The Guinness Partnership Limited (202200794)
The complaint is about:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Thirteen Housing Group Limited (202229570)
The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of garden decking and repairs to the underlying concrete.
Haringey London Borough Council (202208301)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.
Lambeth Council (202126158)
The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.
London Borough of Newham (202124872)
The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202203480)
The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent reimbursement request. The resident’s reports of damp and mould following the leak. The related complaint.
Orbit Group Limited (202009566)
The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.
Sanctuary Housing Association (201901900)
The complaint is about: The landlord’s response to the resident’s reports concerning water ingress and resultant damp and mould. The landlord’s response to the resident’s reports of repairs to the external door and windows. The landlord’s response to the resident’s concerns regarding gas servicing appointments in 2019. The landlord’s complaint …
Settle Group (202216816)
The complaint is about: The landlord’s handling of the resident’s kitchen renewal and subsequent compensation offer. The landlord’s handling of the associated complaint.
Silva Homes Limited (202213671)
The complaint is about the landlord’s handling of concerns about staff conduct.
Sovereign Housing Association Limited (202214966)
The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring in the resident’s property. The associated formal complaint into these matters.
Sovereign Network Homes (202216523)
The complaint is about the landlord’s handling of repairs to the resident’s driveway.
Hackney Council (202210348)
The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services.
Hyde Housing Association Limited (202203653)
The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate the resolutions offered in respect of previous complaints.
Islington Council (202210745)
The complaint relates to: The landlord’s management of the mutual exchange process. The landlord’s management of the major works transfer process. The landlord’s handling of the resident’s complaint.
Lambeth Council (202122594)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak caused by outstanding roof repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202117191)
REPORT COMPLAINT 202117191 Metropolitan Thames Valley Housing 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Metropolitan Thames Valley Housing (MTV) (202208539)
This complaint is about the landlord’s: Response to requests for an External Wall System (EWS1) form. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202208632)
The complaint is about: the landlord’s response to the resident’s concerns about staff conduct. The landlord’s handling of its decision to place a caution alert on the resident’s record. The landlord’s complaint handling.
Orbit Group Limited (202108657)
The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.
Platform Housing Group Limited (202208814)
The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.
Southwark Council (202201645)
The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades.
Halton Housing (202123835)
The complaint is about the landlord's handling of the residents’ report of antisocial behaviour (ASB), particularly in relation to a structure the neighbour erected in his garden.
Home Group Limited (202118097)
The complaint is about: the landlord’s response to the resident’s reports about garden maintenance and the associated service charge. the landlord’s response to the resident’s reports about communal cleaning and the associated service charge. the landlord’s response to the resident’s reports about the standard of maintenance of the communal areas. …
London & Quadrant Housing Trust (L&Q) (202209142)
The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay.
Magenta Living (202215038)
The complaint is about the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the resident.
Peabody Trust (202127601)
The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.
Sanctuary Housing Association (202122141)
The complaint is about the landlord’s:
A2Dominion Housing Group Limited (202205463)
The complaint is about the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. Record keeping.
Cornwall Housing Limited (202204685)
The complaint is about the landlord’s: handling of repairs to the property’s boiler; complaints handling.
Guinness Housing Association Limited (202216068)
The complaint is about the landlord’s response to the resident’s request for the installation of a shower.
Hackney Council (202113360)
The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and related disrepair issues; handling of the resident’s allegations of racial discrimination.
Incommunities Limited (202201911)
The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.
Newlon Housing Trust (202126082)
The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould, sink and shower blockages, broken water booster pump and exposed wiring). Handling of boiler repairs to the resident’s property.
North Warwickshire Borough Council (202123962)
The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.
Platform Housing Group Limited (202215851)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.
Sanctuary Housing Association (202126016)
The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also considered the associated complaint handling and offer of compensation.
Stonewater Limited (202206680)
The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
Cornwall Council (202216451)
The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.
Futures Housing Group Limited (202113588)
The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202120682)
The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property.
London Borough of Newham (202206717)
The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.
Longhurst Group Limited (202125338)
The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling.
Nottingham City Homes Registered Provider Limited (202208244)
The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202010178)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in the property. The resident’s requests for new storage heaters. Window repairs. The associated complaint.
A2Dominion Housing Group Limited (202207964)
The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the associated complaint.
Acis Group Limited (202009656)
The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .
Arhag Housing Association Limited (202200702)
The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202123583)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Clarion Housing Association Limited (202205710)
The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the bin storage area.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)