Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
21 Nov 2022 Maladministration London Borough of Hackney (202106968) Case 202106968 · Financial The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate … 21 Nov 2022 Partial Maladministration Network Homes Limited (202117506) Case 202117506 · Managing Relations The complaint is about: 21 Nov 2022 No Maladministration The Guinness Partnership Limited (202200407) Case 202200407 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink. 20 Nov 2022 Maladministration GreenSquareAccord Limited (202123498) Case 202123498 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their … 20 Nov 2022 Maladministration Jigsaw Homes Group Limited (202201661) Case 202201661 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their … 18 Nov 2022 Maladministration Ashfield District Council (202203316) Case 202203316 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears. 18 Nov 2022 No Maladministration Clarion Housing Association Limited (202015276) Case 202015276 · Managing Relations The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has … 18 Nov 2022 Maladministration London Borough of Barking and Dagenham (202005383) Case 202005383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB). 18 Nov 2022 Maladministration Onward Homes Limited (202113324) Case 202113324 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint. 18 Nov 2022 Maladministration Sanctuary Housing Association (202107321) Case 202107321 · Occupancy Rights This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his … 17 Nov 2022 Partial Maladministration Catalyst Housing Limited (202014292) Case 202014292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a … 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 17 Nov 2022 Maladministration Peabody Trust (202205611) Case 202205611 · Managing Relations The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom. 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 17 Nov 2022 Partial Maladministration Southwark Council (202204107) Case 202204107 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and … 16 Nov 2022 No Maladministration Aster Group Limited (202205670) Case 202205670 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint. 16 Nov 2022 Maladministration Catalyst Housing Limited (202107468) Case 202107468 · Managing Relations This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s … 16 Nov 2022 Maladministration Livv Housing Group (202103424) Case 202103424 · Information and data management The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has … 16 Nov 2022 Maladministration London & Quadrant Housing Trust (202207775) Case 202207775 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident’s property. 15 Nov 2022 Partial Maladministration Anchor Hanover Group (202113398) Case 202113398 · Estate Management The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The … 15 Nov 2022 Maladministration Brighton and Hove City Council (202202555) Case 202202555 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 15 Nov 2022 Partial Maladministration Hammersmith and Fulham Council (202113955) Case 202113955 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s … 15 Nov 2022 No Maladministration Kingston upon Hull City Council (202108897) Case 202108897 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos. 15 Nov 2022 Maladministration London & Quadrant Housing Trust (202118374) Case 202118374 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint. 15 Nov 2022 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202107757) Case 202107757 · Financial The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on … 15 Nov 2022 Reasonable Redress Sanctuary Housing Association (202205924) Case 202205924 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door. 15 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202123686) Case 202123686 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the … 15 Nov 2022 Maladministration Waverley Borough Council (202205045) Case 202205045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request … 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 14 Nov 2022 Partial Maladministration Catalyst Housing Limited (202110773) Case 202110773 · Financial This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The landlord’s … 14 Nov 2022 Partial Maladministration Honeycomb Group Limited (202112508) Case 202112508 · Managing Relations The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her … 14 Nov 2022 Maladministration Incommunities Limited (202208132) Case 202208132 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes. 14 Nov 2022 No Maladministration Jigsaw Homes Tameside (202108371) Case 202108371 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to asbestos being identified at the resident’s property. 14 Nov 2022 Maladministration Leeds City Council (202111464) Case 202111464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 14 Nov 2022 Partial Maladministration North Northamptonshire Council (202201798) Case 202201798 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front … 14 Nov 2022 Partial Maladministration Southampton City Council (202000348) Case 202000348 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to … 13 Nov 2022 Partial Maladministration Aspire Housing Limited (202017563) Case 202017563 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated … 13 Nov 2022 No Maladministration Cotman Housing Association Limited (202016991) Case 202016991 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application to be rehoused. 13 Nov 2022 No Maladministration One Manchester Limited (202205834) Case 202205834 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 12 Nov 2022 Partial Maladministration Southern Housing Group Limited (202122289) Case 202122289 · Financial The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request … 11 Nov 2022 No Maladministration Clarion Housing Association Limited (202102182) Case 202102182 · Old Property Condition migrated-2025 The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried … 11 Nov 2022 Maladministration East Riding of Yorkshire Council (202115738) Case 202115738 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an extension. 11 Nov 2022 Reasonable Redress LiveWest Homes Limited (202203429) Case 202203429 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a … 11 Nov 2022 Maladministration Nottingham City Homes Registered Provider Limited (202206302) Case 202206302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling. 11 Nov 2022 Maladministration The Guinness Partnership Limited (202101974) Case 202101974 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling. 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 10 Nov 2022 Partial Maladministration Peabody Trust (202102479) Case 202102479 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An … 10 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115830) Case 202115830 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of …