 No Maladministration Camden Council (202126592) Case 202126592 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service. 30 Sep 2022 Partial Maladministration A2Dominion Housing Group Limited (202107046) Case 202107046 · Estate Management The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin … 30 Sep 2022 Maladministration Chesterfield Borough Council (202005710) Case 202005710 · Managing Relations REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2022 No Maladministration Clarion Housing Association Limited (202200310) Case 202200310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a bathroom replacement. 30 Sep 2022 Maladministration Lambeth Council (202100617) Case 202100617 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework … 30 Sep 2022 Partial Maladministration London Borough of Ealing (202103780) Case 202103780 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. … 30 Sep 2022 Maladministration London & Quadrant Housing Trust (202103815) Case 202103815 · Moving/Buying/Selling Home The complaint is about the landlords handling of void works and condition of the property. This service has also investigated … 30 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202200415) Case 202200415 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the … 30 Sep 2022 No Maladministration Notting Hill Genesis (202113786) Case 202113786 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be transferred to another property. The landlord’s handling … 30 Sep 2022 Partial Maladministration Onward Homes Limited (202013668) Case 202013668 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to … 30 Sep 2022 Reasonable Redress Paragon Asra Housing Limited (202103580) Case 202103580 · Old Property Condition migrated-2025 The complaint is about the landlord’s communication about the property’s energy supply. 30 Sep 2022 No Maladministration Rochdale Boroughwide Housing Limited (202201992) Case 202201992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request … 30 Sep 2022 Reasonable Redress Sanctuary Housing Association (202203991) Case 202203991 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at … 30 Sep 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202202420) Case 202202420 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal … 30 Sep 2022 Partial Maladministration Southwark Council (202125200) Case 202125200 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on … 29 Sep 2022 Maladministration Cross Keys Homes Limited (202115873) Case 202115873 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower. 29 Sep 2022 Maladministration Hammersmith and Fulham Council (202112783) Case 202112783 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s move following a fire at her property. 29 Sep 2022 Maladministration London Borough of Hackney (202111008) Case 202111008 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well … 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 29 Sep 2022 Partial Maladministration Notting Hill Genesis (NHG) (202108980) Case 202108980 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling. 29 Sep 2022 No Maladministration Sovereign Network Homes (202015554) Case 202015554 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: communication with him using hard copy correspondence; approach to property management of the … 29 Sep 2022 No Maladministration Vivid Housing Limited (202012617) Case 202012617 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for … 28 Sep 2022 Maladministration Basildon Borough Council (202203138) Case 202203138 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. … 28 Sep 2022 No Maladministration Clarion Housing Association Limited (202016189) Case 202016189 · ASB/Abuse/Nuisance This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to … 28 Sep 2022 Maladministration Crawley Borough Council (202200784) Case 202200784 · Managing Relations The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. … 28 Sep 2022 Maladministration Hyde Housing Association Limited (202012374) Case 202012374 · Managing Relations The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by … 28 Sep 2022 Partial Maladministration Lambeth Council (201907909) Case 201907909 · Financial The complaint is about the landlord’s handling of: Damp in the resident’s property and the length of time taken to … 28 Sep 2022 Reasonable Redress Sanctuary Housing Association (202127336) Case 202127336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom. 27 Sep 2022 No Maladministration Community Gateway Association Limited (202127389) Case 202127389 · Estate Management The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden. 27 Sep 2022 Outside Jurisdiction Kingston upon Thames Council (202116748) Case 202116748 · Managing Relations The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat … 27 Sep 2022 No Maladministration Lewisham Council (202011375) Case 202011375 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered … 27 Sep 2022 Reasonable Redress The Guinness Partnership Limited (202200956) Case 202200956 · Moving/Buying/Selling Home The complaint is about the landlord’s communication in relation to the resident’s application to sell the property. 27 Sep 2022 Maladministration Walsall Housing Group Limited (202127405) Case 202127405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues. 27 Sep 2022 No Maladministration Yorkshire Housing Limited (202200611) Case 202200611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in … 26 Sep 2022 No Maladministration Citizen Housing (202112942) Case 202112942 · Old Property Condition migrated-2025 The complaint is about: The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas … 26 Sep 2022 Partial Maladministration Lambeth Council (202005612) Case 202005612 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 26 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202109537) Case 202109537 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in … 26 Sep 2022 No Maladministration Midland Heart Limited (202113043) Case 202113043 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling. 26 Sep 2022 Maladministration Optivo (202202109) Case 202202109 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. … 26 Sep 2022 Partial Maladministration Places for People Homes Limited (202012396) Case 202012396 · Managing Relations The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the … 26 Sep 2022 Maladministration Tower Hamlets Homes (202127767) Case 202127767 · Estate Management The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property … 26 Sep 2022 Maladministration Tower Hamlets Homes (202204027) Case 202204027 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property. 26 Sep 2022 Maladministration Walsall Housing Group Limited (202125063) Case 202125063 · Old Property Condition migrated-2025 REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Sep 2022 Reasonable Redress Waltham Forest Council (202101260) Case 202101260 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows. 24 Sep 2022 Maladministration Onward Homes Limited (202120809) Case 202120809 · Managing Relations The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint. 23 Sep 2022 No Maladministration Castles & Coasts Housing Association Limited (202116974) Case 202116974 · Estate Management The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s … 23 Sep 2022 Partial Maladministration Clarion Housing Association Limited (202102330) Case 202102330 · Financial REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Sep 2022 Partial Maladministration Flagship Housing Group Limited (202001300) Case 202001300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s … 23 Sep 2022 Partial Maladministration London & Quadrant Housing Trust (202104577) Case 202104577 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling.