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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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29 Aug 2025 Partial Maladministration Plymouth Community Homes Limited (202446159) Case 202446159 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports … 29 Aug 2025 Maladministration Stonewater Limited (202436174) Case 202436174 · Responsive repairs/activity The complaint is about the landlords handling of the resident’s reports of damp and mould. 29 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202445258) Case 202445258 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject … 29 Aug 2025 Partial Maladministration Wandle Housing Association Limited (202416073) Case 202416073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated … 28 Aug 2025 No Maladministration Aster Group Limited (202450788) Case 202450788 · Planned Works The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. … 28 Aug 2025 Partial Maladministration Citizen Housing Group Limited (202344210) Case 202344210 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202226928) Case 202226928 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311492) Case 202311492 · Managing Relations The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood … 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202423108) Case 202423108 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request … 28 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202423789) Case 202423789 · Estate Management The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s … 28 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202342489) Case 202342489 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for the installation of a wet room. 28 Aug 2025 Reasonable Redress Incommunities Limited (202341257) Case 202341257 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial. 28 Aug 2025 Maladministration One Housing Group Limited (202444755) Case 202444755 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated … 28 Aug 2025 No Maladministration One Vision Housing Limited (202334455) Case 202334455 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s … 28 Aug 2025 Partial Maladministration Origin Housing Limited (202347796) Case 202347796 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 28 Aug 2025 Partial Maladministration Paragon Asra Housing Limited (202420260) Case 202420260 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas … 28 Aug 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202451158) Case 202451158 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the … 28 Aug 2025 No Maladministration Rooftop Housing Association Limited (202430813) Case 202430813 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damaged flooring. 28 Aug 2025 Maladministration Rooftop Housing Association Limited (202441313) Case 202441313 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation … 28 Aug 2025 Partial Maladministration Sage Homes RP Limited (202441462) Case 202441462 · For profit The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to … 28 Aug 2025 Reasonable Redress Selwood Housing Society Limited (202449545) Case 202449545 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of damp and mould. 28 Aug 2025 Maladministration Southway Housing Trust (Manchester) Limited (202429505) Case 202429505 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. … 28 Aug 2025 Maladministration Yorkshire Housing Limited (202337390) Case 202337390 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling. 28 Aug 2025 Maladministration Yorkshire Housing Limited (202451053) Case 202451053 · Managing Relations The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is … 27 Aug 2025 Partial Maladministration A2Dominion Housing Group Limited (202327024) Case 202327024 · Financial The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint. 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings … 27 Aug 2025 Maladministration Accent Housing Limited (202340206) Case 202340206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in … 27 Aug 2025 Maladministration Accent Housing Limited (202344983) Case 202344983 · Managing Relations The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling 27 Aug 2025 No Maladministration Aster Group Limited (202332051) Case 202332051 · Health and Safety (inc. building safety) The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire … 27 Aug 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202419776) Case 202419776 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property … 27 Aug 2025 Partial Maladministration Cornwall Housing Limited (202443635) Case 202443635 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure … 27 Aug 2025 Maladministration Freebridge Community Housing Limited (202447154) Case 202447154 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns. 27 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202426225) Case 202426225 · Financial The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about … 27 Aug 2025 Partial Maladministration LiveWest Homes Limited (202344704) Case 202344704 · Managing Relations The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The … 27 Aug 2025 Reasonable Redress Midland Heart Limited (202307595) Case 202307595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB). 27 Aug 2025 Partial Maladministration Orbit Group Limited (202320553) Case 202320553 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. … 27 Aug 2025 Partial Maladministration Richmond Housing Partnership Limited (202452094) Case 202452094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to … 27 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202346714) Case 202346714 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments. 27 Aug 2025 Maladministration Thrive Homes Limited (202450757) Case 202450757 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs. 27 Aug 2025 Maladministration Together Housing Association Limited (202416577) Case 202416577 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to … 27 Aug 2025 Partial Maladministration Walsall Housing Group Limited (202110945) Case 202110945 · Managing Relations The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering … 27 Aug 2025 Reasonable Redress Wandle Housing Association Limited (202420851) Case 202420851 · Estate Management The complaint is about the landlord's handling of reports about the condition of the communal bin area. 27 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202420725) Case 202420725 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of … 26 Aug 2025 Maladministration A2Dominion Housing Group Limited (202445847) Case 202445847 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered … 26 Aug 2025 Reasonable Redress Bolton at Home Limited (202417311) Case 202417311 · Managing Relations The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and … 26 Aug 2025 Partial Maladministration Chelmer Housing Partnership Limited (202216566) Case 202216566 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about … 26 Aug 2025 Maladministration Citizen Housing Group Limited (202344488) Case 202344488 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in … 26 Aug 2025 Maladministration GreenSquareAccord Limited (202422349) Case 202422349 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 26 Aug 2025 Mediation GreenSquareAccord Limited (202423276) Case 202423276 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.