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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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16 Dec 2024 Maladministration Lambeth Council (202402971) Case 202402971 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about a leak. 16 Dec 2024 Partial Maladministration Waltham Forest Council (202322814) Case 202322814 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a … 13 Dec 2024 Partial Maladministration Islington Council (202221202) Case 202221202 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, … 13 Dec 2024 Partial Maladministration North West Leicestershire District Council (202416498) Case 202416498 · Managing Relations The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the … 13 Dec 2024 No Maladministration Nottingham City Council (202315009) Case 202315009 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid. 13 Dec 2024 Partial Maladministration Southwark Council (202302203) Case 202302203 · Managing Relations The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated … 12 Dec 2024 Maladministration Camden Council (202304548) Case 202304548 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating/hot water system. The Ombudsman has also considered the … 12 Dec 2024 Maladministration Sandwell Metropolitan Borough Council (202307606) Case 202307606 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 12 Dec 2024 Partial Maladministration Southwark Council (202322410) Case 202322410 · Managing Relations The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The … 10 Dec 2024 Partial Maladministration Birmingham City Council (202226339) Case 202226339 · Managing Relations The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and … 10 Dec 2024 Maladministration Haringey London Borough Council (202402848) Case 202402848 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint … 10 Dec 2024 Maladministration Southend-on-Sea City Council (202317488) Case 202317488 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage … 9 Dec 2024 Maladministration Wandsworth Council (202343422) Case 202343422 · Managing Relations The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the … 6 Dec 2024 Reasonable Redress Camden Council (202322143) Case 202322143 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system. 6 Dec 2024 Maladministration Leeds City Council (202327705) Case 202327705 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property. 5 Dec 2024 No Maladministration Birmingham City Council (202230143) Case 202230143 · Financial The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection … 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 5 Dec 2024 Maladministration Lambeth Council (202327473) Case 202327473 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the landlord’s … 5 Dec 2024 Maladministration Lewisham Council (202346860) Case 202346860 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 4 Dec 2024 Partial Maladministration Islington Council (202308662) Case 202308662 · Financial The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered … 4 Dec 2024 Maladministration Kirklees Council (202325823) Case 202325823 · Managing Relations The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the … 4 Dec 2024 Partial Maladministration Leeds City Council (202315432) Case 202315432 · Estate Management The complaint is about the landlord’s handling of: 4 Dec 2024 Partial Maladministration Thanet District Council (202227258) Case 202227258 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould. 3 Dec 2024 Maladministration Lambeth Council (202230233) Case 202230233 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his … 3 Dec 2024 Maladministration Northumberland Council (202324329) Case 202324329 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the … 3 Dec 2024 Partial Maladministration Waltham Forest Council (202205559) Case 202205559 · Managing Relations The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the … 2 Dec 2024 Maladministration Leeds City Council (202230989) Case 202230989 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the … 30 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202315368) Case 202315368 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint. 29 Nov 2024 Maladministration Derby City Council (202345219) Case 202345219 · Managing Relations The complaint is about: The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s … 29 Nov 2024 Partial Maladministration Hammersmith and Fulham Council (202345481) Case 202345481 · Old Complaints Handling categories This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The … 29 Nov 2024 Maladministration Haringey London Borough Council (202312808) Case 202312808 · Estate Management The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint. 29 Nov 2024 Maladministration Islington Council (202302456) Case 202302456 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling. 29 Nov 2024 Partial Maladministration Kirklees Council (202314578) Case 202314578 · Financial The complaint is about the landlord’s: 29 Nov 2024 Maladministration Lambeth Council (202402474) Case 202402474 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The … 29 Nov 2024 Maladministration Lewisham Council (202326309) Case 202326309 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet … 29 Nov 2024 Partial Maladministration Lewisham Council (202347050) Case 202347050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary … 29 Nov 2024 Maladministration Newark and Sherwood District Council (202324726) Case 202324726 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 29 Nov 2024 Maladministration Thanet District Council (202400557) Case 202400557 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 29 Nov 2024 Maladministration Wandsworth Council (202305904) Case 202305904 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent … 28 Nov 2024 Maladministration Arun District Council (202408362) Case 202408362 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. 28 Nov 2024 Maladministration Birmingham City Council (202211353) Case 202211353 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the … 28 Nov 2024 Maladministration Camden Council (202226292) Case 202226292 · Old Tenants Behaviour categories The complaint is about the landlord’s communication with the resident following reports of antisocial behaviour (ASB). 28 Nov 2024 No Maladministration City of Doncaster Council (202308766) Case 202308766 · Health and Safety (inc. building safety) The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman … 28 Nov 2024 Maladministration Lambeth Council (202319858) Case 202319858 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the … 28 Nov 2024 Maladministration Lambeth Council (202342293) Case 202342293 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the … 28 Nov 2024 Partial Maladministration Lewisham Council (202319659) Case 202319659 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the … 28 Nov 2024 Partial Maladministration Lewisham Council (202345128) Case 202345128 · Managing Relations The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and … 28 Nov 2024 Maladministration Lewisham Council (202346520) Case 202346520 · Managing Relations The complaint is about the landlord’s response to concerns about a repair appointment. 28 Nov 2024 Partial Maladministration Lewisham Council (202419769) Case 202419769 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, damp and mould. The complaint. 28 Nov 2024 Partial Maladministration Milton Keynes City Council (202223793) Case 202223793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed …