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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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26 Aug 2025 Reasonable Redress Incommunities Limited (202309239) Case 202309239 · Financial The complaint is about the landlord's response to the resident's enquiries about her rent account and payments. 26 Aug 2025 Mediation Irwell Valley Housing Association Limited (202420100) Case 202420100 · Old Property Condition categories The complaint is about the resident’s reports of a leak causing damp and mould at the property. 26 Aug 2025 No Maladministration Jigsaw Homes Group Limited (202422730) Case 202422730 · Responsive repairs/activity The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that … 26 Aug 2025 Reasonable Redress Stonewater Limited (202445844) Case 202445844 · Financial The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311901) Case 202311901 · Managing Relations The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202347323) Case 202347323 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and … 22 Aug 2025 Maladministration Clarion Housing Association Limited (202415814) Case 202415814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal … 22 Aug 2025 No Maladministration Clarion Housing Association Limited (202419523) Case 202419523 · Managing Relations The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice. 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202444359) Case 202444359 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other … 22 Aug 2025 No Maladministration Curo Places Limited (202420836) Case 202420836 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. … 22 Aug 2025 Maladministration Home Group Limited (202346602) Case 202346602 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and … 22 Aug 2025 Maladministration Orbit Group Limited (202409476) Case 202409476 · Estate Management The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the … 22 Aug 2025 No Maladministration Origin Housing Limited (202332476) Case 202332476 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about … 21 Aug 2025 Maladministration Clarion Housing Association Limited (202422247) Case 202422247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s … 21 Aug 2025 Maladministration GreenSquareAccord Limited (202337417) Case 202337417 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints. 21 Aug 2025 Reasonable Redress Hyde Housing Association Limited (202343866) Case 202343866 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered. 21 Aug 2025 Outside Jurisdiction Stonewater Limited (202441735) Case 202441735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint 21 Aug 2025 Partial Maladministration Yorkshire Housing Limited (202422353) Case 202422353 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: repairs. temporary accommodation. 21 Aug 2025 No Maladministration Your Housing Group Limited (202332667) Case 202332667 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his … 20 Aug 2025 Partial Maladministration Curo Places Limited (202335110) Case 202335110 · ASB/Abuse/Nuisance REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202423297) Case 202423297 · Financial The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. … 20 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202322523) Case 202322523 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. 20 Aug 2025 No Maladministration The Guinness Partnership Limited (202429616) Case 202429616 · Managing Relations The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of … 19 Aug 2025 Maladministration Abri Group Limited (202447225) Case 202447225 · Managing Relations The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered … 19 Aug 2025 Reasonable Redress Citizen Housing Group Limited (202443564) Case 202443564 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 19 Aug 2025 Partial Maladministration GreenSquareAccord Limited (202431242) Case 202431242 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have … 19 Aug 2025 No Maladministration Karbon Homes Limited (202447406) Case 202447406 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). 19 Aug 2025 Maladministration One Housing Group Limited (202344562) Case 202344562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety check. 19 Aug 2025 Maladministration Vico Homes Limited (202346319) Case 202346319 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for a new garden fence. 18 Aug 2025 Partial Maladministration Abri Group Limited (202450758) Case 202450758 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202338200) Case 202338200 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202420670) Case 202420670 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports. 18 Aug 2025 Severe Maladministration Hyde Housing Association Limited (202429476) Case 202429476 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a communal front door. 18 Aug 2025 Reasonable Redress Moat Homes Limited (202421788) Case 202421788 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery … 18 Aug 2025 Maladministration Paragon Asra Housing Limited (202447334) Case 202447334 · Managing Relations The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the … 18 Aug 2025 Partial Maladministration Places for People Group Limited (202423085) Case 202423085 · Financial The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The … 18 Aug 2025 Maladministration Stonewater Limited (202340091) Case 202340091 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage. 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202422438) Case 202422438 · Financial The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202448810) Case 202448810 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202320456) Case 202320456 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202434551) Case 202434551 · Managing Relations The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s … 15 Aug 2025 No Maladministration Aster Group Limited (202438674) Case 202438674 · Financial The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos. 15 Aug 2025 No Maladministration Gateway Housing Association Limited (202400771) Case 202400771 · Financial The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing … 15 Aug 2025 Maladministration Incommunities Limited (202444944) Case 202444944 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests in the property. 15 Aug 2025 Partial Maladministration One Housing Group Limited (202347825) Case 202347825 · Estate Management The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property … 15 Aug 2025 Partial Maladministration Places for People Group Limited (202431114) Case 202431114 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s … 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202347800) Case 202347800 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about her garden path. 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202405704) Case 202405704 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door. 15 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202407989) Case 202407989 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler. 15 Aug 2025 Maladministration The Riverside Group Limited (202347969) Case 202347969 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.