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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
31 Oct 2022 Reasonable Redress Clarion Housing Association Limited (202110226) Case 202110226 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes. 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 31 Oct 2022 Maladministration East Suffolk Council (202206499) Case 202206499 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the replacement of the windows in the property. 31 Oct 2022 No Maladministration Hyde Housing Association Limited (202106822) Case 202106822 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The … 31 Oct 2022 Partial Maladministration Livv Housing Group (202207745) Case 202207745 · Managing Relations The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The … 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202007591) Case 202007591 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, … 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202009492) Case 202009492 · Estate Management This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the … 31 Oct 2022 Outside Jurisdiction Newlon Housing Trust (202205679) Case 202205679 · Moving/Buying/Selling Home The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently … 31 Oct 2022 Partial Maladministration Nottingham Community Housing Association Limited (202011796) Case 202011796 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window … 31 Oct 2022 Partial Maladministration Notting Hill Genesis (202102541) Case 202102541 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: an external wall requiring repair following a roof … 31 Oct 2022 No Maladministration Peabody Trust (201910758) Case 201910758 · Managing Relations The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar … 31 Oct 2022 No Maladministration Peabody Trust (202114643) Case 202114643 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. … 31 Oct 2022 Outside Jurisdiction Peabody Trust (202117911) Case 202117911 · Old Property Condition migrated-2025 The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to … 31 Oct 2022 Reasonable Redress Sanctuary Housing Association (202126153) Case 202126153 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her … 31 Oct 2022 No Maladministration The Guinness Partnership Limited (202124118) Case 202124118 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of pests in the property. 31 Oct 2022 Reasonable Redress Tower Hamlets Community Housing (202008313) Case 202008313 · Financial The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges … 31 Oct 2022 Maladministration Westminster City Council (202012451) Case 202012451 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 31 Oct 2022 Maladministration Wolverhampton City Council (202123355) Case 202123355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property. 28 Oct 2022 Outside Jurisdiction Abri Group Limited (202203225) Case 202203225 · Managing Relations The complaint is about the landlord's actions following the death of the resident’s neighbour. 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202121057) Case 202121057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for … 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 28 Oct 2022 Maladministration Hinckley and Bosworth Borough Council (202109753) Case 202109753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; … 28 Oct 2022 Maladministration Network Homes Limited (202120408) Case 202120408 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the … 28 Oct 2022 No Maladministration Rochdale Boroughwide Housing Limited (202205649) Case 202205649 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a … 28 Oct 2022 Partial Maladministration Wandsworth Council (202114577) Case 202114577 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance. The landlord’s … 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 27 Oct 2022 Maladministration Brentwood Borough Council (202203645) Case 202203645 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a kitchen replacement. 27 Oct 2022 No Maladministration LiveWest Homes Limited (202106206) Case 202106206 · Managing Relations The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request … 27 Oct 2022 Reasonable Redress Network Homes Limited (202206378) Case 202206378 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level … 27 Oct 2022 Outside Jurisdiction Notting Hill Genesis (202114098) Case 202114098 · Financial REPORT COMPLAINT 202114098 Notting Hill Genesis 27 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Oct 2022 Maladministration Sanctuary Housing Association (202123312) Case 202123312 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). … 27 Oct 2022 Partial Maladministration Southampton City Council (202100164) Case 202100164 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request … 27 Oct 2022 Maladministration Southwark Council (202119848) Case 202119848 · Managing Relations The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from … 26 Oct 2022 Maladministration Onward Group Limited (202203912) Case 202203912 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 26 Oct 2022 Reasonable Redress Southwark Council (202206071) Case 202206071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, … 25 Oct 2022 Reasonable Redress London & Quadrant Housing Trust (202114451) Case 202114451 · Financial The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents … 25 Oct 2022 Maladministration Metropolitan Thames Valley Housing (202206836) Case 202206836 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for a replacement front door; complaints handling. 25 Oct 2022 Maladministration Norwich City Council (202115493) Case 202115493 · Managing Relations The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint. 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 25 Oct 2022 Outside Jurisdiction Peabody Trust (202119308) Case 202119308 · Estate Management This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine. 25 Oct 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202204847) Case 202204847 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes. 24 Oct 2022 Maladministration Chisel Limited (202112550) Case 202112550 · ASB/Abuse/Nuisance The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint. 24 Oct 2022 Maladministration Clarion Housing Association Limited (202114416) Case 202114416 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking … 24 Oct 2022 Partial Maladministration Co-op Homes (South) Limited (202012691) Case 202012691 · Estate Management The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use … 24 Oct 2022 Maladministration Lambeth Council (202116411) Case 202116411 · Estate Management The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge . 24 Oct 2022 Reasonable Redress Southern Housing Group Limited (202114953) Case 202114953 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s … 23 Oct 2022 Partial Maladministration A2Dominion Housing Group Limited (202113684) Case 202113684 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. …