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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
10 Nov 2022 Outside Jurisdiction Westminster City Council (202111805) Case 202111805 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs to a leasehold property. 9 Nov 2022 Maladministration Catalyst Housing Limited (202113998) Case 202113998 · Information and data management The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. … 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 9 Nov 2022 Partial Maladministration Notting Hill Genesis (202205545) Case 202205545 · Financial The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in … 9 Nov 2022 Maladministration Paragon Asra Housing Limited (202110414) Case 202110414 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 8 Nov 2022 Partial Maladministration Bristol City Council (202111004) Case 202111004 · Managing Relations The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint. 8 Nov 2022 Mediation Clarion Housing Association Limited (202115194) Case 202115194 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of repairs to the resident’s shower. 8 Nov 2022 Maladministration Epping Forest District Council (202206787) Case 202206787 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling. 8 Nov 2022 Maladministration London & Quadrant Housing Trust (202126700) Case 202126700 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of … 8 Nov 2022 No Maladministration Longhurst Group Limited (202208049) Case 202208049 · Estate Management The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property. 8 Nov 2022 Maladministration Metropolitan Thames Valley Housing (202119152) Case 202119152 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water. 8 Nov 2022 Reasonable Redress Mount Green Housing Association Limited (202201610) Case 202201610 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation. 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 8 Nov 2022 No Maladministration Sedgemoor District Council (202206650) Case 202206650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property. 8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 7 Nov 2022 Maladministration Catalyst Housing Limited (202103564) Case 202103564 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling. 7 Nov 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202123935) Case 202123935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her … 7 Nov 2022 Maladministration Nottingham Community Housing Association Limited (202121658) Case 202121658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her … 7 Nov 2022 Maladministration Notting Hill Genesis (202122043) Case 202122043 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property. 7 Nov 2022 Maladministration Redditch Borough Council (202102751) Case 202102751 · Managing Relations The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works … 7 Nov 2022 No Maladministration Waltham Forest Council (202201036) Case 202201036 · Estate Management The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s … 6 Nov 2022 Maladministration Longhurst Group Limited (202119021) Case 202119021 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring. 6 Nov 2022 Maladministration Paragon Asra Housing Limited (202200720) Case 202200720 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 4 Nov 2022 Partial Maladministration Futures Housing Group Limited (202125641) Case 202125641 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for … 4 Nov 2022 Partial Maladministration Great Places Housing Association (202203383) Case 202203383 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s electric heaters. The landlord’s handling of the associated … 4 Nov 2022 Maladministration London Borough of Ealing (202113706) Case 202113706 · Occupancy Rights The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding … 4 Nov 2022 Reasonable Redress London & Quadrant Housing Trust (202107191) Case 202107191 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leaking bath. 4 Nov 2022 No Maladministration Newham Council (202123428) Case 202123428 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her … 4 Nov 2022 No Maladministration Notting Hill Genesis (202006766) Case 202006766 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of: The resident’s intercom being intentionally switched off … 4 Nov 2022 Partial Maladministration One Vision Housing Limited (202204268) Case 202204268 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to the roof and the associated … 4 Nov 2022 Maladministration Onward Homes Limited (202127520) Case 202127520 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request … 4 Nov 2022 Reasonable Redress Orbit Group Limited (202202137) Case 202202137 · Financial The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint. 4 Nov 2022 Partial Maladministration Thrive Homes Limited (202123661) Case 202123661 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant … 4 Nov 2022 No Maladministration Town and Country Housing (202204916) Case 202204916 · Health and Safety (inc. building safety) The complaint is about: The suitability of the support offered to the resident during the repair works to the lift. … 3 Nov 2022 No Maladministration Brentwood Borough Council (202013898) Case 202013898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris. 3 Nov 2022 Maladministration Haringey London Borough Council (202202745) Case 202202745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 3 Nov 2022 Maladministration Hyde Housing Association Limited (202207146) Case 202207146 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint. 3 Nov 2022 Maladministration Peabody Trust (202113293) Case 202113293 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 3 Nov 2022 Reasonable Redress Town and Country Housing (202205381) Case 202205381 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling. 2 Nov 2022 No Maladministration Broadland Housing Association Limited (202200995) Case 202200995 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; … 2 Nov 2022 Partial Maladministration Havering Council (202116597) Case 202116597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour and noise nuisance by their neighbour. … 2 Nov 2022 Maladministration Notting Hill Genesis (202203445) Case 202203445 · ASB/Abuse/Nuisance The complaint is about the landlord’s implementation of contact restrictions on the resident. 2 Nov 2022 Partial Maladministration Southwark Council (202202296) Case 202202296 · Managing Relations REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Nov 2022 Partial Maladministration Estuary Housing Association Limited (202201376) Case 202201376 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following … 1 Nov 2022 Maladministration GreenSquareAccord Limited (202206869) Case 202206869 · Managing Relations The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation. 1 Nov 2022 No Maladministration YMCA St Paul’s Group (202125060) Case 202125060 · Financial The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling. 31 Oct 2022 Partial Maladministration Arawak Walton Housing Association Limited (201702731) Case 201702731 · Estate Management The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living … 31 Oct 2022 Reasonable Redress Chelmer Housing Partnership Limited (202203818) Case 202203818 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property. 31 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202100551) Case 202100551 · Managing Relations This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response …