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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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31 Jan 2024 Maladministration Peabody Trust (202205548) Case 202205548 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response … 31 Jan 2024 Partial Maladministration Peabody Trust (202208235) Case 202208235 · Financial The complaint is about the landlord’s: Response to concerns about the information provided when the residents purchased the property. Reasonableness … 31 Jan 2024 Partial Maladministration Peabody Trust (202214122) Case 202214122 · Managing Relations The complaint is about : The landlord’s handling of the resident’s concerns about the condition of the property when he … 31 Jan 2024 Maladministration Peabody Trust (202215646) Case 202215646 · Information and data management The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This … 30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202309) Case 202202309 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs, mostly as a result of … 30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206684) Case 202206684 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for trunking to be removed from her property and … 30 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212405) Case 202212405 · Managing Relations The complaint is about the landlord’s handling of: Reported smells that affected the resident’s property. The replacement of the kitchen … 30 Jan 2024 Maladministration Peabody Trust (202111453) Case 202111453 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents report of disturbance from delivery men ringing his doorbell. The … 30 Jan 2024 Partial Maladministration Peabody Trust (202208808) Case 202208808 · Estate Management The complaint is about: The landlord’s response to issues the resident raised regarding the delivery of communal maintenance and housing … 26 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203840) Case 202203840 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak. The landlord’s complaint handling. 26 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214632) Case 202214632 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the condition of the bathroom walls and the … 24 Jan 2024 Maladministration Watford Community Housing Trust (202301550) Case 202301550 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Works to insulate the porch … 23 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204724) Case 202204724 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required at the property including cracks in … 18 Jan 2024 Maladministration Peabody Trust (202015707) Case 202015707 · Managing Relations The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. … 18 Jan 2024 Maladministration Peabody Trust (202114311) Case 202114311 · Financial The complaint is about the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry … 18 Jan 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202106192) Case 202106192 · Managing Relations The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) … 17 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219440) Case 202219440 · Estate Management The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within … 16 Jan 2024 Partial Maladministration Peabody Trust (202215552) Case 202215552 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint … 12 Jan 2024 Maladministration Newlon Housing Trust (202302204) Case 202302204 · Managing Relations The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer … 11 Jan 2024 Partial Maladministration Raven Housing Trust Limited (202116683) Case 202116683 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom … 10 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200947) Case 202200947 · Financial The complaint is about: A personal injury claim by the resident due to delays in the installation of the heating … 9 Jan 2024 No Maladministration Hornsey Housing Trust Limited (202202399) Case 202202399 · Managing Relations REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202125101) Case 202125101 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water. The replacement boiler. … 5 Jan 2024 Partial Maladministration Peabody Trust (202214079) Case 202214079 · Estate Management The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the … 5 Jan 2024 Partial Maladministration Peabody Trust (202214787) Case 202214787 · Managing Relations The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects … 4 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207520) Case 202207520 · Estate Management The complaint is about the landlord's handling of: External window cleaning and the associated service charges. The resident's concerns about … 22 Dec 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202098) Case 202202098 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The landlord’s complaint handling. 22 Dec 2023 Maladministration Peabody Trust (201907372) Case 201907372 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered … 22 Dec 2023 Maladministration Peabody Trust (202205160) Case 202205160 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about gas servicing and the management of appointments. The … 22 Dec 2023 Partial Maladministration Peabody Trust (202224605) Case 202224605 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of rodents in the property. The landlord’s complaints handling. 21 Dec 2023 No Maladministration Joseph Rowntree Housing Trust (202216191) Case 202216191 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127252) Case 202127252 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling. 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202223386) Case 202223386 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following … 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202226260) Case 202226260 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his upstairs neighbour. Flooding … 21 Dec 2023 Partial Maladministration Peabody Trust (202218532) Case 202218532 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of rats in her loft. Repairs to the resident's … 21 Dec 2023 Maladministration Watford Community Housing Trust (202211914) Case 202211914 · Financial The complaint is about the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s … 20 Dec 2023 No Maladministration Peabody Trust (202208366) Case 202208366 · Financial The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated … 19 Dec 2023 Partial Maladministration Peabody Trust (202203174) Case 202203174 · Financial The complaint is about: The level of the resident’s rent. The landlord’s handling of the resident’s concerns about the level … 19 Dec 2023 Maladministration Raven Housing Trust Limited (202017342) Case 202017342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: noise transference. fire safety in the building. complaint … 18 Dec 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202207011) Case 202207011 · Estate Management The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s … 18 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120966) Case 202120966 · Estate Management The complaint is about the landlord’s handling of: Repairs to the building following a burglary. The resident’s request for it … 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 18 Dec 2023 Partial Maladministration Peabody Trust (202215699) Case 202215699 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of reports about the resident’s alleged antisocial behaviour (ASB). The Ombudsman has also … 15 Dec 2023 Maladministration Peabody Trust (202102403) Case 202102403 · Estate Management The complaint is about the landlord’s handling of the resident’s request for it to secure its own access to the … 15 Dec 2023 Reasonable Redress Peabody Trust (202114635) Case 202114635 · Managing Relations The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling. 14 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121266) Case 202121266 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also investigated … 14 Dec 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202209759) Case 202209759 · Managing Relations The complaint is about the landlord’s: handling of repairs to the balcony door; handling of reports of a rat infestation; … 6 Dec 2023 Maladministration Peabody Trust (202223341) Case 202223341 · Managing Relations The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint. 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202200638) Case 202200638 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial … 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205311) Case 202205311 · Financial The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint …