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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
12 Oct 2022 Maladministration Cornwall Housing Limited (202104789) Case 202104789 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 11 Oct 2022 Reasonable Redress Brent Council (202101477) Case 202101477 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a … 11 Oct 2022 Partial Maladministration Hammersmith and Fulham Council (202118208) Case 202118208 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 11 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200817) Case 202200817 · Financial The complaint is about the landlord’s handling of the resident’s water bill rebate. 11 Oct 2022 Partial Maladministration Stonewater Limited (202120615) Case 202120615 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating system. The resident’s request for her kitchen … 11 Oct 2022 No Maladministration The Riverside Group Limited (202204973) Case 202204973 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her … 10 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202201210) Case 202201210 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling. 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200575) Case 202200575 · Financial The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202206325) Case 202206325 · Estate Management REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 10 Oct 2022 No Maladministration Newham Council (202114253) Case 202114253 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the … 10 Oct 2022 No Maladministration Paragon Asra Housing Limited (202106606) Case 202106606 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be … 10 Oct 2022 Maladministration Richmond Housing Partnership Limited (202203469) Case 202203469 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint. 10 Oct 2022 Partial Maladministration Southern Housing Group Limited (202126196) Case 202126196 · Managing Relations The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling. 10 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202106528) Case 202106528 · Financial The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. … 9 Oct 2022 Severe Maladministration Believe Housing Limited (202127840) Case 202127840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling. 9 Oct 2022 Maladministration Haringey London Borough Council (202201601) Case 202201601 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s back door. 9 Oct 2022 Maladministration Southwark Council (202125127) Case 202125127 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The … 7 Oct 2022 Maladministration Clarion Housing Association Limited (202114359) Case 202114359 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related … 7 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202113524) Case 202113524 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike. 7 Oct 2022 No Maladministration Vivid Housing Limited (202014652) Case 202014652 · Financial The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the … 7 Oct 2022 Partial Maladministration Wiltshire Council (202108732) Case 202108732 · Financial The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response … 6 Oct 2022 No Maladministration Clarion Housing Association Limited (202121725) Case 202121725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property. 6 Oct 2022 Maladministration ForHousing Limited (202203565) Case 202203565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 6 Oct 2022 Maladministration Hyde Housing Association Limited (202128018) Case 202128018 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s … 6 Oct 2022 Maladministration North Northamptonshire Council (202109405) Case 202109405 · Managing Relations This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling. 6 Oct 2022 Reasonable Redress North Star Housing Group (202110682) Case 202110682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system. 6 Oct 2022 Maladministration Royal Borough Of Greenwich (202123777) Case 202123777 · Managing Relations REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Oct 2022 Maladministration The Riverside Group Limited (202204382) Case 202204382 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. 5 Oct 2022 Maladministration Dacorum Borough Council (202121576) Case 202121576 · Managing Relations The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. … 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 5 Oct 2022 No Maladministration Royal Borough of Kensington and Chelsea (202010924) Case 202010924 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage … 5 Oct 2022 Maladministration Sanctuary Housing Association (202105534) Case 202105534 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for repairs to the windows. 5 Oct 2022 No Maladministration The Guinness Partnership Limited (202126599) Case 202126599 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 5 Oct 2022 No Maladministration Vivid Housing Limited (202117855) Case 202117855 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his … 4 Oct 2022 Maladministration Cambridge City Council (202203164) Case 202203164 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the … 4 Oct 2022 Maladministration Hammersmith and Fulham Council (202116417) Case 202116417 · Managing Relations The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and … 4 Oct 2022 Maladministration Lewisham Council (202120613) Case 202120613 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom. 4 Oct 2022 No Maladministration London Borough of Hackney (202102823) Case 202102823 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown. 4 Oct 2022 No Maladministration Torus62 Limited (202120233) Case 202120233 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed … 4 Oct 2022 Reasonable Redress Unity Housing Association Limited (202114884) Case 202114884 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight … 3 Oct 2022 Maladministration Bromsgrove District Housing Trust Limited (202126525) Case 202126525 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint. 3 Oct 2022 No Maladministration Clarion Housing Association Limited (202102884) Case 202102884 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal of a request for a management transfer. 3 Oct 2022 No Maladministration Home Group Limited (202203575) Case 202203575 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property. 3 Oct 2022 No Maladministration London & Quadrant Housing Trust (202012626) Case 202012626 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of … 3 Oct 2022 Partial Maladministration Longhurst Group Limited (202200741) Case 202200741 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 3 Oct 2022 Maladministration Notting Hill Genesis (202122700) Case 202122700 · Managing Relations The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling. 3 Oct 2022 Reasonable Redress Torus62 Limited (202128612) Case 202128612 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property. 3 Oct 2022 Maladministration Wandle Housing Association Limited (202125432) Case 202125432 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling. 3 Oct 2022 No Maladministration Yorkshire Housing Limited (202203578) Case 202203578 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching …