Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "trust" ×

Showing 1,920 of 16,595 decisions matching "trust"

Decisions

Most recent first
29 Feb 2024 Partial Maladministration Peabody Trust (202216824) Case 202216824 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A neighbour dispute involving a bamboo intrusion, boundary fence responsibility, and a … 28 Feb 2024 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202222109) Case 202222109 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a sewage leak. 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206230) Case 202206230 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207570) Case 202207570 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212849) Case 202212849 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its … 28 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214018) Case 202214018 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s … 28 Feb 2024 Partial Maladministration Peabody Trust (202207765) Case 202207765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has … 28 Feb 2024 Partial Maladministration Peabody Trust (202212509) Case 202212509 · Estate Management This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The … 27 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206101) Case 202206101 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to … 26 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202218260) Case 202218260 · Managing Relations REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 26 Feb 2024 Maladministration Newlon Housing Trust (202216938) Case 202216938 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and the resulting remedial works required … 26 Feb 2024 Maladministration Peabody Trust (202200321) Case 202200321 · Information and data management The complaint is about: The landlord’s handling of the resident’s repairs including damp and mould. The landlord’s complaint handling. The … 26 Feb 2024 Maladministration Peabody Trust (202207126) Case 202207126 · Financial The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent … 26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 23 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202208378) Case 202208378 · Financial The landlord's response to the resident's queries about service charges. The landlord’s handling of the complaint. 23 Feb 2024 Partial Maladministration Peabody Trust (202232175) Case 202232175 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s … 22 Feb 2024 Maladministration Peabody Trust (202128489) Case 202128489 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Reports of damp and mould following … 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202229881) Case 202229881 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower … 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 20 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217010) Case 202217010 · Information and data management The complaint is about the landlord’s: Decisions regarding the disposal of the property. Handling of the resident’s request for rehousing. … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202317) Case 202202317 · Managing Relations REPORT COMPLAINT 202202317 London & Quadrant Housing Trust (L&Q) 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215093) Case 202215093 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of issues with the ventilation system and reports of damp … 19 Feb 2024 Maladministration Peabody Trust (202114107) Case 202114107 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the … 17 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202109262) Case 202109262 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint. 16 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216912) Case 202216912 · Managing Relations The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has … 15 Feb 2024 Reasonable Redress Peabody Trust (202200342) Case 202200342 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 15 Feb 2024 Maladministration Peabody Trust (202210109) Case 202210109 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request … 15 Feb 2024 Partial Maladministration Peabody Trust (202212877) Case 202212877 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to be rehoused. Complaints handling. 14 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202208759) Case 202208759 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling … 14 Feb 2024 Reasonable Redress Peabody Trust (202205908) Case 202205908 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise … 13 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220785) Case 202220785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 13 Feb 2024 Maladministration Peabody Trust (202204929) Case 202204929 · Managing Relations The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The … 12 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212695) Case 202212695 · Managing Relations The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint. 12 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215833) Case 202215833 · Managing Relations The complaint is about the landlord’s: Response to reports of a broken window and the handling of subsequent repairs. Complaint … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 8 Feb 2024 Maladministration Bromsgrove District Housing Trust Limited (202221811) Case 202221811 · Moving/Buying/Selling Home The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs … 8 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214474) Case 202214474 · Managing Relations The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered. 8 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218385) Case 202218385 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted … 7 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124688) Case 202124688 · Estate Management The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal … 7 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202209957) Case 202209957 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge … 6 Feb 2024 Maladministration Peabody Trust (202123955) Case 202123955 · Managing Relations The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also … 6 Feb 2024 Partial Maladministration Peabody Trust (202221461) Case 202221461 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman … 5 Feb 2024 Partial Maladministration Peabody Trust (202104507) Case 202104507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding … 1 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201317) Case 202201317 · Managing Relations The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The … 31 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207197) Case 202207197 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to concerns raised by the resident about the quality of the gas safety … 31 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214856) Case 202214856 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a … 31 Jan 2024 Severe Maladministration Peabody Trust (202126795) Case 202126795 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. … 31 Jan 2024 Partial Maladministration Peabody Trust (202128533) Case 202128533 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the … 31 Jan 2024 Maladministration Peabody Trust (202204160) Case 202204160 · Financial The complaint is about: Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. …