Clarion Housing Association Limited (202218786)
The complaint is about:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Gateway Housing Association Limited (202117623)
The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. The resident’s concerns about communal cleaning. The resident’s concerns about communal lighting and electricity use from her supply. The resident’s complaint.
Hammersmith and Fulham Council (202109735)
The complaint is about the landlord’s: response to the resident’s Freedom of Information (FOI) requests; response to the resident’s concerns about various repair issues, including: her flooring; her window; the lifts in the building; other repair issues in the property; response to the resident’s reports about antisocial behaviour (ASB); response …
LiveWest Homes Limited (202216570)
The complaint is about: The standard of cleaning to communal areas. The landlord’s lack of communication. The decoration of the lobby area. An increase in service charge. Repairs and alterations to the cladding on the building. The Ombudsman has also considered the associated complaint handling.
Notting Hill Genesis (NHG) (202012762)
The complaint is about the landlords handling of: the resident’s transfer application, and; the associated complaint handling.
Notting Hill Genesis (NHG) (202214922)
The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak into the property. Communication and complaints handling.
Rochdale Boroughwide Housing Limited (202213714)
The complaint is about the landlord’s:
Southern Housing Group Limited (202015888)
The complaint is about: The landlord’s handling of the resident’s reports of a rodent infestation. The landlord’s complaint handling.
Southwark Council (202126857)
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Leaks from upstairs properties. The Ombudsman has also considered the associated complaint handling.
Southwark Council (202128357)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s request to be transferred. Handling of the resident’s reports about the conduct of a member of staff. Complaints handling and record keeping.
Sovereign Housing Association Limited (202127436)
REPORT COMPLAINT 202127436 Sovereign Housing Association Limited 21 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sovereign Network Homes (202126818)
The complaint is about: the landlord’s handling of the resident’s request to move home; and the associated complaint.
The Riverside Group Limited (202117955)
The complaint is about: The landlord’s handling of repairs to the communal electric car park gates. The level of the service charge raised by the landlord in respect of the electric car park gate repair. The landlord’s handling of the section 20 consultation process. The landlord’s handling of the complaint.
Vivid Housing Limited (202207002)
The complaint is about the landlord’s handling of: Repairs including mould, leaks, defective worktops and the resident’s request for it to replace the carpets in the hallway and a bedroom.
Woking Borough Council (202122187)
This complaint is about: How the landlord handled the resident’s permanent move. How the landlord handled estate and building management. How the landlord supported the resident during her move. How the landlord dealt with reports of staff misconduct.
A2Dominion Housing Group Limited (201905450)
The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal damage. Complaints handling.
Bromford Housing Group Limited (202123811)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her new-build property. The associated complaint.
Clarion Housing Association Limited (202201723)
The complaint is about the landlord’s handling of: The mutual exchange and associated issues regarding the condition of the property (garden, flooring in the hallway) following the exchange. Its communication regarding the resident’s rent increase. The complaint handling.
Hammersmith and Fulham Council (202211264)
This complaint is about the landlord’s handling of: repairs in the resident’s bathroom, and; the associated complaint.
Hammersmith and Fulham Council (202223539)
The complaint is about the landlord’s: management of the resident’s rent; handling of soundproofing works and other repairs to the property, including temporary rehousing of the resident; response to the resident’s request for double glazed windows. The Ombudsman has also considered the landlord’s complaint handling.
Hexagon Housing Association Limited (202105681)
The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the associated decant.
Hyde Housing Association Limited (202017021)
The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.
Lambeth Council (202014676)
The complaint is about the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the landlord’s: Complaint handling; Record keeping.
London & Quadrant Housing Trust (L&Q) (202206761)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202121190)
This is about the landlord’s handling of a leak at the property. The handling of the associated complaint.
One Vision Housing Limited (202218097)
The complaint is about the landlord’s response to a request to relocate light switches.
Plus Dane Housing Limited (202204372)
The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Stonewater Limited (202216644)
The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.
Westminster City Council (202223455)
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.
Yorkshire Housing Limited (202207417)
This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.
A2Dominion Housing Group Limited (202121214)
The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.
Abri Group Limited (202117971)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
Clarion Housing Association Limited (202203264)
The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling.
Cossington Housing Co-operative Limited (202215613)
The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.
Harlow District Council (202212720)
The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement.
Havering Council (202214124)
The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.
Home Group Limited (202208159)
The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This Service has also considered the landlord’s complaint handling and record keeping.
Home Group Limited (202216903)
This complaint is about the landlord’s handling of repair works to the resident’s garden.
Islington Council (202216141)
REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Leicester City Council (202208302)
This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint.
London Borough of Croydon (202122556)
This complaint is about: The landlord’s Noise Pollution Team’s response to the resident’s reports of noise nuisance. The landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202205951)
This complaint is about the landlord’s handling of:
Peabody Trust (202113483)
The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.
The Guinness Partnership Limited (202203564)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling.
Clarion Housing Association Limited (202207384)
REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Hyde Housing Association Limited (202200018)
This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint.
Inquilab Housing Association Limited (202117243)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in making contact with it; request to move property and the associated record keeping; associated complaint.
Lambeth Council (202127873)
The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling.
London Borough of Hounslow (202110086)
REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London & Quadrant Housing Trust (L&Q) (202205274)
REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)