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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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28 Nov 2024 Partial Maladministration Southwark Council (202301749) Case 202301749 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The … 28 Nov 2024 No Maladministration Southwark Council (202315999) Case 202315999 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for … 28 Nov 2024 Partial Maladministration Stevenage Borough Council (202318596) Case 202318596 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a … 28 Nov 2024 No Maladministration Waltham Forest Council (202410478) Case 202410478 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to … 28 Nov 2024 Outside Jurisdiction Welwyn Hatfield Borough Council (202233915) Case 202233915 · Old Property Condition migrated-2025 REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Nov 2024 No Maladministration Connexus Homes Limited (202310904) Case 202310904 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The … 27 Nov 2024 Maladministration Islington Council (202224543) Case 202224543 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint. 27 Nov 2024 Maladministration Islington Council (202320838) Case 202320838 · Managing Relations The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling. 27 Nov 2024 Maladministration Lambeth Council (202229980) Case 202229980 · Managing Relations The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also … 27 Nov 2024 Maladministration Lambeth Council (202327732) Case 202327732 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman … 27 Nov 2024 No Maladministration Leeds City Council (202328244) Case 202328244 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating … 27 Nov 2024 Maladministration Thurrock Council (202301374) Case 202301374 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works required in the resident’s property. 26 Nov 2024 Partial Maladministration City of Doncaster Council (202311557) Case 202311557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 26 Nov 2024 No Maladministration City of Westminster Council (202224975) Case 202224975 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; … 26 Nov 2024 Maladministration Hammersmith and Fulham Council (202317776) Case 202317776 · Old Property Condition categories The complaint is about the landlord’s handling of fencing repairs. 26 Nov 2024 No Maladministration Kingston upon Thames Council (202321048) Case 202321048 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal … 26 Nov 2024 Maladministration Lambeth Council (202302113) Case 202302113 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Annual gas safety check appointments. The associated complaint. 26 Nov 2024 Maladministration Lambeth Council (202340018) Case 202340018 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s … 26 Nov 2024 Maladministration Lambeth Council (202400611) Case 202400611 · Financial The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s … 26 Nov 2024 Partial Maladministration Southwark Council (202341713) Case 202341713 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling … 26 Nov 2024 Outside Jurisdiction Waltham Forest Council (202406940) Case 202406940 · Old Resident Involvement categories The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association … 25 Nov 2024 Maladministration Adur District Council (202302149) Case 202302149 · Information and data management The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has … 25 Nov 2024 Maladministration East Riding of Yorkshire Council (202320791) Case 202320791 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block … 25 Nov 2024 Maladministration Lambeth Council (202401763) Case 202401763 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp … 25 Nov 2024 No Maladministration Leeds City Council (202335122) Case 202335122 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement … 25 Nov 2024 Manchester City Council (202330588) Case 202330588 · Estate Management The complaint is about the landlord’s handling of a tree maintenance request. The Ombudsman has also investigated the landlord’s handling … 25 Nov 2024 Newcastle City Council (202227568) Case 202227568 · Managing Relations The complaint is about the landlord’s handling of; repairs to the resident’s property, the resident’s complaint. 25 Nov 2024 Severe Maladministration North West Leicestershire District Council (202225027) Case 202225027 · Old Property Condition categories The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the … 25 Nov 2024 Partial Maladministration Nottingham City Council (202312316) Case 202312316 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of repairs; reports of damp and mould; associated complaint. 25 Nov 2024 Maladministration South Tyneside Council (202312194) Case 202312194 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all … 25 Nov 2024 Maladministration Waltham Forest Council (202414662) Case 202414662 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff. 22 Nov 2024 No Maladministration Portsmouth City Council (202346800) Case 202346800 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould … 22 Nov 2024 Maladministration Reading Borough Council (202323849) Case 202323849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of … 22 Nov 2024 Maladministration South Tyneside Council (202405769) Case 202405769 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. 22 Nov 2024 Maladministration Southwark Council (202309545) Case 202309545 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The … 22 Nov 2024 Reasonable Redress Southwark Council (202342913) Case 202342913 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling. 22 Nov 2024 Maladministration Waltham Forest Council (202230072) Case 202230072 · Estate Management The complaint is about the landlord’s handling of the resident’s report that the locks on her pram shed were changed … 21 Nov 2024 Outside Jurisdiction East Riding of Yorkshire Council (202308393) Case 202308393 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire doors. 21 Nov 2024 Partial Maladministration Lewes District Council (202343599) Case 202343599 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 21 Nov 2024 Maladministration Newcastle City Council (202305992) Case 202305992 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs caused by possible subsidence. 20 Nov 2024 No Maladministration Leeds City Council (202304762) Case 202304762 · Financial The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the … 19 Nov 2024 Maladministration Camden Council (202307298) Case 202307298 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould … 19 Nov 2024 Partial Maladministration Camden Council (202409306) Case 202409306 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The … 19 Nov 2024 Outside Jurisdiction Dacorum Borough Council (202335702) Case 202335702 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould. 19 Nov 2024 Maladministration Haringey London Borough Council (202301477) Case 202301477 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint … 19 Nov 2024 Maladministration Lambeth Council (202220339) Case 202220339 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the … 19 Nov 2024 Maladministration Norwich City Council (202400012) Case 202400012 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint. 19 Nov 2024 Partial Maladministration Southwark Council (202300853) Case 202300853 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front … 18 Nov 2024 Partial Maladministration Barnsley Metropolitan Borough Council (202322792) Case 202322792 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling. 18 Nov 2024 Maladministration Charnwood Borough Council (202222678) Case 202222678 · Financial The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.